JCPenney

Reviews

• CH

  Chloie Hudnall

  Nov 10, 2025
  1.0
  All of the jewelry counter associates besides one are HORRIBLE. I said A curse word not aimed at her. I SAID send the one off and I would come back for my other one and just exchange it because their jewelry is a joke. She tried to tell me I couldn’t even though it was just purchased two days ago. Then used the excuse because I didn’t Have the receipt but I really do. If Melanie comes just walk away
• SM

  S M (Mamabear)

  Nov 6, 2025
  4.0
  Terrible service. Walked thru whole store hollering hello because I couldn’t find anyone and no one answered. So then I called the phone number, no answer. Very disappointed! Don’t even deserve one star! Update: while I was in the moment of disappointment unable to find someone, I gave a one star review initially. However, a very kind woman, Lesta, apologized for the inconvenience, and took excellent care of me the rest of the shopping experience. Thank you Lesta for hearing my concern and being so helpful!
• JK

  Jackson Kleyn

  Jun 28, 2021
  1.0
  Didn't have what I needed to finish my window project, couldn't find at another of their stores, COULDN'T GET INTO THE SYSTEM SHE NEEDED & couldn't order what I needed to finish my project. After having a jc Penny's card for more than 45 years, this was 'REALLY' A ( LOW ) feeling about going back there, 'INCLUDING' THE ATTITUDE OF THE FEMALE EMPLOYEE at JCPenney's in Joplin mo. In the curtain/ men's clothing department. I would have FIRED her in 1 second if she was working under my authorization..wanted a paycheck but 'DIDN'T ! WANT TO EARN IT.
• LC

  Lisa Clawson

  Jun 9, 2018
  5.0
  Great selection.