Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Lexington, KY location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
1,162 reviews
5 stars
590
4 stars
284
3 stars
144
2 stars
57
1 star
87
What are people saying?
AI-generated from recent customer reviews
Store Condition
Many customers reported the store being messy and disorganized, with clothes on the floor and a lack of cleanliness.
Customer Service
Numerous reviews highlighted poor customer service, including long wait times at checkout and difficulty finding assistance.
Product Availability
Customers expressed disappointment with limited stock and disorganization, making it hard to find items, especially during sales.
Sales and Deals
Despite the issues, some customers appreciated the sales and variety of products available, particularly for big and tall sizes.
- RARobert Allen2 days ago1.0Yet another terrible customer service experience at JC Penny. They have sale signs for heated blankets up. They are separated into different areas by type. The sales signs have the price for all of the sizes of the same type of blanket. When checking out they were not ringing up the correct sale price. I took pictures and came back down to checkout again. This time the manager was helping me. She said she couldn’t just do a mark down. I said okay, follow me upstairs and I’ll show. Upon showing her 3 different signs for the 3 different types of blankets and prices she proceeeded to try to argue with me that the blanket I chose went with a different sign in a different area. The sign she tried claiming went with that blanket had a a name and sku number that matched the other blanket, the one that was next to that sign! Literally two different blankets with 2 different names and prices and she’s looking at me telling me the luxury blanket is the waffle Sherpa blanket. There is a sign for the waffle blankets next to all of the waffle blankets. There is a sign for the luxary blankets next to those blankets. There is a sign next to the cheaper option as well, just a plush heated blanket where all of those types of blankets are. I don’t understand the lack of understanding when it’s printed right in front of your eyes. There’s an entire section of blankets next to the sign for it. The manager was not able to show me a sign that matched what she was saying. Not have I ever worked for, shopped at, or heard of a retailer who refused to honor their own in store signs. Quite despicable.
- JMJessica Maggard6 days ago1.0The weight line to check out is crazy long and their is never anyone to help you
- ASA StamperDec 28, 20254.0Had a great sale going on with Christmas stuff but almost everything was gone. Came in for a return which was super easy though they are on the top floor in the very back
- NLNancy LeagueNov 28, 20251.0Really dropped the ball for checking out on a black Friday...
- 1819 86Nov 6, 20251.0HORRIBLE!! Everything was a mess, disorganized piles and piles of clothes everywhere… shoes laying around on the floor, trash, only one employee in the entire store… terrible experience! I wanted to ask for the price of an item, was told by the one and only cashier to wait in line behind people making purchases… The line was extremely long and the cashier was super slow… I just put my items back and left. So disappointed!
Frequently Asked Questions About JCPenney
What types of products does the JCPenney store in Lexington, KY offer?
The JCPenney store offers a wide variety of products including kids’, men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, beauty products, and more with brands like Liz Claiborne, Okie Dokie, and St. John s Bay.
What are the store hours for JCPenney at Fayette Mall in Lexington, KY?
JCPenney is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does JCPenney Lexington offer curbside pickup and free shipping options?
Yes, JCPenney Lexington offers free shipping and curbside pickup services for customer convenience.
What payment methods are accepted at JCPenney Fayette Mall location?
JCPenney accepts American Express, Check, Discover, Mastercard, and Visa for payment.
Is the JCPenney store in Lexington accessible for individuals with disabilities?
Yes, the store has a wheelchair accessible entrance and public restrooms available for use.
Can customers shop JCPenney's exclusive brands at the Lexington location?
Yes, customers can shop exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie at the Lexington JCPenney store.
What beauty and skincare options are available near JCPenney in Fayette Mall?
Sephora, located inside JCPenney, offers beauty and skincare products and is a convenient spot for customers interested in makeup and beauty deals.
Are there dining options near JCPenney in Fayette Mall for shoppers?
Yes, nearby dining options include Sarku Japan for Japanese cuisine, Great American Cookies for desserts, Sbarro for pizza, Starbucks for coffee, and The Sweet Stop for ice cream and smoothies.
What entertainment options are available near JCPenney in Fayette Mall?
Customers can enjoy entertainment at Cinemark Fayette Mall and XD, a cinema located nearby for watching movies before or after shopping.
How can the nearby stores at Fayette Mall complement a shopping trip to JCPenney?
Shoppers can visit various nearby stores such as Kentucky Korner for sportswear, Coach for fashion accessories, Michael Kors for designer apparel, and Princess Jewelers for jewelry, enhancing their overall shopping experience.