We make timeless clothes that last a lifetime…then pair them with of-the-moment styles season after season, decade after decade. We think that distinct heritage pairs perfectly with modern design and fabric technology. We believe in feel-good color…Even if black or navy makes you feel best, we’re here for that. We’re the experts in signature categories: cashmere, coats, blazers, pants—and we also collaborate with the coolest brands out there because we know that creativity is contagious. We consider leopard a neutral, speak stripes fluently and live for a great gingham. We’ve had your back for over 35 years, and we’re convinced there’s no better expert on our clothes than you, our customer.
I came in looking for a specific tie clip, Alison showed me where the tie clips were but the one I wanted wasn't out on display despite saying that it was in stock on the website. Alison kept searching through drawers and boxes and stopped at nothing to find my tie clip. Very great customer service, highly recommend.
YF
Yanzhe Feng
Dec 20, 2025
5.0
the store staff are all so incredibly helpful, and I had really positive experience shopping there. I’m especially thankful to Maliha, who did a price match for me even without me asking. Will def shop at J.Crew again!
DS
Dee Silveira
Oct 10, 2025
5.0
Outstanding Service from the J.Crew Team
I can’t thank the J.Crew team enough for their incredible help. On the day of my sister’s wedding, we realized my nephew didn’t have his suit pants. The team immediately jumped into action and worked tirelessly to find him a full suit that matched perfectly.
Their professionalism, kindness, and quick problem-solving truly saved the day. Exceptional service, they turned a stressful moment into a happy memory!
CC
Christine Coakley
Jan 10, 2025
5.0
The staff was outstanding and the sales were good also
ZB
Zach Barkin
Oct 28, 2024
5.0
This store is super reasonable for a big retail chain and will work with you as a customer, they were helpful but not overly pushy