JCPenney

4.1
639 reviews

About

Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Bowling Green, KY location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • Curbside pickupAvailable

Location

JCPenney
2625 Scottsville Rd, Bowling Green, KY
42104, United States

Hours

Reviews

4.1
639 reviews
5 stars
325
4 stars
153
3 stars
93
2 stars
37
1 star
31

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on staff behavior; some employees are praised for helpfulness while others are criticized for rudeness and lack of engagement.

Store Conditions

Frequent complaints about the store being too hot and uncomfortable, with some mentioning cleanliness issues, particularly in the bathrooms.

Product Selection

Customers noted a lack of variety and poor selection in certain categories, particularly for younger women's clothing and trendy items.

Pricing and Deals

Many customers appreciate the sales and discounts available, although some feel prices are generally high.
  • CW
    Carol Waddell
    6 days ago
    5.0
    I love the brands and sales in JC Penney. There is a good variety of women's clothing. I will be back!
  • MN
    Mark A Noyes
    Dec 20, 2025
    3.0
    This location has, in my opinion, sub-par employees. I have yet to find an employee that will go above and beyond for a customer. Considering the "higher than they should be" prices, you'd think they could invest in better air conditioning. I'm NOT anti-JCPenney! Only this location ...
  • AM
    Andrue Mealer
    Dec 6, 2025
    1.0
    Was in there about a week ago just looking at different jeans I was gonna buy. I was gonna get a size 46x32 pair of jeans that caught my eye considering I weigh 292lbs and one of the ladies at the front made a comment saying “you sure you want these? These might not fit your style” and she started laughing at me like she was crazy after I walked outta the store, won’t be coming here for a while until they personally apologize to me, whoever that young lady was that pulled off that stunt, I hope she gets fired so I can come back and actually shop for a pair of jeans I really need. Poor excuse for their pettiness.
  • SA
    Stephanie Akin
    Dec 5, 2025
    5.0
    Leaving a review of the beauty department. Shopped on Black Friday and all of the staff was friendly and nice, Laura helped me find some pretty eyeshadow and some moisturizer. The store was clean and it was easy to find the items you needed, I will definitely be back for shopping in the future
  • JK
    Jody Kary
    Aug 21, 2025
    5.0
    I was able to find shorts in size 2 for a great sale price. Finding small sizes can be difficult, thanks for stocking them. Also found nice shirts for my husband.

Frequently Asked Questions About JCPenney

What types of products does JCPenney Bowling Green offer?

JCPenney Bowling Green offers a wide selection including kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products.

Where is JCPenney Bowling Green located?

JCPenney is located at 2625 Scottsville Rd, Ste 40, Bowling Green, KY 42104 inside Greenwood Mall.