Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Lake Charles, LA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
889 reviews
5 stars
472
4 stars
223
3 stars
110
2 stars
30
1 star
54
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting individual employees who provided excellent service.
Product Selection
Feedback indicated a mixed experience with product variety, with some customers appreciating the selection while others found it lacking, particularly for younger and larger sizes.
Checkout Experience
Several reviews mentioned long wait times at checkout and occasional understaffing, leading to frustration during busy periods.
Online Orders
Customers expressed dissatisfaction with online order fulfillment, citing issues with order cancellations and delays in receiving items.
Store Atmosphere
The store was generally described as clean and well-organized, although some customers noted difficulties in navigating the layout.
- CBChad BryantNov 16, 20255.0Good story đź‘Ź
- WPWade PresleyOct 28, 20255.0I always buy my Relic Gold Watch with Black face with Gold Hands
- DMDr. Kimberly McCauleySep 5, 20255.0Ran in for a quick shop to get a summer dress and a precious worker helped me (she works in the beauty dept.) In and out in under 20 min.! She even assisted me in checking me out quickly!
- ANAlton NumaJul 26, 20255.0Thanks Mrs Sheila for helping us out picking our wedding rings!!
- SGStephanie GentryJul 8, 20253.0JCPenney has a decent selection, but a lot of the clothing feels geared toward an older crowd. When I went to the jewelry section, no one was around to help, which was frustrating. Overall, the store is hit or miss depending on what you’re looking for.
Frequently Asked Questions About JCPenney
What types of products does JCPenney offer at the Lake Charles location?
JCPenney offers a wide selection of kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup.
Where is JCPenney located in Lake Charles?
JCPenney is located at 312 W Prien Lake Rd inside Prien Lake Mall in Lake Charles, LA 70601.
What are the operating hours of JCPenney in Lake Charles?
JCPenney is open Monday to Friday from 11:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does JCPenney accept major credit cards and checks as payment?
Yes, JCPenney accepts American Express, Discover, Mastercard, Visa, and checks as payment options.
Is JCPenney in Lake Charles wheelchair accessible and do they have curbside pickup?
Yes, JCPenney has wheelchair accessible entrances and offers curbside pickup services.
Can I buy JCPenney products online or use their app?
Yes, you can shop online at https://www.jcpenney.com/ or download the JCPenney App for easy shopping and coupons.
What nearby places can I visit for beauty services or spa treatments around JCPenney?
Nearby beauty and spa options include Sephora inside JCPenney, Diamond Nails nail salon, Lightning Whitening salon, Charlotte Tilbury beauty spa, Brow Art 23 hair and beauty salon, MasterCuts hair salon, Ulta Beauty, and Bath & Body Works.
Are there any nearby stores where I can shop for home goods or clothing near JCPenney?
Yes, nearby stores include T.J. Maxx & HomeGoods for home goods and clothing, Versona for women's fashion, Maurices women’s clothing store, and Hollister Co. for clothing retail.
What dining options are available near JCPenney at Prien Lake Mall?
Piccadilly Cafeteria and Charleys Cheesesteaks are nearby dining options offering American and fast food respectively, convenient for a meal before or after shopping.
Are there any entertainment or activity venues close to JCPenney in Lake Charles?
Nearby you can find D-BAT Lake Charles, a batting cage and sports club, The Art Factory which offers art gallery and classes, and Toy Zone a toy store and hobby shop, all great for family outings.