Business Details
About
Fireplace StoreFireplace ContractorGrill StoreGeneral Contractor
APPOINTMENT ONLY. Call to schedule. Midwest Fireplace offers indoor fireplace products, outdoor fireplace products, grill products, specialty fireplace products, and fireplace services and repairs to Kansas City, KS and surrounding areas.
Location
Hours
Reviews
4.6
267 reviews
5 stars
227
4 stars
8
3 stars
9
2 stars
8
1 star
15
What are people saying?
AI-generated from recent customer reviews
Customer Service
Most customers praised the friendly, professional, and knowledgeable staff, highlighting their thoroughness and willingness to explain services.
Quality of Work
Technicians consistently delivered high-quality service, with many reviews noting that fireplaces were restored to like-new condition after servicing.
Communication
Customers appreciated the clear communication throughout the service process, including timely updates and explanations of work performed.
Sales Experience
While many had positive experiences with sales staff, there were some complaints about poor service and communication from certain sales representatives.
Timeliness
Technicians were frequently noted for being punctual and efficient, completing jobs in a timely manner.
- JDJean Davis4 days ago5.0Just a great experience, thorough and knowledgable technician, in our address book as a go-to. We highly recommend them.
- KCKelli CoxNov 10, 20255.0Jacob was very nice and did a great job. I appreciated that he kept the area clean. Also, it worked out great that he was able to come earlier.
- SWSabrina WalkerOct 29, 20255.0Friendly and caring staff. Top quality work.
- PBPeter Susanne BugjoOct 29, 20255.0Had their fireplace technician, Kameron, here yesterday. Excellent Service Rep ! I work at a gas company in a previous life (retired). I can tell you that he did a very thorough job, and knew what he was doing. Bonus: He was very polite and explained everything. I now know my gas fireplace is much cleaner, and most important safer! Thank you! Peter B.
- RWROBERT WHEELEROct 22, 20255.0Jacob was great. On time, quality work, fair price, no surprises
Frequently Asked Questions About Midwest Fireplace
How do I know the fireplace I picked will work inside my home?
We have experts with decades of knowledge and experience that can help with all your fireplace questions including if the model you want will work in the space you have. We encourage all our customers to visit our showroom to see the fireplace in person too to ensure it’s the one you want.
What’s the difference between a fireplace and a fireplace insert?
The main difference is that a fireplace insert can be placed inside your existing wood-burning fireplace. This will make your fireplace operate more efficiently. Midwest Fireplace has inserts that are wood-burning and gas-burning to choose from.
Do you offer brick or masonry repairs for fireplaces and chimneys?
Unfortunately, no. We specialize in factory-built fireplace repair, installation and service.
Can you service my fireplace even if I didn’t purchase it from you?
If your fireplace is a brand we offer, our experts are trained to handle all repairs and routine maintenance.
Do you have a showroom?
Yes! You can visit us at 1351 W Old Highway 56, Olathe, KS 66061 to browse our massive selection of fireplaces, firepits, and grills.
What are your hours?
We are open from Monday - Friday from 8AM - 5PM, Saturday 9AM - 2PM, Closed on Sunday. Please schedule an appointment before stopping in.
What fireplace brands do you carry?
We carry fireplaces from DaVinci, Kozy Heat, Fire Xtrordinair, Lopi, Napoleon, Modern Flames, Mason-Lite, Earthcore, and more.
If I find a fireplace online through one of your manufacturers, how should I purchase it?
Share the details with us, and we'll handle the purchase and professional installation. If the fireplace is not from one of our partner brands, we'll recommend a suitable alternative that aligns with your preferences.
What types of grills do you offer?
We offer a wide range of premium electric grill options, as well as built-in and freestanding models from top brands. Our knowledgeable staff can help you choose the ideal grill based on your cooking needs and preferences.
Do you provide grill accessories and outdoor kitchen components?
Absolutely! In addition to our grills, we offer a comprehensive selection of accessories, such as storage drawers, side burners, wine fridges, and more, to create a functional and enjoyable outdoor kitchen space.
What kind of support do you provide after purchasing a grill?
At Midwest Fireplace, we pride ourselves on our exceptional customer service. Our team can assist you with grill maintenance and repairs and answer any questions, ensuring a seamless and enjoyable outdoor cooking experience for years.
How can I be sure the fireplace I choose will fit and work in my home?
Our experts with decades of experience can help determine if the fireplace model you want suits your space. We also recommend visiting our showroom to see it in person.
What is the difference between a fireplace and a fireplace insert?
A fireplace insert fits inside your existing wood-burning fireplace to improve efficiency. We offer wood-burning and gas-burning inserts.
Does Midwest Fireplace offer brick or masonry repairs?
No, we specialize in factory-built fireplace repair, installation, and service, but not brick or masonry repairs.
Can you service a fireplace I didn’t purchase from Midwest Fireplace?
If your fireplace is from a brand we carry, our trained experts can provide repairs and routine maintenance.
Where is Midwest Fireplace's showroom located?
Our showroom is at 1351 W Old Highway 56, Olathe, KS 66061, where you can browse fireplaces, firepits, and grills.
What are Midwest Fireplace’s hours of operation?
We are open Monday to Friday from 8AM to 5PM, Saturday from 9AM to 2PM, and closed on Sundays. Please schedule an appointment before visiting.
Which fireplace brands does Midwest Fireplace carry?
We carry brands like DaVinci, Kozy Heat, Fireplace Xtrordinair, Lopi, Napoleon, Modern Flames, and more.
How do I purchase a fireplace I find online from a manufacturer?
Share the details with us, and we will handle the purchase and professional installation. If it’s not a partner brand, we will recommend suitable alternatives.
What types of grills and outdoor kitchen components does Midwest Fireplace offer?
We offer premium electric grills plus built-in and freestanding models, along with accessories like storage drawers, side burners, and wine fridges.
What nearby restaurants could I visit when shopping at Midwest Fireplace in Olathe?
Near our showroom, you can enjoy dining at Mexican restaurants like El Panzote and El Rincon Jarocho, or barbecue at Johnny's BBQ Olathe, making your visit more enjoyable.
Are there any nearby businesses that provide automotive or roadside services close to Midwest Fireplace?
Yes, Lucas Towing offers towing and emergency roadside services nearby, and there are automotive parts stores like Rod End Supply.
What nearby shopping options are available around Midwest Fireplace?
You can visit A Place in Time Antiques & Flea Market for antiques and thrifting, and furniture stores like Finally Found It and Rio Granite for home needs.