This space is unique amongst Buck Mason shops in that it will have two full floors, both accessible from the street. The top floor will house our growing women’s collection and be the fullest expression of that line at retail to date. The main floor will house our full men’s collection. The entire space will have interesting books that the customer can browse and buy and a vibe unique to all Buck Mason locations that blends our timeless style with the historic architecture of Boston’s back bay. The architects at WOJR were able to take the pillars of the Buck Mason brand and express them in a way that worked both with the historic area in which this store is located and in keeping with the existing features of the building we now occupy.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.