JCPenney

4.3
1596 reviews
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Business Details

1890 Southlake Mall, Merrillville, IN
46410, United States
(219) 738-2155
https://www.jcpenney.com/locations/in/merrillville/clothing-stores-merrillville-in-1433.html
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About

Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Merrillville, IN location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
1890 Southlake Mall, Merrillville, IN
46410, United States

Hours

Reviews

4.3
1,596 reviews
5 stars
881
4 stars
429
3 stars
180
2 stars
51
1 star
55

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpful and friendly staff, with specific mentions of employees providing excellent assistance.

Store Condition

The store is generally reported as clean and organized, although some customers noted issues with temperature and cleanliness in certain areas.

Product Availability

While many customers appreciated the variety and sales, some expressed disappointment in the selection and availability of specific items.

Sales and Pricing

Customers frequently highlighted great sales and reasonable prices, although some felt that prices have increased over time.

Online Shopping Issues

Several reviews mentioned problems with online orders and returns, indicating a need for improvement in this area.
  • DD
    Diana Davis
    Nov 12, 2025
    5.0
    Kia in the salon at JCPenney did an incredible job on my hair! She is one of the best I would definitely recommend her!
  • JR
    J Rock
    Nov 9, 2025
    4.0
    Still exists as a mall store staple. Prices are good.
  • BW
    Billy Wood
    Sep 13, 2025
    5.0
    Very organized and neat arrangement, also had the pleasure of seeking help from an associate to get my dress shirt measurements. Her name was Shirley, and as I continued to shop I witnessed her be a blessing to another family who was shopping by giving a young boy an activity set to keep him busy while his parents did their shopping! Definitely glad this place is still doing well and also found all the components of my outfit Inwas seeking!
  • DW
    Debra Winston
    Sep 5, 2025
    5.0
    One of my favorite stores in the mall. I had to return a blouse I ordered in a medium it was so small I think it was for a doll?
  • GG
    Gail
    Aug 21, 2025
    5.0
    Nada in jewelry is fantastic!! She is so knowledgeable and has such an upbeat personality!!!
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Frequently Asked Questions About JCPenney

What are the regular operating hours of JCPenney in Merrillville, IN?

JCPenney is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.

What types of products can I find at JCPenney in Merrillville?

You can find a wide variety of products including kids', men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products.