Brand Certified
JCPenney
4.2(783 reviews)
Certified by JCPenney • Mar 01, 2026
Business Details
3541 Masonic Dr, Alexandria, LA
71301, United States
Certified by JCPenney • Mar 01, 2026
(318) 448-3231
Certified by JCPenney • Mar 01, 2026
https://www.jcpenney.com/locations/la/alexandria/clothing-stores-alexandria-la-654.html
Certified by JCPenney • Mar 01, 2026
About
Certified by JCPenney • Mar 01, 2026
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Alexandria, LA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Certified by JCPenney • Mar 01, 2026
Hours
Certified by JCPenney • Mar 01, 2026
Reviews
4.2
783 reviews
5 stars
423
4 stars
190
3 stars
93
2 stars
36
1 star
41
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, especially in the hair salon and during shopping assistance.
Store Organization
Several reviews mentioned disorganization and difficulty finding items, with some customers expressing frustration over cluttered sections.
Cleanliness
While some customers noted that the store was clean, others reported issues with cleanliness and low inventory.
Pricing
Customers had mixed feelings about pricing, with some finding it reasonable and others considering it too high.
Store Hours
Multiple reviews highlighted dissatisfaction with the store's opening hours, suggesting that it may deter customers.
- DCDavid CoburnJan 1, 20265.0Great selection!!
- DHDeana HaynesDec 5, 20255.0Always love Penny's no matter what city I'm in. Great selection and prices are reasonable. The workers at this one was especially nice as I needed to try on items and I had missed the cut off as the dressing rooms were closed but they let me in anyways with my large load of clothes and only 1 hour left til closing
- PAPilar AnguloNov 24, 20255.0Hair Salon - Haircut by Jessica highly recommend! Washed, trimmed, and styled my hair. She was extremely pleasant!
- TSTravis SandersNov 20, 20254.0Been awhile since I needed as suit but they had what I needed and was on sale. Staff was friendly and helpful. So why 4 stars? They don't open until 11AM.
- CAChad AndersonOct 7, 20251.0Dress shirt section was very unorganized, associate was to busy to help out.
Frequently Asked Questions About JCPenney
What types of products does JCPenney in Alexandria, LA offer?
JCPenney offers a wide variety of kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products.
What are the operating hours for JCPenney at Alexandria Mall?
The store is open Monday to Friday from 11:00 AM to 7:00 PM, Saturdays from 10:00 AM to 9:00 PM, and Sundays from 12:00 PM to 6:00 PM.
Does the JCPenney store in Alexandria Mall offer curbside pickup and in-store shopping?
Yes, JCPenney offers both curbside pickup and in-store shopping options.
Which payment methods are accepted at this JCPenney location?
They accept American Express, Check, Discover, MasterCard, and Visa.
Is the JCPenney store in Alexandria Mall wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
Can I shop for beauty products at this JCPenney location?
Yes, JCPenney features JCPenney Beauty offering skincare, makeup, and beauty deals, including a SEPHORA inside JCPenney.
Are there other shoe stores near JCPenney at Alexandria Mall?
Yes, nearby shoe stores include Jimmy Jazz, Shoe Dept. Encore, Foot Locker, Finish Line, Champs Sports, Hibbett Sports, and JD Sports, offering a range of footwear options.
What nearby stores at Alexandria Mall offer children's clothing?
You can find children's clothing at The Children's Place, Aeropostale, and Shoe Dept. Encore near JCPenney.
Are there food options near the JCPenney store at Alexandria Mall?
Yes, nearby food options include Great American Cookies and Auntie Anne's Pretzels.
How can nearby stores like Zales and Kirkland's enhance my shopping experience at Alexandria Mall?
After shopping at JCPenney, you can visit Zales for jewelry and gifts or Kirkland's for home goods and furniture to complement your style and home decor needs.
Brand Certified Facts from JCPenney
JCPenney partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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