Brand Certified
JCPenney
4.2(895 reviews)
Certified by JCPenney • Mar 01, 2026
Business Details
312 W Prien Lake Rd, Lake Charles, LA
70601, United States
Certified by JCPenney • Mar 01, 2026
(337) 478-5110
Certified by JCPenney • Mar 01, 2026
https://www.jcpenney.com/locations/la/lakecharles/clothing-stores-lakecharles-la-2507.html
Certified by JCPenney • Mar 01, 2026
About
Certified by JCPenney • Mar 01, 2026
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Lake Charles, LA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Certified by JCPenney • Mar 01, 2026
Hours
Certified by JCPenney • Mar 01, 2026
Reviews
4.2
895 reviews
5 stars
474
4 stars
225
3 stars
111
2 stars
30
1 star
55
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees are praised for being helpful and friendly, while others are reported as rude or dismissive.
Product Availability
Customers noted a decent selection of items, but some expressed frustration over limited stock and outdated styles.
Store Condition
The store is generally described as clean and well-stocked, but some customers mentioned it feeling run down or understaffed.
Checkout Experience
Long wait times at checkout and issues with staff availability were common complaints.
- ZMZach MurrayFeb 9, 20263.0Seemed pretty run down.
- IYInkeri YbarraDec 23, 20251.0The worst experience of my life, I went in to buy my husband his Christmas gift that he was to open with his kids and myself. Only to find out the watch I purchased was not in the box, when I went back the manager refused to look at the cameras, she said give me your name and number I will call you. So I now have no gift for my husband, the box didn't match what I purchased and the only watch they had left of that kind matched my recite but she said that still didn't prove anything. So I'm out 140.00 plus my husband's only Christmas gift. If I had stolen from them they would have played the cameras instantly but they steal my money and gift and all of a sudden can't look at the cameras. I was told the investigation will take up to 3 days so thanks alot jcpenny for stealing our only Christmas gift to my husband.
- JSJohn SwiftDec 21, 20254.0Super rude but ok
- JBJustin BertrandNov 30, 20254.0Who knew they where still sells lots of great clothes. The tall section was awesome.
- KLKierra LedayNov 24, 20255.0Sierra P. And Ms. Julie B. were amazing!!! They spent an hour with me, making sure that I achieved the look I presented to them. I will be back!!
Brand Certified Facts from JCPenney
JCPenney partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Legal business name
- Hours of operation
- Phone number
- Official website