I went to the location at the Legends in search of jeans for my daughter. I walked in and saw two employees talking to each other and another person, while folding jeans (not sure if the other person was an employee). Neither employee greeted me or asked if I needed assistance, so I searched for the item on my own. I know they saw me walking the door because they looked at me and continued folding jeans and engaging in their conversation. At no point during my five minutes in the store was I acknowledged by them. Keep in mind, I had to pass the employees twice in order to look for sizes...still no acknowledgement.
I ended up placing an order online and going to the store at Oak Park Mall to pick up what I needed. I refuse to spend my money in a store where an employee can’t take two seconds to say hello or ask if I need assistance. Very disappointed in the customer service.
MM
Makayla
Sep 27, 2025
1.0
Went in yesterday on a Thursday so they weren't very busy. I specifically wanted to go a day they weren't busy because I needed to get a few pair of jeans that actually fit comfortable. The young lady working the fitting rooms was very rude, like it was a bother to try on jeans. Of course I tried on quite a few pair, roughly 6. She even made a sarcastic comment & rolled her eyes sayin "have to make sure they fit" because she was bothered she had to put the jeans back that didnt fit. If u dont like ur job, get a new one. I wont come back, she made it weird to even be there.
ZB
Zachry Bartlett
Nov 19, 2019
5.0
Love the clothes! Love the whole atmosphere of the store!!
What products does American Eagle offer at the Kansas City location?
American Eagle offers a variety of products including women's and men's clothing, jeans, t-shirts, pants, shorts, tops, polos, shirts, sweaters, hoodies, outerwear, shoes, boots, sandals, accessories, and fragrances.
What are the regular store hours for American Eagle at 1803 Village West Parkway?
The store is open from 10:00 AM to 8:00 PM Monday through Saturday, and from 11:00 AM to 6:00 PM on Sundays.
Does American Eagle offer in-store pickup or delivery services?
American Eagle offers in-store pickup and curbside pickup; delivery service is not available.
What payment methods are accepted at the American Eagle store in Kansas City?
Payment options include Afterpay, American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Where exactly is the American Eagle store located in Kansas City?
The store is located at 1803 Village West Parkway, Space M 117, Kansas City, KS 66111 in the Legends Outlets shopping center.
Is American Eagle open on major holidays?
The store is closed on Thanksgiving Day and Christmas Day but may have special hours on other holidays; it's best to check specific dates before visiting.
What types of clothing categories does American Eagle specialize in?
American Eagle specializes in jeans, women's and men's clothing, t-shirts, swimwear, lingerie, fashion accessories, and footwear.
What are some notable nearby stores customers can visit along with American Eagle?
Nearby stores include Chico's Off The Rack, PUMA, Zales Outlet, Nike Factory Store, LOFT Outlet, and Express Factory Outlet, offering a variety of fashion and accessories options to complement your shopping experience.
Are there dining options near the American Eagle store at Legends Outlets?
Yes, nearby dining options include Five Guys for burgers, Auntie Anne's for pretzels, The Dapper Doughnut for donuts, and Rocky Mountain Chocolate Factory for desserts and sweets.
How can nearby stores like Nike and PUMA enhance a visit to American Eagle?
After shopping for casual wear and accessories at American Eagle, customers can explore Nike and PUMA for sportswear and athletic shoes, providing a full range of clothing options for lifestyle and activity needs.