lululemon

Reviews

• CM

  Caitlin M

  Dec 20, 2025
  5.0
  Nice location
• NK

  Nichole Keyes

  Oct 23, 2025
  5.0
  I'm not really a Lululemon girl. It was my birthday and I decided to splurge. The ENTIRE staff there made me feel so seen. I mentioned at the dressing room that I'd never been in a Lululemon store before and that it was my birthday and she must have shared with the staff privately with each other on the walkies and got me a birthday card and brought it to me while I was shopping they helped me pick out the cutest outfit and gifted me something for my birthday it was an experience that I'll remember for a lifetime in a period of my life where I have struggeld to be viewed and take up space. When I'm in town on Newbury Street I will never not stop in and buy something and say hello to the beautiful women that operate it.
• LY

  Lim Yohan

  Oct 20, 2025
  5.0
  Okay lulu is great I think we can all agree on this. My pants recently were ripped off my legs when my bike chain broke. The pair I bought online was too long so I was able to get it to this store and get it hemmed. If you have an Amex platinum card make sure to take advantage of your $75 credit each quarter or use it to buy your partner a nice gift 🎁. Thanks!
• AC

  Allie Conwell

  Sep 9, 2025
  1.0
  I shop this store a lot but my experience today was unlike anything else. I walked in and three associates were sitting on the tables/drawers and unwilling to help. I was struggling to find my size and at no point did anyone greet me or offer to help. After I walked in, they did greet a few other customers at bare minimum. I had an exchange with me and was wearing all lulu so I’m fully understanding the snub and lack of help. I was looking for run shorts and unable to find my size, I did try waving down one of the girls seated on the drawer with no success. I ultimately completed my exchange but nothing fit properly and I’ll need to go back - to prudential this time. Overall very unwelcoming and the most unpleasant experience I’ve had after shopping this store for years.
• HH

  heyitsmeCherease

  Aug 5, 2025
  1.0
  I’m extremely disappointed in how Lululemon handled my recent customer service issue. I purchased a pair of Align leggings in 2021 under their original lifetime quality guarantee, which was a key reason for my purchase. The leggings are now falling apart — with seam issues and heavy pilling — despite being properly cared for. When I reached out, Lululemon refused to honor the original warranty, citing their updated 1-year policy (which I was never notified about). I asked for documentation proving I had been informed, and instead of answering, they told me they would no longer respond. I escalated my concern, but never received a response. It’s unacceptable to retroactively change a warranty without informing customers, then ignore reasonable questions. As a loyal customer of 8+ years, I’m incredibly disappointed by the lack of accountability and professionalism. I expected better.

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