Brand Certified
JCPenney
4.0(851 reviews)
Certified by JCPenney • Feb 22, 2026
Business Details
4761 Pecanland Mall Dr, Monroe, LA
71203, United States
Certified by JCPenney • Feb 22, 2026
(318) 387-9530
Certified by JCPenney • Feb 22, 2026
https://www.jcpenney.com/locations/la/monroe/clothing-stores-monroe-la-2175.html
Certified by JCPenney • Feb 22, 2026
About
Certified by JCPenney • Feb 22, 2026
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Monroe, LA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Certified by JCPenney • Feb 22, 2026
Hours
Certified by JCPenney • Feb 22, 2026
Reviews
4.0
851 reviews
5 stars
442
4 stars
165
3 stars
123
2 stars
41
1 star
80
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting excellent service experiences.
Store Condition
Numerous reviews mentioned the store's cleanliness and organization issues, with reports of clutter and unkempt areas.
Staffing Issues
Several customers noted a lack of staff available to assist, leading to frustration when seeking help.
Product Availability
Customers expressed disappointment with limited inventory and selection, particularly in clothing and accessories.
Pricing and Deals
Positive feedback was given regarding competitive pricing and good deals, although some felt prices were higher than expected.
- RGRon Gibson3 days ago5.0I just wanted to give a shout out to RICHARD CARLSON at the Monroe Louisiana JCP!! I have never had a salesperson be so helpful and packed with knowledge about their department!! Please reward RICHARD CARLSON for representing your store so well!! We will definitely shop here again soon!!
- BWBarbara WallaceFeb 13, 20265.0The exchange section is very quick unlike most others.
- JCJuanita CarrDec 14, 20251.0This review is about the bathroom in the Monroe Louisiana store. It was nastier than most convenience store bathrooms. It looked like it hadn't been cleaned in at least 4 days. Paper all over the floor. No paper towels to dry your hands on. Somebody isnt doing their job. It was just NASTY!
- KAKisty AsbyOct 21, 20255.0Great job team members
- CCCollinsSep 21, 20253.0I always liked jc Penny's however you can see that it's going under slowly but surely unfortunately. Not to many employees in many departments so that usually is the sign of the beginning of the end. I hope they turn things around because I always like the store. But when customers need service they should be somebody to help you and not walk around for 10 minutes trying to find anybody that works there.
Brand Certified Facts from JCPenney
JCPenney partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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- Legal business name
- Hours of operation
- Phone number
- Official website