Windsor

Reviews

• TJ

  taylor j

  6 days ago
  1.0
  The cashiers here are super rude and lazy. I wanted to return an online order, I was within the return window and she said she couldn’t do it and gave me customer service's number to call, even tho there were no other people waiting to check out and she could’ve easily made the call for me, which after having to ask her, she finally did call and I was able to get a refund within two minutes whereas it would’ve taken me forever to get ahold of customer service. Hire people that actually want to do what you are paying them for (helping customers).
• JM

  Jill Murphy

  Dec 30, 2025
  1.0
  Unprofessional and Accusatory Manager at Oak Park Mall Windsor On my daughter’s birthday, December 28, 2025, we went to the Windsor store in Oak Park Mall, Overland Park, KS, to return an unworn dress she bought online for a February 2026 event. The store manager, Christy (who initially refused to give her name and said “Manager” was her first name), immediately accused my daughter of wearing the dress and removing the tag. When my daughter explained that the cashier had checked the dress and the tag was intact, Christy claimed Windsor tags differently, implied my daughter had retagged it incorrectly, and even sniffed the dress without explaining why. Her condescending and hostile tone drew attention from other customers and made my daughter feel humiliated. Christy eventually accepted the return “this one time,” framing it as a personal favor. She also refused to provide corporate contact information and walked away while I attempted to document it. My husband, a retired police captain, noted that he has never treated anyone he arrested with such suspicion or disrespect. Friends have shared similar experiences with this manager. Because of this experience, our family will no longer shop at Windsor or order online. Other customers should be aware of the unprofessional behavior at this location. Photo of Manager "Christy" included.
• DM

  Daniela Menjivar

  Sep 12, 2025
  1.0
  Went in for a return and was asked for my email to look up the top and they scanned it and found it but was told even though they could see it on their end if I didn’t have my receipt they would not do my return. Had me look my receipt up through my email and I was never sent a receipt for that purchase so now i’m stuck with something I won’t use. Waste of $30, of my time, and of giving them my email. The lady “training” was horribly mannered and very hostile, completely cutting me off, and repeating "Let me say it again, you need your receipt to make a return or exchange" after telling her multiple times I was looking for it. I would’ve not left a review had they been a little kinder and respectful. Horrible service. Please hire employees with better customer service skills.
• CB

  Carrie Barnett

  May 8, 2021
  1.0
  Clearly we let the sales associate know that my daughter’s dress was needed by 5/7 for prom the next day. Asked for expedited shipping. Apparently the associate didn’t put expedited. The dress didn’t show up in time, so today is the day of prom. We had to go to the Fed Ex Facility last minute. Luckily Fed Ex operations manager and team were amazing and took the time to find the dress package. Barely got it in time, due to Windsor’s mistake. Frustrating and stressful, but glad she got the dress finally.

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