Cartier

Reviews

• BL

  Brady LeBlanc

  3 days ago
  1.0
  I was greeted by an incredibly kind man in a dapper purple sport coat. He tempted me into the store, until the awfully rude manager began berating the greeter and telling him not to speak to clients. I found this behaviour disgusting, the manager (or whoever she is) should not be employed in customer service. She did a disservice to Cartier and I will not be returning to the Newbury location. Would love to see more greeting collaboration with Troy Hawke and the Greeter’s Guild, they accentuate the Cartier brand through elegance and class. The manager on the other hand, should be fired.
• AM

  Amanda Mastrella

  3 days ago
  1.0
  The opposite of a luxury experience. In August I stopped in while in town to ask about having my love ring sized down. My husband and I were followed around by a security guard scowling at us. It was truly uncomfortable and made me feel awkward. The sales associate I spoke with said they would mail away my ring and there would be no charge to size down. A few weeks later I got a quote from Cartier for almost $600 to remake the ring. I tried calling the boutique a dozen times with no answer. I called the number the sales associate gave me, wrong number. I declined the service and had to leave a message through cartier to say call me. Finally I got a call from the sales associate who explained that the ring was too damaged to resize. Keep in mind I’ve only had the ring 18 months, I don’t do anything crazy that would damage my ring, even take it off to shower, sleep, or swim. I told her I really needed to think about it. It’s not about the money it’s the expectations that were set at the beginning and the lack of responsiveness. Now here’s where it becomes more criminal on them which has me really boiling…. I messaged the associate over a week ago saying please send me the ring back. No response. Messaged yesterday to confirm she had received my message and update me on the status - no response. I’m over it and have no ring. The security guard followed me around like a criminal when their own business is stealing from their clients. Absolutely unacceptable.
• PT

  Preston Thomas

  4 days ago
  5.0
  "I recently had the distinct pleasure of encountering a gentleman affiliated with the esteemed Greeter's Guild—a fellow of remarkable vivacity and polish. Until today, I had not truly appreciated the allure of this establishment. The Cartier boutique has piqued my interest, though I lament my lack of time to explore its interior and experience firsthand the caliber of its customer service. From my brief observation, however, it seems to offer an experience of unparalleled sophistication."
• TH

  treeheath88 “Heath”

  Oct 31, 2025
  1.0
  Seeing as how they mistreated someone from the Greeters Guild they definitely will never see another dime from me if they can't be respectful and continuing violating someone's rights out on public sidewalks.
• DG

  David Goldovsky

  Oct 21, 2025
  1.0
  The service at this location is truly atrocious. The items my wife wanted were out of stock in the store, and instead of helping us order said items the salesperson kept giving us long-winded explanations about how "they're nowhere to be found". Within the time period of hearing another one of her excuses, and trying to upsell my wife into something she didn't even want, I was able to go on the Cartier website, order the item, and have it shipped overnight directly to our residence. I will be ordering my items online from now on rather than visiting this boutique. Michael Vick treated his dogs better than this place treats its actual paying customers.

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