Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Lake Charles, LA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
895 reviews
5 stars
474
4 stars
226
3 stars
110
2 stars
30
1 star
55
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some employees were praised for their helpfulness, while others were reported as rude or dismissive.
Product Availability
Customers noted a decent selection of items, but some expressed disappointment with the inventory and availability of specific sizes or styles.
Store Atmosphere
The store was generally described as clean and well-organized, though some customers found it difficult to navigate.
Checkout Experience
Long wait times at checkout were frequently mentioned, with some customers frustrated by understaffing during busy periods.
- IYInkeri YbarraDec 23, 20251.0The worst experience of my life, I went in to buy my husband his Christmas gift that he was to open with his kids and myself. Only to find out the watch I purchased was not in the box, when I went back the manager refused to look at the cameras, she said give me your name and number I will call you. So I now have no gift for my husband, the box didn't match what I purchased and the only watch they had left of that kind matched my recite but she said that still didn't prove anything. So I'm out 140.00 plus my husband's only Christmas gift. If I had stolen from them they would have played the cameras instantly but they steal my money and gift and all of a sudden can't look at the cameras. I was told the investigation will take up to 3 days so thanks alot jcpenny for stealing our only Christmas gift to my husband.
- JSJohn SwiftDec 21, 20254.0Super rude but ok
- JBJustin BertrandNov 30, 20254.0Who knew they where still sells lots of great clothes. The tall section was awesome.
- KLKierra LedayNov 24, 20255.0Sierra P. And Ms. Julie B. were amazing!!! They spent an hour with me, making sure that I achieved the look I presented to them. I will be back!!
- CBChad BryantNov 16, 20255.0Good story đź‘Ź
Frequently Asked Questions About JCPenney
What types of products does JCPenney offer at the Lake Charles location?
JCPenney offers a wide selection of kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup.
Where is JCPenney located in Lake Charles?
JCPenney is located at 312 W Prien Lake Rd inside Prien Lake Mall in Lake Charles, LA 70601.
What are the operating hours of JCPenney in Lake Charles?
JCPenney is open Monday to Friday from 11:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does JCPenney accept major credit cards and checks as payment?
Yes, JCPenney accepts American Express, Discover, Mastercard, Visa, and checks as payment options.
Is JCPenney in Lake Charles wheelchair accessible and do they have curbside pickup?
Yes, JCPenney has wheelchair accessible entrances and offers curbside pickup services.
Can I buy JCPenney products online or use their app?
Yes, you can shop online at https://www.jcpenney.com/ or download the JCPenney App for easy shopping and coupons.
What nearby places can I visit for beauty services or spa treatments around JCPenney?
Nearby beauty and spa options include Sephora inside JCPenney, Diamond Nails nail salon, Lightning Whitening salon, Charlotte Tilbury beauty spa, Brow Art 23 hair and beauty salon, MasterCuts hair salon, Ulta Beauty, and Bath & Body Works.
Are there any nearby stores where I can shop for home goods or clothing near JCPenney?
Yes, nearby stores include T.J. Maxx & HomeGoods for home goods and clothing, Versona for women's fashion, Maurices women’s clothing store, and Hollister Co. for clothing retail.
What dining options are available near JCPenney at Prien Lake Mall?
Piccadilly Cafeteria and Charleys Cheesesteaks are nearby dining options offering American and fast food respectively, convenient for a meal before or after shopping.
Are there any entertainment or activity venues close to JCPenney in Lake Charles?
Nearby you can find D-BAT Lake Charles, a batting cage and sports club, The Art Factory which offers art gallery and classes, and Toy Zone a toy store and hobby shop, all great for family outings.