JCPenney

4.1
1664 reviews
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Business Details

6501 N Grape Rd, Mishawaka, IN
46545, United States
(574) 277-6000
https://www.jcpenney.com/locations/in/mishawaka/clothing-stores-mishawaka-in-1980.html
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About

Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Mishawaka, IN location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
6501 N Grape Rd, Mishawaka, IN
46545, United States

Hours

Reviews

4.1
1,664 reviews
5 stars
839
4 stars
421
3 stars
231
2 stars
57
1 star
116

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees received praise for their helpfulness, while others were described as rude or unhelpful.

Product Availability

Customers noted a wide variety of products available, but some expressed disappointment in the selection of specific items, particularly men's dress shirts.

Store Cleanliness

Multiple reviews highlighted issues with cleanliness, particularly in the bathrooms, which were described as unsanitary.

Shopping Experience

Overall shopping experience was generally positive, with many customers enjoying the sales and variety, though some mentioned long wait times and disorganization.

Online Orders

Several customers reported issues with online orders, including incorrect items and poor customer service during returns.
  • CC
    Charity Carmien
    Nov 17, 2025
    5.0
    JCP Salon: I’ve been going to Marissa for 4 months now she’s a great stylist always has the right recommendations for my color and takes her time to make sure I’m getting the best results for my dry hair. Her shampoo service was very relaxing and I will keep going to jcp the atmosphere is very pleasant. Thank you Marissa for taking care of me.
  • CC
    Casey Certified
    Nov 14, 2025
    5.0
    The store manager (Brooke)and her whole team are the BEST in the business! So friendly and helpful. Reminds me of the JCP of old. Thank you.
  • PB
    Patty Baker
    Nov 1, 2025
    3.0
    Haven't been to Penny's in years, but saw advertised that they had a necklace and matching (lab) sapphire tie pin which I wanted for a 65th wedding anniversary gift. The necklace charm was very tiny, and there were ZERO tie pins, so I was disappointed, ended up going elsewhere.
  • TM
    Timothy Murphy
    Oct 22, 2025
    5.0
    You just have to go see it's a very big place
  • DL
    Douglas Leyes
    Oct 22, 2025
    3.0
    The selection of men's dress shirts has really gone downhill.
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Frequently Asked Questions About JCPenney

What types of products does JCPenney in Mishawaka offer?

JCPenney offers a wide selection including kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products.

What are the opening hours for JCPenney in Mishawaka?

The store is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.