Customers consistently praised the professionalism, efficiency, and thoroughness of the technicians, particularly Jacob and Kameron, who provided excellent service and communication.
Customer Experience
Many reviews highlighted positive interactions with staff, noting their friendliness and helpfulness, although there were some complaints about sales staff behavior.
Technical Expertise
Technicians demonstrated strong knowledge and problem-solving skills, effectively diagnosing and repairing issues with fireplaces, leading to high customer satisfaction.
Installation and Maintenance
Customers appreciated the quality of installation and maintenance services, often noting that their fireplaces looked and functioned like new after service.
Communication
Overall, customers reported good communication throughout the service process, although there were isolated incidents of poor customer service in sales.
MN
Mike Nelson
Feb 18, 2026
5.0
I would recommend Midwest to anyone. Worth having them come house and explaining everything. I was the head engineering teacher at Blue Valley CAPs. These guys know their stuff!
Mike Nelson
JL
Jeff Luoma
Feb 18, 2026
5.0
Sent by Minnis Building & Design, Shelby and Scott are amazing to work with great selection of fireplaces
RC
Renee Causey
Feb 16, 2026
5.0
Jacob did a great job of cleaning our three gas fireplaces. He explained what he was doing and introduced us to some new features 👍 Would definitely recommend..
KB
Kurt Batten
Feb 10, 2026
5.0
We had annual maintenance on our fireplaces and they did an excellent job. Kameron was very thorough, careful, and professional. I will definitely use Midwest Fireplace again!
VD
Vern Deters
Jan 8, 2026
5.0
Tech was very efficient, told me exactly what I needed & why & showed me bad part. Even pulled out small wasp nest as he was cleaning. Satisfied customer
Frequently Asked Questions About Midwest Fireplace
If I find a fireplace online through one of your manufacturers, how should I purchase it?
We recommend sharing the details of the fireplace with our team. We'll manage the purchase process and provide professional installation services. This approach ensures a smooth experience when upgrading your gas fireplace. If the fireplace isn't from one of our partner brands, we'll suggest a comparable option that meets your requirements.
How do I know the fireplace I picked will work inside my home?
When you're planning to upgrade your gas fireplace with Midwest Fireplace, our experienced team will evaluate your space and provide guidance on the most suitable fireplace model and placement. We also invite you to visit our showroom to see the fireplace in person. It's worth noting that, according to This Old House, a properly maintained fireplace can have a lifespan exceeding 100 years.
What's the difference between a fireplace and a fireplace insert?
A fireplace insert is specifically designed to be installed within an existing wood-burning fireplace, improving its efficiency. At Midwest Fireplace, we offer both wood-burning and gas-burning inserts to enhance your existing fireplace. Our services also include gas fireplace repairs in Overland Park, KS and neighboring areas.
What types of grills do you offer?
Our services extend beyond gas fireplace repairs in Overland Park, KS. We provide a diverse range of high-quality electric grill options, including both built-in and freestanding models from leading brands. Our knowledgeable staff is available to assist you in selecting the ideal grill based on your specific cooking needs and preferences.
Do you provide grill accessories and outdoor kitchen components?
Indeed, we do. In addition to our grill selection, we offer a comprehensive range of accessories such as storage drawers, side burners, and wine refrigerators, among others. These components are designed to help you create a functional and enjoyable outdoor kitchen space. Whether you're looking to upgrade a gas fireplace or enhance your outdoor cooking area, our team is here to assist you.
What kind of support do you provide after purchasing a grill?
At Midwest Fireplace, we prioritize exceptional customer service. Similar to our gas fireplace repair services in Overland Park, KS, our team is available to assist with grill maintenance, repairs, and to address any questions you may have. Our goal is to ensure you have a seamless and enjoyable outdoor cooking experience for years to come.
Do you offer brick or masonry repairs for fireplaces and chimneys?
We apologize, but we do not provide brick or masonry repair services. Our company specializes in the repair, installation, and servicing of factory-built fireplaces.
Can you service my fireplace even if I didn't purchase it from you?
If your fireplace is a brand that we carry, our expert technicians are fully equipped to handle all necessary repairs and routine maintenance services.
Do you have a showroom?
Yes, we do have a showroom. You're welcome to visit our 5,000 square-foot facility located at 1351 W Old Highway 56, Olathe, KS. 66061. Here, you can explore our extensive selection of fireplaces, fire pits, and grills.
What are your hours?
Our business operates Monday through Friday from 8AM to 5PM, and on Saturday from 9AM to 2PM. We are closed on Sundays. To ensure the best service, we recommend scheduling an appointment before visiting our showroom.
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Certified February 22, 2026Yext Knowledge Graph
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