Brand Certified
JCPenney
4.3(1613 reviews)
Certified by JCPenney • Mar 01, 2026
Business Details
1890 Southlake Mall, Merrillville, IN
46410, United States
Certified by JCPenney • Mar 01, 2026
(219) 738-2155
Certified by JCPenney • Mar 01, 2026
https://www.jcpenney.com/locations/in/merrillville/clothing-stores-merrillville-in-1433.html
Certified by JCPenney • Mar 01, 2026
About
Certified by JCPenney • Mar 01, 2026
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Merrillville, IN location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Certified by JCPenney • Mar 01, 2026
Hours
Certified by JCPenney • Mar 01, 2026
Reviews
4.3
1,613 reviews
5 stars
890
4 stars
435
3 stars
179
2 stars
52
1 star
57
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff varies; some customers praised helpful and friendly employees, while others reported rude or unprofessional behavior.
Cleanliness
The store is generally noted for being clean and organized, with some reviews highlighting the cleanliness of specific areas like the washroom.
Sales and Pricing
Many customers appreciated the good sales and discounts available, although some felt prices have increased and items are overpriced.
Product Availability
Customers expressed mixed feelings about product selection, with some finding what they needed while others noted a decline in variety and availability.
- AAAileen AFeb 14, 20265.0Che did my layers 10/10 so cute
- ATAmanda TuohyJan 15, 20261.0JCPenney portraits deleted the entire file of my kids photos. And they can’t be pulled up like the old days, they just deleted the entire digital file after the kids did this as a surprise. When I went to purchase, they couldn’t find the images. All gone. Heartbreaking. They all came together to make these beautiful portraits and spent a lot of money and flew in from around the country because they all live in different cities now. I am so sad. (“No stars” is not an option.)
- SPSuz PJan 1, 20264.0Its ok. Certain departments were very helpful, but in other departments it was difficult to find the one register that is open and staffed.
- BHBill HackettDec 31, 20254.0My wife and I found what we needed to get.
- KGKiran GrewalDec 28, 20255.0Liz (I think was her name) and was working on Dec 26th shift-amazing and so helpful-showed me coupons I was eligible for! I lost my receipt for filling up the survey so adding my review here!
Frequently Asked Questions About JCPenney
What are the regular operating hours of JCPenney in Merrillville, IN?
JCPenney is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
What types of products can I find at JCPenney in Merrillville?
You can find a wide variety of products including kids', men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products.
Does JCPenney in Merrillville offer any exclusive brands?
Yes, they offer exclusive brands such as St. John's Bay, Liz Claiborne, Arizona, and Okie Dokie.
Is curbside pickup available at JCPenney in Merrillville?
Yes, curbside pickup is available at this location.
Are there accessibility features at JCPenney Merrillville?
Yes, the store has wheelchair accessible entrances to accommodate customers with mobility needs.
What payment options does JCPenney in Merrillville accept?
They accept American Express, Check, Discover, MasterCard, and Visa.
Can I shop for beauty products at or near JCPenney in Merrillville?
Yes, JCPenney Beauty is available in-store for skincare, makeup, and beauty deals. Additionally, Sephora inside JCPenney offers a wide range of beauty products.
What stores near JCPenney Merrillville can I visit for more clothing options?
Nearby you can visit stores like rue21, Express, H&M, Akira, New York & Company, and Victoria's Secret for more clothing and fashion options.
Where can I find food options near JCPenney in Merrillville?
The Southlake Mall Food Court is nearby, offering a variety of dining options, and restaurants like Cooper's Hawk and Cajun Crab House are also close by.
Are there entertainment or gift shops near JCPenney in Merrillville?
Yes, nearby you can visit Build-A-Bear Workshop, Disney Store, and BoxLunch for toys, gifts, and more.
Brand Certified Facts from JCPenney
This information is certified by JCPenney and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Legal business name
- Hours of operation
- Phone number
- Official website