Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Louisville, KY location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
1,794 reviews
5 stars
955
4 stars
459
3 stars
220
2 stars
70
1 star
90
What are people saying?
AI-generated from recent customer reviews
Product Quality
Customers appreciate the quality of clothing, though some express concerns about specific items feeling cheap.
Customer Service
Staff are frequently described as friendly and helpful, contributing to a positive shopping experience.
Selection and Sizing
There are mixed reviews regarding the selection of sizes, with requests for more options, particularly in plus sizes.
Sales and Pricing
Many customers highlight the great sales and discounts available, making it a popular shopping destination.
Store Condition
The store is generally noted for being clean and organized, although some customers mention a need for better signage and assistance.
- GJGilbert Mack jrNov 13, 20254.0Still holding down the world with a quality name on the building
- SHSara HouseSep 28, 20255.0Great quality clothes
- LCLee Spelled L-i (Calypso)Sep 24, 20255.0I love that Playtex, 18hr, remains available. Thanx.
- NHNikki HatcherSep 5, 20251.0Dont know why they are still open. Unless you are an XS or an XXL they don't have your size and all the clothes feel like paper towels. Gross. What's the point. Couldn't even bother with a question mark there..
- TBTyler BrownAug 31, 20255.0Every time I'm there cashiers and staff are always friendly! Came to pick up an online order then went and got more stuff with the great labor day sale going on
Frequently Asked Questions About JCPenney
What are the operating hours of JCPenney in Louisville, KY?
The JCPenney store in Louisville is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday from 11:00 AM to 9:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Where is JCPenney located in Louisville?
JCPenney is located at 5000 Shelbyville Rd, inside Mall Saint Matthews, Louisville, KY 40207.
What types of products can I find at JCPenney Louisville?
You can find a wide variety of products including kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup.
Does JCPenney Louisville offer curbside pickup and free shipping?
Yes, JCPenney offers free shipping and curbside pickup options for your convenience.
Which payment methods are accepted at JCPenney Louisville?
JCPenney accepts American Express, Discover, Mastercard, Visa, and checks as payment methods.
Is JCPenney Louisville wheelchair accessible?
Yes, JCPenney has a wheelchair accessible entrance to accommodate all customers.
What are some nearby stores I can visit while shopping at JCPenney in Mall St. Matthews?
Nearby stores include Sephora inside JCPenney for beauty needs, Shoe Dept. Encore for footwear, Bath & Body Works for beauty products, and Carter's for children's clothing and baby products.
Are there family-friendly dining options near JCPenney Louisville?
Yes, near JCPenney you can dine at The Cheesecake Factory for desserts and American cuisine, Red Robin Gourmet Burgers and Brews for burgers, and Charleys Philly Steaks for sandwiches.
What entertainment options are available near JCPenney in Mall St. Matthews?
You can enjoy the Cinemark Mall St. Matthews and XD cinema or have fun at Dave & Buster's arcade, both located nearby for entertainment before or after your shopping trip.
How can I download the JCPenney app for shopping and coupons?
You can download the JCPenney App from the Apple App Store to access shopping coupons and place retail orders conveniently.