Discover Saint Laurent store and explore the latest collections of luxury handbags, ready to wear, shoes, leather goods and accessories for men and women
Purchased directly from YSL Beauty during Black Friday and received a partially fulfilled order with no prior notice.
No email, no explanation.
After weeks of waiting, the customer service response was cold and impersonal, with no accountability or empathy.
For a luxury brand, this level of communication is unacceptable.
Very disappointing experience.
JP
JAQUELINE PAULA
Dec 27, 2025
1.0
Repeated Issues With Orders
I am very disappointed with this experience.
I placed my order during a promotion, waited specifically for the discount, completed the purchase successfully, and my card was charged. Only afterward did I discover that the order was canceled because the item was out of stock.
There was no clear or timely communication about the cancellation, which made the situation even more frustrating. Charging a customer and then canceling the order is not what I expect from a luxury brand like YSL.
This is also the second issue I’ve had with YSL. In my previous order, I received the wrong product. Although the correct item was eventually sent, I still had to pay out of pocket at the post office to retrieve it.
The cancellation was not my decision, yet I lost the opportunity to purchase the item at the promotional price. These repeated issues have caused unnecessary frustration and have significantly impacted my trust in the brand.
JC
Joe Chok
Aug 2, 2025
5.0
My friend and I visited a bunch of designer stores in the mall, and most of them treated us like we didn’t belong; probably because we’re young and they assumed we couldn’t afford anything. But Saint Laurent was different. The customer service was incredible, and they treated us with genuine respect from the moment we walked in. Easily the best experience we had that day.