I am writing to formally report an unpleasant interaction I had with one of your employees while shopping in your store.
While standing by a table waiting on my daughter, I was approached by a female employee who abruptly and rudely said, “Can you move?” I was not obstructing the aisle, nor was I in anyone’s way. There was ample space for customers and staff to move freely. The employee appeared to want access to a nearby table to fold clothes; however, her approach was unnecessarily disrespectful.
I responded by stating that the proper and professional way to address a customer would be to say “excuse me,” which I did comply with despite the tone used. When I asked the employee for her name, she became noticeably snappy and displayed an aggravated, frustrated demeanor. She stated her name was Madeline, which I don't believe! Her energy and disposition were unwelcoming, unfriendly, and highly unprofessional.
As a customer, I expect to be treated with courtesy and respect. This interaction made me feel uncomfortable and was disappointing, especially in a customer-facing environment where professionalism should be standard.
Clearly, she wasn't reared right nor trained properly to be so rude to someone who she NEVER greeted or EVER encountered in life. I hope and pray that MY children are NEVER this rude or disrespectful to someone's parent!
JB
Jasmine Benoit
Jul 11, 2025
1.0
The male manager was too busy leaning on the counter flirting with the two underage female cashiers to notice any customers that needed help. When I interrupted to ask a question he didn’t budge from counter and seemed irritated I had the nerve to ask a simple question.
What type of products does American Eagle in Baton Rouge offer?
American Eagle offers women's and men's clothing including jeans, t-shirts, pants, shorts, tops, polos, shirts, sweaters, hoodies, outerwear, shoes, boots, sandals, accessories, and fragrance.
Where is American Eagle located in Baton Rouge?
American Eagle is located at 6401 Blue Bonnet Blvd, Suite 1144, Mall Of Louisiana, Baton Rouge, LA 70836, USA.
What are the store hours for American Eagle at Mall of Louisiana?
The store is open Monday to Thursday from 11:00 AM to 7:00 PM, Friday and Saturday from 11:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does American Eagle at Mall of Louisiana offer in-store pickup?
Yes, the store offers in-store pickup and curbside pickup services for your convenience.
What payment options are accepted at American Eagle?
American Eagle accepts Afterpay, American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
How can I contact American Eagle at Mall of Louisiana?
You can contact the store by phone at +1 225-761-1801.
Where can I find American Eagle online?
You can visit their website at https://storelocations.ae.com/us/la/baton-rouge/00294-6401-blue-bonnet-blvd.html for more information or shop online.
What nearby stores can I explore while visiting American Eagle at Mall of Louisiana?
Nearby stores include Aéropostale, GameStop, Zumiez, francesca's, Hollister Co., and H&M, among others, offering a variety of clothing, accessories, and entertainment options.
Are there dining options close to American Eagle in Mall of Louisiana?
Yes, nearby dining options include BJ's Restaurant & Brewhouse and N'awlins Sports, where you can enjoy a meal or drinks during your shopping trip.
What other services are available near American Eagle at Mall of Louisiana?
Nearby services include MasterCuts hair salon, LensCrafters optometrist, and Lionesse Beauty Bar spa, providing wellness and beauty care options.
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