Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Valparaiso, IN location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Many customers praised the helpfulness and friendliness of the staff, with specific mentions of employees going above and beyond to assist.
Cleanliness
The store was frequently noted as clean and well-organized, contributing to a pleasant shopping experience.
Pricing Issues
Several reviews highlighted frustrations with pricing and coupon policies, indicating that customers often felt misled or disappointed by the inability to use advertised discounts.
Product Availability
Customers expressed mixed feelings about product availability, with some finding great deals while others noted a lack of variety or specific items.
Online Experience
There were complaints regarding the online shopping experience, particularly with order returns and customer service responsiveness.
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Tom Boyd
Dec 30, 2025
5.0
Make sure you get the same online price you get in store🤑
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Andrea Carberry
Dec 9, 2025
5.0
The cash register employee, Mouna, was exceptionally polite and helpful.
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Samantha Bull
Nov 23, 2025
1.0
If I could rate them a zero I absolutely would. The manger amber is the rudest person I’ve ever encountered
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Pickle Friend
Nov 20, 2025
1.0
The guest wifi is terrible here! I try to look up coupons and I would have to go to the front. It's terrible :c
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Nicole
Nov 8, 2025
5.0
Went to several stores looking for a rose gold necklace. Everywhere else I went to, the necklaces were basic and at least $20. Stopped at the jewelry counter here and was pleased to find a genuine rose gold necklace with a small diamond for a wonderful price! Thankfully they had started their pre black Friday sales. Very happy with the purchase and so thankful for the lady behind the jewelry counter who showed patience with my son who was purchasing this necklace for his girlfriend. Will definitely come here for future jewelry purchases!