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Auburn Mall

3.9
(3671 reviews)

Business Details

385 Southbridge St, Auburn, MA
01501, United States
(508) 832-6000
https://www.simon.com/mall/auburn-mall

About

Shopping MallSimon Property Group
Welcome to Auburn Mall - an indoor, climate-controlled shopping mall that serves the communities of Leicester, Millbury, Paxton, Rochdale, Sutton, and Worcester. Auburn Mall is conveniently located off I-90 at Exit 90 and I-290 at Exit 13 (old Exit 9) in Auburn, MA. It boasts over 60 stores ranging from jewelry, children's & women's apparel, to sporting goods and is the first in the area to feature Reliant Medical Group. At Auburn Mall, there is something for everyone in the family! The mall's fabric includes Macy's, Five Below, JD Sports, Bath & Body Works, Famous Footwear, The Children's Place, Kay Jewelers, Men's Wearhouse, Victoria's Secret, and Victoria's Secret PINK. Visit our Dining Pavilion with Cap't Loui and Tacos Mexico.

Location

Auburn Mall
385 Southbridge St, Auburn, MA
01501, United States

Hours

Reviews

3.9
3,671 reviews
5 stars
1,579
4 stars
904
3 stars
781
2 stars
232
1 star
175

What are people saying?

AI-generated from recent customer reviews

Cleanliness

The mall is generally reported as clean and well-maintained, providing a pleasant shopping environment.

Store Variety

Customers express disappointment over the limited selection of stores and food options, with many suggesting the need for more diverse retailers and dining choices.

Renovation Needs

There are numerous requests for renovations and updates to modernize the mall, as many feel it looks outdated and lacks appeal.

Safety Concerns

Some reviews mention safety issues, including aggressive sales tactics from certain stores and a general feeling of unease due to the presence of unsavory individuals.

Accessibility

Customers have noted that reduced mall hours since COVID have made shopping less convenient, particularly for those with non-traditional work schedules.
  • IB
    Ibrahim Badr
    Feb 20, 2026
    4.0
    The mall is in a great location, and I’ve been coming here for the past 25–26 years, so I’ve seen many changes over time. On this visit, I noticed how clean it is, and it was very quiet and easy to walk around and navigate. I really like the renovations they’re doing throughout the mall. I’m giving it four stars because I hope to see more stores in the future, especially in the food court. It would be great to have more variety, maybe a well-known restaurant or some Mediterranean options like shawarma, or even healthy specialty food spots to attract more visitors. Overall, we had a great night and enjoyed our time.
  • AW
    Andrew C Wilkin
    Feb 7, 2026
    4.0
    Like most malls, this place has seen better days. It's fairly well maintained. The shops are average at best.
  • KK
    Keke
    Feb 6, 2026
    5.0
    Keep the NeoLumo store at all cost! Their gel face peel is amazing. Everyone is asking me how my skin got so clear so fast!!!!
  • MM
    M Meanwhile
    Jan 15, 2026
    5.0
    Ever since COVID, mall hours have become much less convenient. Before the pandemic, the malls were open until 9 or even 10 PM, on just a normal day! which made it much easier for people especially those who work late to shop after work. There doesn’t seem to be a clear or reasonable explanation for why these hours haven’t returned to normal. Shorter operating hours limit accessibility, reduce flexibility for customers, and make shopping unnecessarily difficult for anyone with a non-traditional or late work schedule.(long story short Covid ended 5 years ago go back to normal hours 8pm is way too early)
  • MM
    M
    Jan 11, 2026
    5.0
    I hadn't been to this mall in years. I was pleasantly surprised! I've gone a few times since November. It is small, one level but there are some great stores to shop in!

Brand Certified Facts from Auburn Mall

This information is certified by Auburn Mall and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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