Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Covington, LA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
579 reviews
5 stars
326
4 stars
144
3 stars
57
2 stars
27
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised friendly and helpful staff, others reported rude behavior and poor service experiences.
Cleanliness
Many reviews highlighted the store's cleanliness and organization, with customers appreciating the well-maintained environment.
Product Availability
Customers expressed concerns about limited size options and stock, particularly for plus sizes and specific clothing items.
Sales and Pricing
The store is noted for having great sales and bargains, but some customers feel that prices are generally high, even on clearance items.
- TTTessie TournillonDec 17, 20251.0I tried to exchange some isotoner slippers that were bought by my daughter for my birthday 2 weeks ago. I was rudely told they couldn’t do an even exchange for a larger pair without a receipt. She didn’t ask for a phone number or anything. Not happy with Covington JCP.
- GWG K WalkerDec 13, 20252.0Jewelry person doesn’t want help people.I asked for help on 2 different days. She just stands there and Looks at you like you’re stupid. I just walk away. I can’t stand that. you’ve got a job. Be glad you’ve got a job but do it and be nice and kind about it. Not mean and hateful. I know it’s the holiday season and people get stressed. But this person evidently doesn’t want to do a job anytime..
- TNToula NanaDec 12, 20255.0Great bargains
- DMDanielle MitchellOct 31, 20251.0This is absolutely needed. I dont live in the area, but i saw a message in a FB group where one of the stylist at this location said the most outrageous things to a complete stranger. Making fun of the persons father being dead, telling her she should have aborted her child like she should have been, telling this complete stranger to unalive herself. And I am making it known that this location hires people like that, and if you want the messages I am happy to provide them, they have been sent to the FB business messenger. Also this stylist has now also mentioned my own children to me see below
- SLSarah LafleurAug 30, 20251.0To the female person checking us out today, in the future if you have someone who is going through cancer in your checkout line, PLEASE DO NOT AWWW AT THEM! The fact that you did this TWICE to my mother is absurd. She is not a dog, cat or baby. She is a freaking grown woman going through a horrible time but doesn't need you awwing at her!! Grow up and learn the proper etiquette on how to speak to people.
Frequently Asked Questions About JCPenney
What types of products does JCPenney in Covington, LA offer?
JCPenney in Covington offers a wide variety of products including men's, women's, and kids' apparel, footwear, jewelry, accessories, home furnishings, and beauty products.
What are the opening hours of JCPenney in Covington, LA?
JCPenney is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday from 11:00 AM to 9:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 7:00 PM.
Does JCPenney in Covington provide curbside pickup and free shipping?
Yes, JCPenney offers curbside pickup and free shipping on many products, allowing convenient shopping options.
Is the JCPenney store in Covington wheelchair accessible?
Yes, the JCPenney Covington location has wheelchair accessible entrances for customer convenience.
What forms of payment does JCPenney accept at the Covington store?
JCPenney accepts American Express, Discover, Mastercard, Visa, and checks as payment options. They do not require cash only.
Can I shop JCPenney online or through an app?
Yes, you can shop via the JCPenney website or use the JCPenney App available on the Apple App Store for shopping and coupons.
Where is JCPenney located in Covington, LA?
The JCPenney store is located at 69340 Hwy 21 in River Chase Shopping Center, Covington, LA 70433.
What nearby stores can I visit around JCPenney in River Chase Shopping Center?
Nearby stores include Michael's Creations (beauty salon), Shoe Carnival (shoe and fashion accessories), Five Below (discount store), Hibbett Sports (sporting goods), and Ross Dress for Less (clothing store).
Are there entertainment options near JCPenney in Covington?
Yes, nearby entertainment options include Regal Covington and Hollywood Theater cinemas, perfect for watching movies before or after shopping.
What amenities like food and coffee are available near JCPenney?
Nearby food and drink options include Pizza Hut Express for dining and Starbucks for coffee, convenient for a meal or snack during your shopping trip.