Grand Seiko

Reviews

• SB

  Shannon Buhl

  Jan 28, 2026
  5.0
  Fantastic service! Had an excellent customer experience
• RB

  raymond banville

  Jan 2, 2026
  5.0
  The watches speak for themselves. I have a tradition of purchasing a new timepiece whenever we visit a new city. I was looking for something more like a Hamilton but thought I would visit the Canal Place - just to puruse the other watch stores there as I was unware that Grand Seiko had a presense there. Mind you my wife and I were dressed in old sneakers with accompanied shorts and t-shirts with unkempt hair. Yet - The staff was professional and courteus. Allowing us to admire the pieces without judgement. We were looking at a few classics and were pleasantly surprised at their value. Even considered upgrading to the limited edition that was displayed in the showcase. Fantastic experience - our retail curator Richard supplied a very through explanation of the piece we purchased. Displaying all its beauty and craftsmanship. We did end up seeing Richard out later in our travels and he was quite friendly and confessed his love for the City of New Orleans and we went away with a new term that bests describes our entire experience: Lagniappe.
• KC

  Kevin Callerame

  Nov 22, 2025
  5.0
  Excellent, treated us like friends
• TL

  Theo Laksmana

  Nov 15, 2025
  5.0
  Perry and Richard were amazing and took care of me. So happy to buy my first grand seiko with these guys.
• PP

  Pius

  Nov 7, 2025
  1.0
  This used to be such an amazing boutique with so much stock and the best customer service when Damon was the manager. I met Perry on my last visit and he provided probably the worst customer interaction I’ve ever received at a watch boutique. I came in eager and excited to try on a few Grand Seiko watches and potentially buy my next watch, but all Perry wanted to do was brag about was his vast collection of Rolex and other watch brands. Every time I tried to steer the discussion back to Grand Seiko, he just wanted to talk about his collection that he attained at very unrealistic prices. He claimed to have bought hundreds of vintage luxury watches for under $1000 each because he’s been a collector for so long and he has so many connections. He even claimed to have bought many brand new Rolex watches well below dealer cost which reeked of desperation for approval. I hope WOS and Grand Seiko can find someone to represent their brand that is actually enthusiastic about their product. Despite Grand Seiko being my favorite watch brand, it’s impossible for me to imagine ever going back to this location if it means interacting with Perry.

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