Business Details
About
Shoe StoreFashion Accessories Store
DSW Designer Shoe Warehouse is where Shoe Lovers go to find brands and styles that are in season and on trend. Each store features 25,000+ pairs of designer shoes for men and women from brands like Nike, Cole Haan, Sperry Top-Sider, Puma, Dr. Scholls, New Balance, TOMS, Vince Camuto and more. And shoes are just the beginning. Handbags, accessories, and kids’ shoes are also there—ready for customers to find just what they need. Plus, our free Rewards program, DSW Rewards, gives perks to its members (like Rewards certificates, offers, and other great stuff). Just shop, earn, and enjoy—it’s as easy as that. Because shoes say a lot about you—so say something great.
DSW (Designer Shoe Warehouse) Inc. is a leading branded footwear and accessories retailer that offers a huge selection of brand name and designer footwear and accessories for women, men, and kids. DSW opened its first store in July 1991 in Dublin, Ohio, and has since grown to operate more than 400 stores across the United States, as well small format shop-in-shop locations.
The DSW brand promise is “Designer shoes. Warehouse prices.” and the company delivers an experience of “breathtaking assortment, irresistible value, and simple convenience.” DSW stores average approximately 22,000 square feet and stock nearly 25,000 pairs of shoes per location.
Details
- DeliveryNot available
- Curbside pickupNot available
Location
Hours
Reviews
4.2
829 reviews
5 stars
416
4 stars
257
3 stars
87
2 stars
31
1 star
38
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff behavior is mixed; while some customers praised helpful staff, many reported rude and unprofessional interactions, particularly with management.
Product Selection
The store offers a wide variety of shoes, but some customers noted limited options for certain sizes and styles.
Store Experience
Customers appreciated the store's organization and cleanliness, but some reported issues with long wait times and lack of assistance during busy periods.
Pricing
Many customers found the prices to be reasonable and appreciated the discounts available, although some felt certain items were overpriced.
Facilities
The absence of public restrooms was a common complaint, making it inconvenient for customers trying on shoes.
- BGBruno GavinoNov 2, 20255.0Good one. Been once and was all good.
- LLLily LabellaOct 28, 20255.0Katrina is an amazing salesperson. She was so patient with all my questions about waterproofing and quality. She helped me find the perfect boots in my size right in time for wet weather. Whatever they're paying her it's not enough!
- WWWayne WSep 14, 20252.0The female staff is pleasant but the males profilede.the second I went in the store and stalked me around like peeping toms instead of helping me. It made me feel rushed and I comfortable. I ended up making a rushed decision; I purchased the first thing I found and those shoes started digging I to my ankles the first day I wore them.
- KBKeke ButterfieldSep 13, 20254.0No public restroom here. Makes it a little difficult to try on shoes with a full bladder. Otherwise plenty of parking and staff are always helpful.
- VGVeronica GomezSep 12, 20251.0went here with my cousin to buy some new shoes as she is an employee back at home. the manager that assisted us for her employee discount was super rude and unprofessional, made it seem like such a chore to process the transaction. the other employee there looked super uncomfortable when the manager was assisting us, i feel bad for her employees, can't imagine what they would go through with someone like that. so unfortunate that its the only location in boston......
Frequently Asked Questions About DSW Designer Shoe Warehouse
What types of shoes and accessories can I find at DSW Designer Shoe Warehouse in Downtown Crossing?
DSW offers over 25,000 pairs of designer shoes for men, women, and kids, including brands like Nike, Cole Haan, Sperry Top-Sider, Puma, and more, as well as handbags, accessories, and kids' shoes.
What are the store hours for DSW Designer Shoe Warehouse in Boston?
DSW is open from 10:00 AM to 9:00 PM Monday through Saturday, and from 10:00 AM to 7:00 PM on Sundays.
Does DSW Designer Shoe Warehouse offer delivery services?
No, DSW does not offer delivery services but does provide in-store pickup options.
What payment methods does DSW accept at its Boston location?
DSW accepts American Express, Android Pay, Apple Pay, Cash, Contactless Payment, Discover, MasterCard, Samsung Pay, and Visa.
Can I donate shoes or get shoe repair services at DSW Boston?
Yes, DSW offers shoe donation and shoe repair services at their Downtown Crossing location.
How can I contact DSW Designer Shoe Warehouse in Boston?
You can call them at +1 617-556-0052 or email info@dswinc.com for inquiries.
Is DSW Boston active on social media?
Yes, they have a Facebook page at https://www.facebook.com/149608741732436, an Instagram handle @dsw, and a Twitter handle @dsw_us.
What nearby restaurants can I visit before or after shopping at DSW in Downtown Crossing?
You can dine at nearby restaurants such as Dubliner At Downtown Crossing, Pizzeria Rico, or Shed's Smoked BBQ which are all within walking distance.
Where can I find other fashion and accessory stores near DSW Boston?
Nearby fashion and accessory stores include Lids for hats, Claire's for accessories and clothing, and various jewelry stores like Ozcan Jewelers Inc and Joseph Gann Jewelers.
Are there any nearby stores related to sportswear or shoes near DSW in Downtown Crossing?
Yes, House of Hoops by Foot Locker and Foot Locker are nearby and offer sportswear and shoes if you're looking for more options.