Davis Jewelers

Reviews

• MG

  Mark Gannon

  6 days ago
  5.0
  Davis Jewelers has exceptional customer service and a great selection of watches. I went to buy a limited edition watch on their website, but a separate company that handles the shipping order had some issues processing it. Beth (manager) from Davis Jewelers called me and she figured out a solution for me right away. They included free express shipping with my watch and the packaging was very neat and professional. John from their e-com department made sure everything was in order to prevent any issues from happening again. Tyler from sales was also very knowledgeable about the watch and answered my questions with ease. Thank you to the entire team for helping me out. I highly recommend this business for anything jewelry related.
• JD

  Jennifer Dempsie

  Nov 8, 2025
  5.0
  I can't begin to explain how exciting it was to work with Davis Jewelers. Ashley carefully listened to me as she designed a new setting from my original wedding set. She kept me updated at each step of the process and celebrated with me as we placed the new ring on my finger. Always treated with kindness and quickness to help by a staff who clearly enjoys working in this store. Thank you Ashley and team!
• RW

  Ryan White

  Nov 7, 2025
  5.0
  My go to in Louisville. Always an excellent experience at Davis, whether working with Chris to design a custom pendant, or most recently working with Tyler on a new watch purchase, the transaction is always professional and comfortable.
• GV

  Gracie Vanover

  Nov 3, 2025
  1.0
  I want to start by saying that our first experience here was wonderful — Ashley and Corey helped my now-husband pick out my engagement ring and were fantastic. Unfortunately, our experience with our wedding bands was completely different. This time we worked with Matthew. When we picked up our rings about two weeks before the wedding, my husband’s band didn’t fit quite right. Instead of being understanding, Matthew was cold and made a side comment that came across as rude. I tried to brush it off at first, but after everything that followed, I don’t feel the same. Matthew said the ring could be resized and ready the week before the wedding, but I didn’t hear from him for a week — until I received a text asking me to call. When I did, he seemed panicked and unsure of how to communicate what had happened with the ring. During that call, Matthew explained that suddenly they couldn’t resize the ring in-house because of the engraving. He said they wanted to mail the ring out to the designer in Canada that same morning to have it resized, but warned it might not make it back in time for the wedding. I told him very clearly that if there was any chance it wouldn’t be ready, to not send it out and that I’d just use a temporary sizer instead. He seemed to understand. However, when I called the following Tuesday — just days before the wedding — to check on the ring, I was told it was in Canada. When I asked why it had been mailed out despite my request, three different people gave me three different answers, and no one seemed to know exactly what had happened. By the third phone call, Ashley Davis stepped in to handle things. Since the real ring wouldn’t be back in time for our wedding — now just days away — the designer sent a dummy ring for photos. My parents, who live closer than we do since I’m in graduate school, went to pick it up. When they arrived, Matthew acted aloof and acted like he wasn’t directly involved with the situation. When my dad pointed out that Matthew was the person who had been handling the order, Matthew became rude to him. After that, I was never able to reach Matthew again — every time I called, I was told he wasn’t in. Eventually, Davis Jewelers stopped updating me on the ring’s status and began calling my husband instead, even though I had been the one managing the situation from the start. Even after all of this, I needed my wedding band resized. When I mentioned that my engagement ring would also need resizing, the staff member handling it made an offhand comment about “limiting the number of times rings can be resized.” When my mom and I gave her a questioning look, she immediately backpedaled. I’m extremely disappointed. Three years ago, my husband left a glowing review after a wonderful experience here. This time, however, the process was marked by cold behavior from employees, poor communication, and mismanagement of our rings right before our wedding. It’s disheartening that what should have been an exciting and joyful experience turned into so much unnecessary stress.
• BB

  Brian Booth

  Oct 30, 2025
  5.0
  Liz was so helpful and I appreciate her time and effort to help my wife pick out the perfect gift for our anniversary! Davis Jewelers has always and will continue to be our go to jewelry store.

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