ALO

Reviews

• KG

  Katherine groysman

  Nov 25, 2025
  5.0
  The customer service phone for their online store is horrible. The only way to get amazing customer service is coming to the store in person. Everyone is so nice and helpful.
• AC

  Ashley Content

  Nov 15, 2025
  2.0
  My experience at this Alo store was disappointing. The customer service was very poor; the staff seemed uninterested and made little effort to help me or offer alternatives. My only advice to the team would be to work in a role you genuinely enjoy, because it clearly shows when you don’t.
• DD

  Danny

  Oct 22, 2025
  1.0
  My girlfriend and I came to this store to buy a candle. As soon as the cashier scanned it, she said that the price was six times higher than what was shown on the label. She called the manager and refused to sell it at the listed price. After reading the reviews, I’m not surprised at all.
• BB

  Brianna B

  Sep 10, 2025
  1.0
  Went into Alo Newbury St right before closing, grabbed what I needed in under 5 minutes. At checkout, the cashier Sophia literally laughed in my face instead of doing her job. Rude, unprofessional, and absolutely unacceptable. If Alo wants to call itself luxury, staff like Sophia should not be representing the brand.
• EC

  Elkin Castaneda

  May 14, 2024
  5.0
  I love Alo, but I have to say that I LOVE this store! I really enjoy that it's not in an enclosed mall so you get sunlight and fresh air while you shop. 😌 The store has this light and airy feel and everyone that I spoke to was so friendly and helpful. From the moment I walked in, I was greeted with a smile and everyone seemed to work well together to help me pick everything out. It was a good mix of doing my own thing when I wanted but also getting help from the experts when I needed it. 🧙 (I'm adding the wizard emoji because they really worked their magic and gained a loyal customer) Not to mention, the aesthetic is on point - everything was thoughtfully arranged and easily accessible, even though it seemed like a busy day with lots of people coming in and out. It's visually appealing and, as someone who works in retail, I can appreciate the effort put into not only making the store look great but keep it that way throughout the day. Their shoe wall drew me in and I went with classic white. They are SO comfortable! 👟 As a bonus, their playlist is right up my alley! It's feel-good music that has great energy and I really enjoyed the vibe in there. I love house music, so that might be why it resonated with me lol. 🏠 🎶 I'm typically an online shopper, and I don't live nearby, but I will make another trip to this store for sure. Can't wait for new colors to drop! 😎 🔥

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