Brand Certified
JCPenney
4.2(1802 reviews)
Certified by JCPenney • Mar 01, 2026
Business Details
4803 Outer Loop Rd, Louisville, KY
40219, United States
Certified by JCPenney • Mar 01, 2026
(502) 968-3381
Certified by JCPenney • Mar 01, 2026
https://www.jcpenney.com/locations/ky/louisville/clothing-stores-louisville-ky-1704.html
Certified by JCPenney • Mar 01, 2026
About
Certified by JCPenney • Mar 01, 2026
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Louisville, KY location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Certified by JCPenney • Mar 01, 2026
Hours
Certified by JCPenney • Mar 01, 2026
Reviews
4.2
1,802 reviews
5 stars
988
4 stars
446
3 stars
209
2 stars
69
1 star
90
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some employees are praised for being helpful, while others are criticized for being inattentive or rude.
Store Condition
Many customers reported that the store and bathrooms are in poor condition, with cleanliness and maintenance issues noted frequently.
Product Selection
Customers appreciate the variety of products available, particularly in women's clothing, but express disappointment in the limited selection for men's and big & tall clothing.
Pricing
While some customers find good deals and sales, others feel that prices are too high for the quality and selection offered.
- DHDADS Mechanical HVACFeb 12, 20265.0Nice pricing on the Bling. Staff nice as well.
- ASAntonia StoutamireJan 3, 20265.0Brenda in Cosmetics at Jefferson Mall is thee best!
- MSMatthew StumpDec 28, 20255.0I've been shopping at Penny's since the 80s. Always clean with great prices. Love that they have Big & Tall clothing for men.
- LLlarlita lipscombDec 23, 20252.0I had an unfortunate experience at the JCPenney jewelry department. After waiting in line, I was eager to receive assistance from a staff member who was very personable and attentive to another customer’s needs. However, when I was finally helped, I was attended to by someone who seemed rushed and lacked a pleasant demeanor. This left me feeling undervalued and my questions unaddressed. It was disappointing, especially given the high level of service I had observed earlier.
- MKMichelle KieferDec 22, 20251.0They sold me a necklace that was broken then wouldn't exchange it because I didn't have my receipt, even though the cashier remembered selling it to me.
Frequently Asked Questions About JCPenney
What products and brands does JCPenney in Louisville offer?
JCPenney in Louisville offers a wide selection of kids', men’s, and women’s apparel, footwear, jewelry, accessories, home decor, and beauty products. Exclusive brands include St. John’s Bay, Liz Claiborne, Arizona, and Okie Dokie.
What are the store hours for JCPenney at Jefferson Mall, Louisville?
The store is open Monday through Thursday from 11:00 AM to 8:00 PM, Friday from 11:00 AM to 9:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does JCPenney in Louisville offer curbside pickup or online shopping options?
Yes, JCPenney offers free shipping and curbside pickup. You can also shop online via their website or the JCPenney App.
What payment methods are accepted at JCPenney Louisville?
JCPenney accepts American Express, Check, Discover, MasterCard, and Visa payments.
Is the JCPenney store in Louisville wheelchair accessible?
Yes, the store has a wheelchair-accessible entrance and is open for in-store shopping.
What beauty services and products are available at the JCPenney Louisville location?
JCPenney Beauty offers skincare, makeup, and beauty deals. Additionally, inside JCPenney, you'll find Sephora and JCPenney Portraits by Lifetouch providing beauty and spa services.
What nearby stores can I visit for shoes while shopping at JCPenney in Jefferson Mall?
Nearby shoe stores include Shoe Dept. Encore, Underground By Journeys, JD Sports, Kids Foot Locker, and Champs Sports, offering a variety of footwear options to explore along with your JCPenney shopping.
Are there any nearby beauty salons or spas near JCPenney at Jefferson Mall?
Yes, nearby beauty salons and spas include Hollywood Nails, Regis Salon, Miracle Eyebrows, and The Relax Place for nail, hair, and massage services you can visit before or after shopping.
Where can I grab a coffee or a snack near JCPenney in Louisville?
Starbucks and Great American Cookies are nearby and perfect for grabbing a coffee or a sweet treat during your visit to Jefferson Mall.
How can I contact JCPenney Louisville for customer service?
You can reach JCPenney Louisville at +1 502-968-3381 or use the toll-free number +1 800-322-1189 for assistance.
Brand Certified Facts from JCPenney
This information is certified by JCPenney and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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