Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Merrillville, IN location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.3
1,610 reviews
5 stars
888
4 stars
435
3 stars
179
2 stars
52
1 star
56
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly in departments like jewelry and clothing.
Store Condition
The store is generally reported as clean, organized, and well-stocked, although some customers noted issues with temperature and cleanliness in certain areas.
Sales and Pricing
Customers frequently mentioned great sales and reasonable prices, although some expressed concerns about rising prices and product quality.
Staffing Issues
Several reviews highlighted understaffing, leading to long wait times and difficulty in finding assistance.
Mixed Experiences
While many customers had positive experiences, there were notable complaints about rude staff and poor service in specific instances.
- SPSuz PJan 1, 20264.0Its ok. Certain departments were very helpful, but in other departments it was difficult to find the one register that is open and staffed.
- BHBill HackettDec 31, 20254.0My wife and I found what we needed to get.
- KGKiran GrewalDec 28, 20255.0Liz (I think was her name) and was working on Dec 26th shift-amazing and so helpful-showed me coupons I was eligible for! I lost my receipt for filling up the survey so adding my review here!
- AKAlan KotsoDec 28, 20254.0Clean, full and well priced after Christmas.
- AEAlonzo EvansDec 18, 20255.0Need to find a shirt for my mom's funeral it was a perfect shirt for her burial outfit
Frequently Asked Questions About JCPenney
What are the regular operating hours of JCPenney in Merrillville, IN?
JCPenney is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
What types of products can I find at JCPenney in Merrillville?
You can find a wide variety of products including kids', men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products.
Does JCPenney in Merrillville offer any exclusive brands?
Yes, they offer exclusive brands such as St. John's Bay, Liz Claiborne, Arizona, and Okie Dokie.
Is curbside pickup available at JCPenney in Merrillville?
Yes, curbside pickup is available at this location.
Are there accessibility features at JCPenney Merrillville?
Yes, the store has wheelchair accessible entrances to accommodate customers with mobility needs.
What payment options does JCPenney in Merrillville accept?
They accept American Express, Check, Discover, MasterCard, and Visa.
Can I shop for beauty products at or near JCPenney in Merrillville?
Yes, JCPenney Beauty is available in-store for skincare, makeup, and beauty deals. Additionally, Sephora inside JCPenney offers a wide range of beauty products.
What stores near JCPenney Merrillville can I visit for more clothing options?
Nearby you can visit stores like rue21, Express, H&M, Akira, New York & Company, and Victoria's Secret for more clothing and fashion options.
Where can I find food options near JCPenney in Merrillville?
The Southlake Mall Food Court is nearby, offering a variety of dining options, and restaurants like Cooper's Hawk and Cajun Crab House are also close by.
Are there entertainment or gift shops near JCPenney in Merrillville?
Yes, nearby you can visit Build-A-Bear Workshop, Disney Store, and BoxLunch for toys, gifts, and more.