Brand Certified
Shane Co.
4.7(1095 reviews)
Certified by Shane Co. • Mar 01, 2026
Business Details
2515 Hurstbourne Gem Ln, Louisville, KY
40220, United States
Certified by Shane Co. • Mar 01, 2026
(502) 491-9222
Certified by Shane Co. • Mar 01, 2026
https://www.shaneco.com/
Certified by Shane Co. • Mar 01, 2026
About
Certified by Shane Co. • Mar 01, 2026
Jewelry StoreShane Co.
At Shane Co., we’re Louisville's friend & jeweler. Our four generations as a family business give us the expertise to help you with all your fine jewelry needs. See our incredible loose diamonds and colorful gemstones up close, then choose your favorite to design your dream engagement ring. We’re proud to offer a wide selection of pieces created by our in-house design team, from wedding bands to gifts for any occasion. Plus, our fine jewelry is protected by our free unmatched lifetime warranty.
Details
- DeliveryNot available
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Shane Co. • Mar 01, 2026
Hours
Certified by Shane Co. • Mar 01, 2026
Reviews
4.7
1,095 reviews
5 stars
966
4 stars
49
3 stars
19
2 stars11
1 star
50
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff at Shane Co. received high praise for their friendly, helpful, and knowledgeable service, with many customers highlighting specific employees like Shannon, Maria, and David.
Product Quality
Customers expressed satisfaction with the quality of jewelry and the variety of options available, often mentioning successful custom designs and repairs.
Positive Experiences
Many reviews reflected a positive shopping experience, with customers feeling welcomed and valued, often recommending the store to others.
Pressure-Free Environment
Several customers appreciated the non-pushy sales approach, allowing them to make informed decisions without feeling rushed.
Inconsistent Service
A few reviews noted instances of poor customer service, indicating that experiences can vary significantly depending on the staff member.
- MGmelipooh Green3 days ago1.0Went to get my ring cleaned.. was told there was a cleaning kit i could get to do it at home. Talked about seeing my other rings , was ignored. Talked about another ring for my other hand and the color of it.. was brushed off , not acknowledged. Second time dealing with this employee , no smile no happiness.. Just makes it a sad day for the customer. I still have 2 more rings to buy here. Makes me second guess it majorly!
- TMTheresa McWhirterFeb 23, 20265.0After a slightly bumpy start, our experience with Matt (Manager) and Emily (Jewler/Designer) was superb! As the Director of Business Development for a luxury automotive group, I appreciate outstanding customer service and Matt's customer service was impeccable. Emily's knowledge and guidance made me feel at ease and she will always be my favorite designer! Thank you both for helping us put together a stunning engagement ring. Kind regards, Theresa
- JLjenna lolFeb 19, 20265.0Best service ever and sweet. David, Kandice and Zach all helped us pick out our rings❤️
- RHR HFeb 9, 20265.0Working with Shane Co. is an absolute dream! Alice and Kasey are absolute stars! They provided such a wonderful experience to my partner and I, showcasing unparalleled patience and empathy. Additionally, they worked extensively with another store location and with the diamond buying team to make sure we were able to make the right decision on a stunning diamond. Highly recommend Shane Co. not only for the top-quality stones and jewelry but also because the team is such a JOY to work with! In an industry where the standard is high-pressure sales, Shane Co. is truly a gem and earns every bit of their long-established, glowing reputation.
- SBSherry BFeb 7, 20265.0Shannon is my girl! Shannon is top notch, friendly, helpful and so patient! She is so awesome!
Brand Certified Facts from Shane Co.
This information is certified by Shane Co. and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Legal business name
- Hours of operation
- Phone number
- Official website
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