Brand Certified
JCPenney
4.2(597 reviews)
Certified by JCPenney • Mar 01, 2026
Business Details
3125 Louisiana Ave, Lafayette, LA
70501, United States
Certified by JCPenney • Mar 01, 2026
(337) 233-1801
Certified by JCPenney • Mar 01, 2026
https://www.jcpenney.com/locations/la/lafayette/clothing-stores-lafayette-la-2961.html
Certified by JCPenney • Mar 01, 2026
About
Certified by JCPenney • Mar 01, 2026
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Lafayette, LA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Certified by JCPenney • Mar 01, 2026
Hours
Certified by JCPenney • Mar 01, 2026
Reviews
4.2
597 reviews
5 stars
346
4 stars
131
3 stars
65
2 stars
25
1 star
30
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service, with some praising helpful staff while others reported rudeness and lack of assistance.
Store Conditions
Frequent complaints about the store being hot and messy, affecting the shopping experience.
Product Availability
Customers noted low inventory and poor selection in various departments, leading to frustration.
Salon Experience
Positive feedback for the salon services, with several customers highlighting friendly and skilled stylists.
- LMLiz MillerDec 31, 20252.0I didn’t have the best experience at this JCP Salon. I came in requesting a wash and blowout, but the stylist chose to do a silk press without asking or confirming with me. While the stylist was nice, the service itself was rough the entire time, and I’m not usually tender-headed, so it wasn’t a relaxing experience at all. I was also surprised to learn afterward that the service I received was about double the price of what I originally wanted. I recommend confirming both the service and pricing before the appointment begins to avoid confusion.
- JBJ BowserDec 11, 20254.0Staff very kind and helpful. Although, need more help at checkout when there is a line of customers with only one cashier.
- VAValeria AguirreOct 23, 20251.0My recent visit to JCPenney was extremely frustrating. The cashier, Vanessa, exhibited a level of rudeness and disinterest that is simply unacceptable. She failed to greet us and was generally unhelpful. I don't know if that's just how she is, but it was like she was being forced to help us after telling us the price of some sandals. She removed the price and rescanned everything again. And since the product wasn't scanning, she sent my mother-in-law back to check the price of the sandals, making her go all the way back. Before asking her if she could call someone to help us and she said no, that we had to go there ourselves. Which afterwards she had called someone in the shoe section “to help her.” Which felt like discriminatory behavior, created a hostile and unpleasant shopping environment. As someone who works in customer service, I know the importance of treating all customers with respect.
- PGPhoebe GarrettJul 30, 20185.0Great sale and still going on.
Frequently Asked Questions About JCPenney
What types of products does JCPenney in Lafayette offer?
JCPenney offers a variety of products including kids’, men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty items.
What are the store hours for JCPenney in Lafayette, LA?
The store is open Monday to Friday from 11:00 AM to 7:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does JCPenney offer curbside pickup or online shopping options?
Yes, JCPenney provides both free shipping and curbside pickup options, allowing for convenient shopping.
What payment methods are accepted at the JCPenney Lafayette location?
This JCPenney location accepts American Express, Discover, Mastercard, Visa, and checks. Debit cards are also accepted and cash is not required.
Is the JCPenney store in Lafayette wheelchair accessible?
Yes, the Lafayette JCPenney store has a wheelchair accessible entrance and public restrooms.
Which exclusive brands can I find at JCPenney Lafayette?
You can find exclusive brands such as St. John’s Bay, Liz Claiborne, Arizona, and Okie Dokie at this location.
Are there beauty services or related stores nearby JCPenney in Lafayette?
Yes, Sephora inside JCPenney and Primp and Blow, A Blow Dry Bar are nearby for beauty products and services.
What nearby stores could I visit for additional clothing or shoe options?
Nearby you can find Rack Room Shoes, Saucony, rue21, Hibbett Sports, maurices, and Ross Dress for Less for more clothing and shoe shopping.
Where can I grab a quick bite or coffee near JCPenney in Lafayette?
Close to JCPenney, you can enjoy dining at Taco Bell or Pizza Hut Express, and grab coffee at Starbucks.
What should I know about JCPenney’s location and contact information?
JCPenney is located at 3125 Louisiana Ave in the Stirling Lafayet Shopping Center, Lafayette, LA 70501. You can call the main phone at +1 337-233-1801 or visit their website at https://www.jcpenney.com/locations/la/lafayette/clothing-stores-lafayette-la-2961.html.
Brand Certified Facts from JCPenney
JCPenney partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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