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Canada Goose Boston

3.4
(294 reviews)

Business Details

800 Boylston St, Boston, MA
02199, United States
(617) 982-0292
https://www.canadagoose.com/us/en/boston-store.html

About

Clothing StoreMen's Clothing StoreWomen's Clothing StoreChildren's Clothing StoreCanada Goose

Details

  • DeliveryAvailable
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksNot available

Location

Canada Goose Boston
800 Boylston St, Boston, MA
02199, United States

Hours

Reviews

3.4
294 reviews
5 stars
144
4 stars
24
3 stars
17
2 stars
14
1 star
95

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the helpfulness and knowledge of staff, there were numerous complaints about rude behavior and poor service, particularly from management.

Store Experience

Customers enjoyed the store's cleanliness and unique features like the cold room, but many expressed frustration over long wait times to enter the store, even when it was not busy.

Product Quality

Overall, customers appreciated the quality of the jackets, but there were concerns regarding the warranty and repair services, with some feeling misled about the lifetime guarantee.

Mixed Reviews

Feedback varied widely, with some customers having exceptional experiences while others reported feeling ignored or unwelcome, indicating inconsistency in service.
  • NN
    Nathan
    Feb 22, 2026
    2.0
    I bought a Wyndham parka that I love less than 3 months ago and one of the buttons fell off. I went in store just to find out that they don't do in store repairs anymore. Contacted customer service and it turns out that its going to take 4 weeks just for a simple button repair. Love the jackets but terrible customer service.
  • NF
    Nazir Ferha
    Feb 18, 2026
    5.0
    Canada Goose felt controlled and intentional from the moment I arrived. The manager let groups in one at a time, and each group was paired with an employee who asked detailed questions about what they needed. I also was able to learn that all the items at Canada Goose were hand-stitched, which let me understand the pricing strategies. Overall, it was a fun experience.
  • IW
    Iliana Waldman
    Feb 18, 2026
    5.0
    I had a great experience at Canada Goose in the Prudential Center. The team was welcoming and extremely knowledgeable, taking the time to explain the craftsmanship and performance of the jackets. The store felt organized, attentive, and very hospitality-driven. Overall, it was a smooth and informative shopping experience.
  • MP
    Misty Harston Photography
    Feb 17, 2026
    5.0
    Great experience in the Canada Goose store. Everyone in this store was so kind and welcoming! Nathan was the salesperson who helped me find the perfect jacket, and he was amazing to work with. He was knowledgeable and helpful without ever being pushy. He even let me leave the store without any pressure, never making me feel bad, and gave me his number in case I decided I wanted the jacket. When I came back the next day to purchase it, he already had the jacket pulled and ready for me so I could walk right in and check out. The whole experience was smooth and stress-free. I highly recommend this location, and if you go, make sure to ask for Nathan!
  • KF
    Keping Fu
    Feb 9, 2026
    5.0
    I bought a coat for my son, but he didn't like it, so I returned it. At that time, a beautiful woman named Azijanee provided me with services. After the refund, she found that the amount was incorrect, so she asked several colleagues for help. With her help, another missed payment was successfully returned to my card.I wouldn’t have known if she hadn’t told me, thank you Azjanee. First class for you.

Brand Certified Facts from Canada Goose Boston

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Certified March 01, 2026Yext Knowledge Graph
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