Brand Certified
JCPenney
4.2(1817 reviews)
Certified by JCPenney • Mar 01, 2026
Business Details
5000 Shelbyville Rd, Louisville, KY
40207, United States
Certified by JCPenney • Mar 01, 2026
(502) 897-3161
Certified by JCPenney • Mar 01, 2026
https://www.jcpenney.com/locations/ky/louisville/clothing-stores-louisville-ky-1308.html
Certified by JCPenney • Mar 01, 2026
About
Certified by JCPenney • Mar 01, 2026
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Louisville, KY location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Certified by JCPenney • Mar 01, 2026
Hours
Certified by JCPenney • Mar 01, 2026
Reviews
4.2
1,817 reviews
5 stars
966
4 stars
464
3 stars
222
2 stars
70
1 star
95
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, including rude staff, unhelpful cashiers, and issues with appointment management.
Checkout Experience
Customers frequently reported long wait times at checkout and difficulties with payment processing, particularly with gift cards.
Product Availability
Several customers noted a lack of product selection, particularly in sizes and specific items, leading to dissatisfaction.
Store Condition
While some reviews praised cleanliness and organization, others pointed out issues with pricing and overall store disarray.
Positive Shopping Experiences
Despite the negatives, many customers enjoyed the variety of products, good sales, and some positive interactions with staff.
- NLNicky LottJan 31, 20261.0Rude checkout process on Jan 31 2026! I tried to call the store and speak to a manager. Could not get in touch with anyone.
- LSLeslie SchmidtJan 13, 20261.0How to schedule an appointment when I went for my appointment they all acted as though they had no recollection of my appointment and no one offered any help and they were not willing to offer any help or to work me in or allow me to wait if you're looking for a haircut choose somewhere else.
- CKChris KurthJan 9, 20261.0Returns are not easy. Cashiers are slow
- NSNatasha SchaferDec 31, 20251.0Absolutely the worst experience I had here on 12/30/25. I went in to get some late Christmas presents for everyone. Once I got to the front to pay, non of my payments were working that I brought with me. The works gossiping among themselves and about other customers who they checked out previously. I finally asked the cashier to hold my items and I will return in about an hour. When I return she told me they put everything back. I will take my business somewhere else because obviously JcPenny didn’t want it. I will not be surprised if they go out of business because the customer service is absolutely terrible. Never again!!
- MHMichael HallDec 28, 20251.0There are always issues when we shop at this JCPenney. Today most of the merchandise was not priced. White tags everywhere. We then proceeded to check out with gift cards and the cashier could not get our gift cards to swipe properly. “Transaction error” after 15, literally 15 swipes we got the first gift card to go through. We then proceeded to use a separate gift card on another transaction and could not get the card to properly swipe. The manager Krissy (spelling) then attempted to help us with no resolve. I informed the manager that the gift card had a bar code and asked her to scam the bar code, turns out the bar code scammer don’t work. I then asked her if she could manually enter the code and that also didn’t work. We were unable to pay and had no other choice, but to return the merchandise to the shelf. I can not believe no one could figure this out. New computer systems were mentioned at some point, but why would implement new systems and not properly train your managers. Please do better. We will give it another shot at a later date.
Frequently Asked Questions About JCPenney
What are the operating hours of JCPenney in Louisville, KY?
The JCPenney store in Louisville is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday from 11:00 AM to 9:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Where is JCPenney located in Louisville?
JCPenney is located at 5000 Shelbyville Rd, inside Mall Saint Matthews, Louisville, KY 40207.
What types of products can I find at JCPenney Louisville?
You can find a wide variety of products including kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup.
Does JCPenney Louisville offer curbside pickup and free shipping?
Yes, JCPenney offers free shipping and curbside pickup options for your convenience.
Which payment methods are accepted at JCPenney Louisville?
JCPenney accepts American Express, Discover, Mastercard, Visa, and checks as payment methods.
Is JCPenney Louisville wheelchair accessible?
Yes, JCPenney has a wheelchair accessible entrance to accommodate all customers.
What are some nearby stores I can visit while shopping at JCPenney in Mall St. Matthews?
Nearby stores include Sephora inside JCPenney for beauty needs, Shoe Dept. Encore for footwear, Bath & Body Works for beauty products, and Carter's for children's clothing and baby products.
Are there family-friendly dining options near JCPenney Louisville?
Yes, near JCPenney you can dine at The Cheesecake Factory for desserts and American cuisine, Red Robin Gourmet Burgers and Brews for burgers, and Charleys Philly Steaks for sandwiches.
What entertainment options are available near JCPenney in Mall St. Matthews?
You can enjoy the Cinemark Mall St. Matthews and XD cinema or have fun at Dave & Buster's arcade, both located nearby for entertainment before or after your shopping trip.
How can I download the JCPenney app for shopping and coupons?
You can download the JCPenney App from the Apple App Store to access shopping coupons and place retail orders conveniently.
Brand Certified Facts from JCPenney
This information is certified by JCPenney and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Legal business name
- Hours of operation
- Phone number
- Official website