Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Louisville, KY location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
1,786 reviews
5 stars
977
4 stars
442
3 stars
210
2 stars
68
1 star
89
What are people saying?
AI-generated from recent customer reviews
Store Condition
Many customers reported that the store is run down, disorganized, and in need of cleaning and maintenance, particularly the bathrooms.
Customer Service
Feedback on customer service is mixed; while some employees were praised for being helpful, others were criticized for being unprofessional or unhelpful.
Product Availability
Customers noted a good selection of products and sales, but some expressed disappointment with the limited availability of certain items, especially in men's clothing.
Checkout Experience
Several reviews highlighted long checkout lines and issues with staff knowledge regarding discounts and returns.
Overall Value
While many customers appreciate the sales and reasonable prices, some feel that prices are becoming too high for the quality offered.
- CFChris FoxNov 1, 20255.0I would highly recommend j c penney if you're trying to get anything that you need, such as clothing jewelry, cologne the downside to this location.The roux leaks, there's no air conditioning in the summer.There is no heat in the winter, and it's all due to management of Jefferson mall it leaks throughout the whole entire mall. Every store has a module control on their thermostat. I believe it's called ATR 22 J c penney is good.They just need to leave the jefferson mall location.It is bad on their business because that is the dirt mall and it is dying
- TDThe DonOct 17, 20251.0Couldn’t find a dress shirt and there was no employees to help
- DGDino GithensSep 20, 20251.0Went to buy my Mom some new Tennis Shoes and the Women's Shoe Department was a complete wreck and no one there to help me. I can see why they are closing stores. JCPENNEY used to be nice. Saint Matthews store is a lot better.
- MRManuel RodríguezAug 13, 20255.0Muy bueno 👌
- KMkristie mcquearyAug 2, 20251.0Terrible! The first stylist they gave me the manager couldn't find her for 10 minutes, then whe she was found, she stared on my hair and left me sitting there, finally another lady came out and said she was taking over my cut. I didn't expect to pay $57.00 and then get home and my husband said my hair was not even. I could have saved my money and had him cut my hair, which he had to fix. My experience was horrible here, manager not professional, I will never be back.
Frequently Asked Questions About JCPenney
What products and brands does JCPenney in Louisville offer?
JCPenney in Louisville offers a wide selection of kids', men’s, and women’s apparel, footwear, jewelry, accessories, home decor, and beauty products. Exclusive brands include St. John’s Bay, Liz Claiborne, Arizona, and Okie Dokie.
What are the store hours for JCPenney at Jefferson Mall, Louisville?
The store is open Monday through Thursday from 11:00 AM to 8:00 PM, Friday from 11:00 AM to 9:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does JCPenney in Louisville offer curbside pickup or online shopping options?
Yes, JCPenney offers free shipping and curbside pickup. You can also shop online via their website or the JCPenney App.
What payment methods are accepted at JCPenney Louisville?
JCPenney accepts American Express, Check, Discover, MasterCard, and Visa payments.
Is the JCPenney store in Louisville wheelchair accessible?
Yes, the store has a wheelchair-accessible entrance and is open for in-store shopping.
What beauty services and products are available at the JCPenney Louisville location?
JCPenney Beauty offers skincare, makeup, and beauty deals. Additionally, inside JCPenney, you'll find Sephora and JCPenney Portraits by Lifetouch providing beauty and spa services.
What nearby stores can I visit for shoes while shopping at JCPenney in Jefferson Mall?
Nearby shoe stores include Shoe Dept. Encore, Underground By Journeys, JD Sports, Kids Foot Locker, and Champs Sports, offering a variety of footwear options to explore along with your JCPenney shopping.
Are there any nearby beauty salons or spas near JCPenney at Jefferson Mall?
Yes, nearby beauty salons and spas include Hollywood Nails, Regis Salon, Miracle Eyebrows, and The Relax Place for nail, hair, and massage services you can visit before or after shopping.
Where can I grab a coffee or a snack near JCPenney in Louisville?
Starbucks and Great American Cookies are nearby and perfect for grabbing a coffee or a sweet treat during your visit to Jefferson Mall.
How can I contact JCPenney Louisville for customer service?
You can reach JCPenney Louisville at +1 502-968-3381 or use the toll-free number +1 800-322-1189 for assistance.