Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Wichita, KS location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
1,934 reviews
5 stars
967
4 stars
509
3 stars
280
2 stars
84
1 star
94
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some employees received high praise for their helpfulness, while others were reported as rude or dismissive.
Product Availability
Customers expressed frustration over the lack of specific items and inconsistent stock levels, particularly in clothing and jewelry.
Store Organization
Several reviews noted disorganization in the store, with messy displays and difficulty finding assistance.
Sales and Discounts
Many customers appreciated the great sales and discounts available, contributing to positive shopping experiences.
Overall Experience
While some customers enjoyed their visits and found good deals, others reported significant issues that affected their overall satisfaction.
- MCMichelle Calhoun2 days ago3.0Lost my online order.
- DLDaniel LarssonDec 25, 20255.0I don't know what it is about this mall, but it seems every brand store they have is the peak version of that store. Literally got all my Xmas presents at JC. penney. I still can't believe it.
- DBDonna BarnesDec 16, 20253.0Did not have what I was looking for.
- MDMaria G. B. DominguezDec 7, 20251.0Very rude/dismissive and slow service; I waited in line for a good while, only buying 3 items, 3 shirts. Ms. Sophia at the register was checking someone out, their transaction has been going since I had been shopping not to far away. I figured oh they might be wrapping up, had been a minute. Went to check out so i can go but no. I guess too busy talking to get them checked out but who am I to judge. Im ready to go so i stood there and waited not a single "Hello" or "I'll be right with you" just nothing. Ok understandable still Finnishing with the person there. When they finally finished up she turned gave me a look and said I'll help you now; i set my things down, (customer before me steped way by one step) she the grabbed my things she kept talking to the person she had been with before and then just let me know the price. Second time buying here and i hated my experience completely both times, mix up the first time with an order pick up, (accident) but this one just got to me as it looked deliberate.
- DBDavid BNov 28, 20251.0The busiest shopping day of the year and they only have 2 checkout lines! Are you serious?!? No wonder more and more people are shopping online. Customer service is dead!
Frequently Asked Questions About JCPenney
What products and brands does JCPenney in Wichita offer?
JCPenney in Wichita offers a wide selection of kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products. Exclusive brands include St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie.
What are the store hours for JCPenney at Towne East Square in Wichita?
The store is open Monday through Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does JCPenney in Wichita offer curbside pickup and free shipping?
Yes, JCPenney offers both free shipping and curbside pickup options at the Wichita location.
What payment options are accepted at JCPenney?
JCPenney accepts American Express, Check, Discover, MasterCard, and Visa. They do not require cash only and accept debit cards as well.
Is JCPenney accessible for customers with disabilities?
Yes, the store has a wheelchair-accessible entrance and has public restrooms available.
Can customers find beauty products and services at JCPenney in Wichita?
Yes, the store features JCPenney Beauty for skincare, makeup, and beauty deals, including a Sephora inside JCPenney and The Salon with JCPenney Towne East for hair and beauty services.
What nearby clothing stores could visitors check out along with JCPenney?
Nearby clothing stores include Maurices for women's clothing, Justice for children's clothing, Space Station offering shoes and apparel, and The Children's Place for kids' apparel.
Are there any nearby dining options around JCPenney in Towne East Square?
Yes, visitors can enjoy meals at nearby restaurants such as Noodles & Company, offering noodles and salads.
Where can customers get tailoring and alteration services close to JCPenney?
Customers can visit Lexi Same Day Alterations nearby for tailoring services and Legends Barber for barber and cosmetology services.
How can visitors use nearby transit or landmarks to find JCPenney at Towne East Square?
Towne East Square is a prominent shopping mall in Wichita where JCPenney is located, near stores like Best Buy Mobile and Coach, making it easy for visitors to navigate and find the department store.