Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Lafayette, LA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
593 reviews
5 stars
344
4 stars
130
3 stars
65
2 stars
24
1 star
30
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service, with some praising friendly staff while others reported rudeness and lack of assistance.
Store Conditions
Numerous complaints about the store being hot, messy, and poorly organized, impacting the shopping experience.
Product Availability
Customers noted issues with stock levels and mispriced items, leading to frustration during shopping.
Positive Experiences
Several customers highlighted positive experiences, particularly in the salon and with specific staff members.
Pricing Concerns
Feedback indicated that while some found good deals, others felt prices were high and inconsistent with advertised discounts.
- VAValeria AguirreOct 23, 20251.0My recent visit to JCPenney was extremely frustrating. The cashier, Vanessa, exhibited a level of rudeness and disinterest that is simply unacceptable. She failed to greet us and was generally unhelpful. I don't know if that's just how she is, but it was like she was being forced to help us after telling us the price of some sandals. She removed the price and rescanned everything again. And since the product wasn't scanning, she sent my mother-in-law back to check the price of the sandals, making her go all the way back. Before asking her if she could call someone to help us and she said no, that we had to go there ourselves. Which afterwards she had called someone in the shoe section “to help her.” Which felt like discriminatory behavior, created a hostile and unpleasant shopping environment. As someone who works in customer service, I know the importance of treating all customers with respect.
- TTTrishJul 5, 20251.0How is JCP allowing workers to work in the heat in this store? They were fanning themselves and customers were pouring sweat! Also the clearance section near the bedding was such a mess that I couldn’t even get to it . I had to end up leaving because of the heat. I will not be back this store until the A/C is fixed !
- KFKendle FullerJul 4, 20252.0Has been extremely hot in store for months now.
- VSVintage SonJun 1, 20255.0Great service! Clean store and friendly staff.
Frequently Asked Questions About JCPenney
What types of products does JCPenney in Lafayette offer?
JCPenney offers a variety of products including kids’, men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty items.
What are the store hours for JCPenney in Lafayette, LA?
The store is open Monday to Friday from 11:00 AM to 7:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does JCPenney offer curbside pickup or online shopping options?
Yes, JCPenney provides both free shipping and curbside pickup options, allowing for convenient shopping.
What payment methods are accepted at the JCPenney Lafayette location?
This JCPenney location accepts American Express, Discover, Mastercard, Visa, and checks. Debit cards are also accepted and cash is not required.
Is the JCPenney store in Lafayette wheelchair accessible?
Yes, the Lafayette JCPenney store has a wheelchair accessible entrance and public restrooms.
Which exclusive brands can I find at JCPenney Lafayette?
You can find exclusive brands such as St. John’s Bay, Liz Claiborne, Arizona, and Okie Dokie at this location.
Are there beauty services or related stores nearby JCPenney in Lafayette?
Yes, Sephora inside JCPenney and Primp and Blow, A Blow Dry Bar are nearby for beauty products and services.
What nearby stores could I visit for additional clothing or shoe options?
Nearby you can find Rack Room Shoes, Saucony, rue21, Hibbett Sports, maurices, and Ross Dress for Less for more clothing and shoe shopping.
Where can I grab a quick bite or coffee near JCPenney in Lafayette?
Close to JCPenney, you can enjoy dining at Taco Bell or Pizza Hut Express, and grab coffee at Starbucks.
What should I know about JCPenney’s location and contact information?
JCPenney is located at 3125 Louisiana Ave in the Stirling Lafayet Shopping Center, Lafayette, LA 70501. You can call the main phone at +1 337-233-1801 or visit their website at https://www.jcpenney.com/locations/la/lafayette/clothing-stores-lafayette-la-2961.html.