ALO

Reviews

• KG

  Katherine groysman

  Nov 25, 2025
  5.0
  The customer service phone for their online store is horrible. The only way to get amazing customer service is coming to the store in person. Everyone is so nice and helpful.
• AC

  Ashley Content

  Nov 15, 2025
  2.0
  My experience at this Alo store was disappointing. The customer service was very poor; the staff seemed uninterested and made little effort to help me or offer alternatives. My only advice to the team would be to work in a role you genuinely enjoy, because it clearly shows when you don’t.
• DD

  Danny

  Oct 22, 2025
  1.0
  My girlfriend and I came to this store to buy a candle. As soon as the cashier scanned it, she said that the price was six times higher than what was shown on the label. She called the manager and refused to sell it at the listed price. After reading the reviews, I’m not surprised at all.
• BB

  Brianna B

  Sep 10, 2025
  1.0
  Went into Alo Newbury St right before closing, grabbed what I needed in under 5 minutes. At checkout, the cashier Sophia literally laughed in my face instead of doing her job. Rude, unprofessional, and absolutely unacceptable. If Alo wants to call itself luxury, staff like Sophia should not be representing the brand.
• PH

  Patrick Holmes

  May 14, 2024
  5.0
  This store is absolutely stunning! And very professionally managed. Alo is one of those companies where you pay for quality. Their clothing is so soft/comfortable and their colors are so unique. This store in particular has very kind employees. I don't normally ask for help but they were very knowledgeable and helpful. I ended up meeting one of the workers, Jake, who I believe is a manager - he was the best! He really cares about the brand and has so much energy that really exudes the vibe of the store. Definitely stop here and shop!

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