American Eagle

Reviews

• PJ

  Parisian James

  Jan 1, 2026
  1.0
  I am writing to formally report an unpleasant interaction I had with one of your employees while shopping in your store. While standing by a table waiting on my daughter, I was approached by a female employee who abruptly and rudely said, “Can you move?” I was not obstructing the aisle, nor was I in anyone’s way. There was ample space for customers and staff to move freely. The employee appeared to want access to a nearby table to fold clothes; however, her approach was unnecessarily disrespectful. I responded by stating that the proper and professional way to address a customer would be to say “excuse me,” which I did comply with despite the tone used. When I asked the employee for her name, she became noticeably snappy and displayed an aggravated, frustrated demeanor. She stated her name was Madeline, which I don't believe! Her energy and disposition were unwelcoming, unfriendly, and highly unprofessional. As a customer, I expect to be treated with courtesy and respect. This interaction made me feel uncomfortable and was disappointing, especially in a customer-facing environment where professionalism should be standard. Clearly, she wasn't reared right nor trained properly to be so rude to someone who she NEVER greeted or EVER encountered in life. I hope and pray that MY children are NEVER this rude or disrespectful to someone's parent!
• JB

  Jasmine Benoit

  Jul 11, 2025
  1.0
  The male manager was too busy leaning on the counter flirting with the two underage female cashiers to notice any customers that needed help. When I interrupted to ask a question he didn’t budge from counter and seemed irritated I had the nerve to ask a simple question.

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