Brand Certified
JCPenney
4.2(1199 reviews)
Certified by JCPenney • Mar 01, 2026
Business Details
6201 Bluebonnet Blvd, Baton Rouge, LA
70836, United States
Certified by JCPenney • Mar 01, 2026
(225) 766-4410
Certified by JCPenney • Mar 01, 2026
https://www.jcpenney.com/locations/la/batonrouge/clothing-stores-batonrouge-la-2753.html
Certified by JCPenney • Mar 01, 2026
About
Certified by JCPenney • Mar 01, 2026
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Baton Rouge, LA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Certified by JCPenney • Mar 01, 2026
Hours
Certified by JCPenney • Mar 01, 2026
Reviews
4.2
1,199 reviews
5 stars
697
4 stars
266
3 stars
132
2 stars
38
1 star
66
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including unhelpful staff and long wait times for assistance.
Product Quality
Customers generally praised the quality of products, especially clothing, but expressed frustration over misleading sales and pricing.
Store Organization
Several reviews highlighted issues with store organization and the difficulty in finding staff to assist with purchases.
Sales and Promotions
While many customers appreciated the sales and discounts, there were complaints about misleading promotions and the complexity of applying discounts.
Cleanliness and Environment
The store was frequently described as clean and well-organized, contributing positively to the shopping experience.
- PDPeyton DardarFeb 25, 20261.0Me and my spouse walked into J.C. Penney’s on Monday, February 23. As we looked around we needed help finding the men’s section, as we were looking for a suit. We seen what we thought was a sweet older women who was picking up clothes on a rack. While approaching her we tried to ask her questions on where the men’s section was and she blatantly ignored us. My wife got so upset that we just had the leave the store without making a purchase. This one interaction left us not ever wanting to shop there again.
- TJtroy jamesFeb 22, 20265.0Sales were decent
- DDDeeJan 9, 20261.0Horrible service in the Jewelry Department.Tried calling for 3 days straight, multiple times, and they never answered. Never gotten a call to let me know that my order was ready for pick up.
- TRTayra RdzDec 24, 20253.0Hola fui el día de hoy a hacer unas compras. Y ninguno de los departamentos querían cobrar si no se les compraba a ellos. Entonces mandan a los cliente al área de costumer service a pagar si son cosas fuera del departamento. Y tuve q hacer una línea de 1hr por q avían clientes retornado productos. Y eso es un proceso más largo. Yo solo iba a pagar mis productos. No es justo que uno tenga q pagar por costumer services cuando tienen otros cajeros de otros departamentos que no están haciendo nada y para eso están ahí. Para trabajar. Creo que debería de aver una mejor organización en esta tienda. Costumer service es para personas q tienen problemas con sus productos o devolver productos. Es la primera tienda que visito y me mandan por servicio al cliente a pagar. O deberían tener un área de solo pagar y otra área de return.
- GMGerard MilhauDec 18, 20255.0Beaux Achats effectués
Frequently Asked Questions About JCPenney
What are the store hours for JCPenney at Mall of Louisiana in Baton Rouge?
JCPenney at Mall of Louisiana is open Monday through Thursday from 11:00 AM to 8:00 PM, Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 7:00 PM.
Where is the JCPenney store located in Baton Rouge?
The JCPenney store is located at 6201 Bluebonnet Blvd, Mall of Louisiana, Baton Rouge, LA 70836.
What types of products does JCPenney offer at this Baton Rouge location?
This JCPenney location offers a wide variety of products including kids’, men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products.
Does JCPenney in Baton Rouge offer curbside pickup and free shipping?
Yes, JCPenney provides free shipping and curbside pickup options for customers at this location.
What payment options are accepted at the JCPenney store in Baton Rouge?
The store accepts American Express, Check, Discover, Mastercard, and Visa as payment options.
Is the JCPenney store in Baton Rouge wheelchair accessible?
Yes, this JCPenney store has a wheelchair accessible entrance.
What exclusive brands can I find at the Baton Rouge JCPenney store?
You can find exclusive brands such as St. John's Bay, Liz Claiborne, Arizona, and Okie Dokie at this location.
What beauty and salon services are available near JCPenney at Mall of Louisiana?
You can find Sephora inside JCPenney for beauty products and JC Penney Salon at Mall of Louisiana for hair services nearby.
Are there other clothing and shoe stores near JCPenney at Mall of Louisiana?
Yes, nearby stores include Banana Republic, Spencer's, Jimmy Jazz, SNIPES, Buckle, Vans, Finish Line, and Lady Foot Locker offering a range of clothing and shoe options.
What are some nearby places where I can grab a snack or relax after shopping at JCPenney?
After shopping, you can visit Great American Cookies for a treat or Amazing Chi for massage therapy and relaxation, both located near JCPenney in Mall of Louisiana.
Brand Certified Facts from JCPenney
JCPenney partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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