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Brand Certified

JCPenney

4.1
(895 reviews)

Business Details

(765) 447-3161

About

Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Lafayette, IN location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
2415 Sagamore Pkwy S 52, Lafayette, IN
47905, United States

Hours

Reviews

4.1
895 reviews
5 stars
441
4 stars
262
3 stars
107
2 stars
33
1 star
52

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed feedback on customer service; some praised helpful staff while others reported rudeness and lack of assistance.

Product Quality

Concerns about jewelry quality and sizing issues, but many customers appreciated the variety and quality of clothing.

Pricing

Customers found prices to be decent with good sales, but some felt items were overpriced.

Store Condition

Store cleanliness and organization received mixed reviews, with some noting cleanliness issues and others praising the store's appearance.

Staff Availability

Reports of understaffing and difficulty finding help, leading to frustration during shopping.
  • ST
    Susan Trapp
    Dec 3, 2025
    2.0
    I bought a ring from this store & 2 weeks later two of the diamonds had fallen out! I didn't purchase the extended warranty So I took it to my jeweler, he replaced them & put it in cleaner & another diamond fell out! I paid $1300.00 which isn't a lot for a ring, but a lot to me!!! I do not recommend their jewelry!!!
  • TN
    Tammy Nash
    Nov 10, 2025
    5.0
    Love JCPENNEY. Great store with quality products. A go to place for me to buy quality products
  • RB
    Robyn R Black
    Jan 2, 2019
    1.0
    Needs updated and better selection
  • DS
    DL S
    Nov 16, 2018
    4.0
    JCP
  • BH
    Bradley “Hoodly” Hood
    Nov 14, 2018
    4.0
    Make sure you have your coupons where you can show the clerk, so there's no "hold up"... Store stays contemporary!

Brand Certified Facts from JCPenney

This information is certified by JCPenney and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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