JCPenney

4.0
751 reviews
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Business Details

5101 Hinkleville Rd, Paducah, KY
42001, United States
(270) 443-2577
https://www.jcpenney.com/locations/ky/paducah/clothing-stores-paducah-ky-2086.html
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About

Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Paducah, KY location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
5101 Hinkleville Rd, Paducah, KY
42001, United States

Hours

Reviews

4.0
751 reviews
5 stars
354
4 stars
198
3 stars
119
2 stars
37
1 star
43

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees are friendly and helpful, while others are reported as rude or unhelpful.

Store Conditions

Concerns about cleanliness and maintenance, including issues with air conditioning and overall store atmosphere.

Product Selection

Customers noted a decline in product variety and availability, particularly in specific departments like big and tall.

Pricing

Feedback on pricing is varied; some customers appreciate sales and good deals, while others find prices high and misleading.

Checkout Experience

Long wait times at checkout due to insufficient staff, especially during busy periods.
  • AD
    Aimee Dingman
    Nov 14, 2025
    1.0
    This store is falling apart. There was some kind of dry bodily fluid splashed on the mirror and floor of the change room in the girls' section. It smells awful in there. Most of the fitting rooms look like they haven't been painted or cleaned in years. One has been closed for a very long time. Carpet cut up, filthy, kind of damp smelling. While I love to shop in person, and I've never had any trouble with the staff, they just seem stretched thin. This store is getting worse all the time. After this experience I think I'm done. I'll stick to other stores.
  • MK
    Mandi Kimsey
    Nov 6, 2025
    5.0
    Offered help but didnt ligner. Great pricing on variety of products.
  • RD
    Ricky Dyson
    Oct 19, 2025
    2.0
    Not what it used to be. Prices just aren't competitive with other retailers f9r such a big store.
  • MT
    M C Taylor
    Jul 11, 2025
    5.0
    All of the employees seemed very kind and friendly...esp. in the mattress section and the jewelry section. I visited in the early evening of July 11, 2025.
  • BV
    Brenda Vannoy
    Jul 9, 2025
    1.0
    Horrible service. Only one cashier. My back hurt so badly standing in that line! Then she had the nerve to tell me she didn't accept cash and was going to void my purchase. I said 'Oh, no you don't!' and paid with a card. I will never be back.
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Frequently Asked Questions About JCPenney

What types of products can I find at the JCPenney in Paducah, KY?

You can find kids', men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products.

What are the JCPenney Paducah store hours throughout the week?

Monday through Thursday, 11:00 AM to 7:00 PM; Friday, 10:00 AM to 7:00 PM; Saturday, 10:00 AM to 8:00 PM; Sunday, 12:00 PM to 6:00 PM.