Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Monroe, LA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.0
844 reviews
5 stars
438
4 stars
165
3 stars
122
2 stars
40
1 star
79
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some customers praised the friendly and helpful staff, many expressed frustration over the lack of available employees to assist them.
Store Condition
Numerous reviews highlighted the store's disorganization, clutter, and cleanliness issues, with many describing it as looking unkempt or resembling a thrift store.
Product Availability
Customers noted a decline in inventory and selection, with some expressing disappointment in the limited availability of items and brands.
Pricing and Deals
Several customers appreciated the competitive pricing and good deals available, although some felt that prices had increased without a corresponding improvement in quality.
Accessibility Issues
There were complaints regarding accessibility, particularly with non-functioning escalators and inadequate wheelchair access.
- KAKisty AsbyOct 21, 20255.0Great job team members
- CCCollinsSep 21, 20253.0I always liked jc Penny's however you can see that it's going under slowly but surely unfortunately. Not to many employees in many departments so that usually is the sign of the beginning of the end. I hope they turn things around because I always like the store. But when customers need service they should be somebody to help you and not walk around for 10 minutes trying to find anybody that works there.
- DDDeFuSeSep 2, 20255.0Excellent customer service from friendly staff. There are a lot of great quality brands available. Competitive pricing too.
- DCDavid CushmanAug 23, 20255.0Very professional employees.outstanding customer service..will be back for more shopping.keep up the good work.
- MNMitchell NolandJun 15, 20182.0I have not been shopping at Pecanland in a decade. It was sad to see the state of the mall. There was truly only one or two sales-people on the floor that evening and the store was hot. I picked up some items that were supposed to be BOGO .5 off, but the sign above the merchandise was for other merchandise, so I ended up just paying full price.
Frequently Asked Questions About JCPenney
What services and products does JCPenney offer at the Monroe, LA location?
JCPenney in Monroe, LA offers a wide range of products including kids', men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products. They feature exclusive brands like St. John’s Bay, Liz Claiborne, Arizona, and Okie Dokie.
What are the store hours for JCPenney in Monroe, LA?
The store is open Monday to Thursday from 11:00 AM to 7:00 PM, Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does JCPenney in Monroe provide curbside pickup and free shipping?
Yes, JCPenney in Monroe offers both curbside pickup and free shipping options for its customers.
Which payment methods are accepted at the Monroe JCPenney location?
JCPenney accepts American Express, Check, Discover, Mastercard, and Visa as payment options.
Is the Monroe JCPenney location wheelchair accessible and does it have public restrooms?
Yes, the store has a wheelchair-accessible entrance and public restrooms available for customers.
Where is JCPenney in Monroe located?
It is located inside Pecanland Mall at 4761 Pecanland Mall Dr, Monroe, LA 71203.
Are there beauty services available near JCPenney in Monroe?
Yes, SEPHORA inside JCPenney offers cosmetics and beauty supplies, and nearby stores like Claire’s provide fashion accessories and piercing services.
What entertainment options are available near JCPenney at Pecanland Mall?
Nearby entertainment includes Cinemark Cinema 10 for movies and Tilt Studio Pecanland, which offers laser tag and arcade games, ideal for a fun outing before or after shopping at JCPenney.
What places near JCPenney in Monroe offer dining options?
Close to JCPenney, you can find dining options such as Charleys Philly Steaks, known for cheesesteaks and fast food, and Auntie Anne’s Pretzels for snacks and cafe fare.
Can customers find a variety of clothing stores near JCPenney at Pecanland Mall?
Yes, several clothing stores are nearby including Columbia Sportswear Company, Aerie, Victoria’s Secret, Maurices, and Hollister Co., offering a wide range of fashion choices to complement your JCPenney shopping experience.