Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Lexington, KY location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
1,156 reviews
5 stars
588
4 stars
283
3 stars
144
2 stars
57
1 star
84
What are people saying?
AI-generated from recent customer reviews
Store Condition
Many customers reported the store being messy, disorganized, and in need of cleaning, with clothes on the floor and a generally outdated appearance.
Customer Service
Numerous reviews highlighted poor customer service, including long wait times at checkout, lack of staff assistance, and unhelpful employees.
Product Availability
Customers expressed frustration over limited stock and discrepancies between online listings and in-store availability, particularly in the men's and toy sections.
Sales and Deals
Despite the issues, some customers appreciated the sales and deals available, noting that they could find good quality items at reasonable prices.
Store Atmosphere
The store's temperature was frequently mentioned as uncomfortable, contributing to a negative shopping experience.
- 1819 86Nov 6, 20251.0HORRIBLE!! Everything was a mess, disorganized piles and piles of clothes everywhere… shoes laying around on the floor, trash, only one employee in the entire store… terrible experience! I wanted to ask for the price of an item, was told by the one and only cashier to wait in line behind people making purchases… The line was extremely long and the cashier was super slow… I just put my items back and left. So disappointed!
- DGDonald GriffithAug 29, 20255.0Fine establishment
- PBPaula brightAug 24, 20255.0I enjoyed the store,didn't shop,just made a pymt.
- SWSandy Van WagnerAug 4, 20254.0Nice store. Very clean. Nice variety. Found what I was looking for. Very few employees on the floor. Sadly that is the sign of the times.
- KSKlaetta SchneiderJul 31, 20255.0I absolutely LOVE the Lexington, Ky. JCPenney. JCPenney leads overall for best sales and deals to help consumers stay afloat. I especially love the Liz Claiborne merchandise as it holds up so well after repeated washing. The employees are always so nice. Ordering online gets your merchandise shipped out right away! If there was one thing I would recommend it would be to have some additional help in the store especially in the shoe department. Thank you JCPenney !!
Frequently Asked Questions About JCPenney
What types of products does the JCPenney store in Lexington, KY offer?
The JCPenney store offers a wide variety of products including kids’, men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, beauty products, and more with brands like Liz Claiborne, Okie Dokie, and St. John s Bay.
What are the store hours for JCPenney at Fayette Mall in Lexington, KY?
JCPenney is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does JCPenney Lexington offer curbside pickup and free shipping options?
Yes, JCPenney Lexington offers free shipping and curbside pickup services for customer convenience.
What payment methods are accepted at JCPenney Fayette Mall location?
JCPenney accepts American Express, Check, Discover, Mastercard, and Visa for payment.
Is the JCPenney store in Lexington accessible for individuals with disabilities?
Yes, the store has a wheelchair accessible entrance and public restrooms available for use.
Can customers shop JCPenney's exclusive brands at the Lexington location?
Yes, customers can shop exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie at the Lexington JCPenney store.
What beauty and skincare options are available near JCPenney in Fayette Mall?
Sephora, located inside JCPenney, offers beauty and skincare products and is a convenient spot for customers interested in makeup and beauty deals.
Are there dining options near JCPenney in Fayette Mall for shoppers?
Yes, nearby dining options include Sarku Japan for Japanese cuisine, Great American Cookies for desserts, Sbarro for pizza, Starbucks for coffee, and The Sweet Stop for ice cream and smoothies.
What entertainment options are available near JCPenney in Fayette Mall?
Customers can enjoy entertainment at Cinemark Fayette Mall and XD, a cinema located nearby for watching movies before or after shopping.
How can the nearby stores at Fayette Mall complement a shopping trip to JCPenney?
Shoppers can visit various nearby stores such as Kentucky Korner for sportswear, Coach for fashion accessories, Michael Kors for designer apparel, and Princess Jewelers for jewelry, enhancing their overall shopping experience.