Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Mishawaka, IN location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Many customers praised the friendly and helpful staff, particularly highlighting individual employees for their exceptional service.
Store Cleanliness
Numerous reviews mentioned unsanitary conditions in the bathrooms and disorganization in various areas of the store.
Product Availability
Customers noted a good selection of products, but some expressed disappointment with specific items being out of stock or not meeting expectations.
Online Shopping Issues
Several customers reported problems with online orders, including incorrect items and poor customer service during returns.
Long Wait Times
Customers frequently complained about long wait times for assistance and at checkout, indicating a need for more staff.
WG
W G
3 days ago
4.0
The more things change, the more they stay the same
SB
Stacy Bice
Jan 3, 2026
3.0
Hard to find someone to help in curtains. So took awhile to find what I was looking for
CC
Charity Carmien
Nov 17, 2025
5.0
JCP Salon: I’ve been going to Marissa for 4 months now she’s a great stylist always has the right recommendations for my color and takes her time to make sure I’m getting the best results for my dry hair. Her shampoo service was very relaxing and I will keep going to jcp the atmosphere is very pleasant. Thank you Marissa for taking care of me.
CC
Casey Certified
Nov 14, 2025
5.0
The store manager (Brooke)and her whole team are the BEST in the business! So friendly and helpful. Reminds me of the JCP of old. Thank you.
PB
Patty Baker
Nov 1, 2025
3.0
Haven't been to Penny's in years, but saw advertised that they had a necklace and matching (lab) sapphire tie pin which I wanted for a 65th wedding anniversary gift.
The necklace charm was very tiny, and there were ZERO tie pins, so I was disappointed, ended up going elsewhere.