JCPenney

4.2
593 reviews

About

Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Lafayette, LA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
3125 Louisiana Ave, Lafayette, LA
70501, United States

Hours

Reviews

4.2
593 reviews
5 stars
344
4 stars
130
3 stars
65
2 stars
24
1 star
30

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service, with some praising friendly staff while others reported rudeness and lack of assistance.

Store Conditions

Numerous complaints about the store being hot, messy, and poorly organized, impacting the shopping experience.

Product Availability

Customers noted issues with stock levels and mispriced items, leading to frustration during shopping.

Positive Experiences

Several customers highlighted positive experiences, particularly in the salon and with specific staff members.

Pricing Concerns

Feedback indicated that while some found good deals, others felt prices were high and inconsistent with advertised discounts.
  • VA
    Valeria Aguirre
    Oct 23, 2025
    1.0
    My recent visit to JCPenney was extremely frustrating. The cashier, Vanessa, exhibited a level of rudeness and disinterest that is simply unacceptable. She failed to greet us and was generally unhelpful. I don't know if that's just how she is, but it was like she was being forced to help us after telling us the price of some sandals. She removed the price and rescanned everything again. And since the product wasn't scanning, she sent my mother-in-law back to check the price of the sandals, making her go all the way back. Before asking her if she could call someone to help us and she said no, that we had to go there ourselves. Which afterwards she had called someone in the shoe section “to help her.” Which felt like discriminatory behavior, created a hostile and unpleasant shopping environment. As someone who works in customer service, I know the importance of treating all customers with respect.
  • TT
    Trish
    Jul 5, 2025
    1.0
    How is JCP allowing workers to work in the heat in this store? They were fanning themselves and customers were pouring sweat! Also the clearance section near the bedding was such a mess that I couldn’t even get to it . I had to end up leaving because of the heat. I will not be back this store until the A/C is fixed !
  • KF
    Kendle Fuller
    Jul 4, 2025
    2.0
    Has been extremely hot in store for months now.
  • VS
    Vintage Son
    Jun 1, 2025
    5.0
    Great service! Clean store and friendly staff.

Frequently Asked Questions About JCPenney

What types of products does JCPenney in Lafayette offer?

JCPenney offers a variety of products including kids’, men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty items.

What are the store hours for JCPenney in Lafayette, LA?

The store is open Monday to Friday from 11:00 AM to 7:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.