Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Lafayette, LA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
553 reviews
5 stars
299
4 stars
118
3 stars
66
2 stars
27
1 star
43
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some employees were praised for being friendly and helpful, while others were reported as rude and unhelpful.
Store Condition
Many customers noted the store's disorganization, low stock, and cleanliness issues, with some describing it as looking like it might close soon.
Product Selection
Customers expressed disappointment with the limited selection of products available, particularly in clothing and accessories.
Checkout Experience
Several reviews highlighted long wait times and poor experiences at checkout, often due to understaffing.
Positive Experiences
Despite the negative feedback, some customers reported positive shopping experiences, particularly with specific employees who provided excellent service.
- KLKendra LazardNov 17, 20255.0Salon Manager of JC Penney Salon in Acadiana Mall!!! Twelve years of experience specializing in custom color , styles, fades, and texture cuts!!! Welcoming new guest in Lafayette ,Louisiana and all the surrounding areas!!!!! Twenty percent off all first time salon services …
- PGPatti GillisOct 18, 20253.0Kind of sad to see this once great store going down. Staff was friendly, selection is lacking. I loved shopping at Penny's for years. The decline is sad to watch.
- RPRhonda PiereSep 15, 20253.0A grave yard only a few people in there the lady that took my return in children’s section was unhelpful and rude and not the first encounter
- TJTravis JacksonSep 4, 20251.0Never will we shop in this store again. When someone tells you no about wanting to give their information to apply for a credit card just respect that and move along
- CWChris WehnerAug 9, 20255.0Looks empty like the doors about to close for good
Frequently Asked Questions About JCPenney
What types of products can I find at JCPenney in Lafayette, LA?
You can find kids', men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products at JCPenney in Lafayette, LA.
What are the operating hours of JCPenney in Lafayette?
JCPenney in Lafayette is open Monday to Friday from 11:00 AM to 7:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does JCPenney Lafayette offer curbside pickup or online ordering?
Yes, JCPenney Lafayette offers curbside pickup and you can shop online through their website or their mobile app.
Which exclusive brands are available at JCPenney Lafayette?
JCPenney Lafayette carries exclusive brands including St. John's Bay, Liz Claiborne, Arizona, and Okie Dokie.
What payment options does JCPenney Lafayette accept?
JCPenney Lafayette accepts American Express, Check, Discover, MasterCard, and Visa payments.
Is JCPenney Lafayette accessible for customers with disabilities?
Yes, JCPenney Lafayette has a wheelchair accessible entrance and public restrooms.
What nearby stores can I visit for additional shoe options?
Near JCPenney in Lafayette, you can visit Shoe Dept., Foot Locker, Kids Foot Locker, Journeys, and Call It Spring for a variety of shoe selections.
Are there any beauty or hair salons close to JCPenney Lafayette?
Yes, nearby beauty and hair salons include MasterCuts, JC Penney Salon, and Regis Salon, offering convenient services before or after your shopping trip.
Where can I grab a quick bite or snack near JCPenney Lafayette?
Nearby places to enjoy a snack or quick meal include Candy Craze, The churros Boutique, and Charleys Philly Steaks.
What is the address and location of JCPenney Lafayette?
JCPenney Lafayette is located at 5725 Johnston St, inside Acadiana Mall, Lafayette, LA 70503.