Business Details
About
Jewelry Store
At Shane Co., we’re Indianapolis' friend & jeweler. Our four generations as a family business give us the expertise to help you with all your fine jewelry needs. See our incredible loose diamonds and colorful gemstones up close, then choose your favorite to design your dream engagement ring. We’re proud to offer a wide selection of pieces created by our in-house design team, from wedding bands to gifts for any occasion. Plus, our fine jewelry is protected by our free unmatched lifetime warranty.
Details
- DeliveryNot available
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.6
781 reviews
5 stars
649
4 stars
50
3 stars
19
2 stars
18
1 star
45
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and attentive, creating a positive shopping experience.
Product Quality
Customers expressed satisfaction with the quality of jewelry, including engagement and wedding rings, and appreciated the lifetime warranty for repairs and maintenance.
Mixed Experiences
While most reviews were positive, some customers reported negative experiences, particularly regarding communication issues and service inconsistencies.
Staff Knowledge
Several reviews highlighted the extensive knowledge of staff members, which helped customers make informed decisions.
Long Wait Times
Customers frequently mentioned long wait times for service, especially during busy periods, which detracted from their overall experience.
- KBKimberly BolinNov 16, 20255.0Illiyah was super friendly and helpful today looking at engagement sets. We appreciate her time and thoughtfulness.
- CRCyler RodriguezOct 22, 20255.0Taylen was great! She helped me with tremendous patience and gratitude! Very glad with my decision and thankful for all her help!
- LLLorryn LangtonOct 18, 20255.0Amber was simply amazing to work with on a recent diamond purchase. Her extensive knowledge and warm personality made for a really enjoyable experience.
- MMMegan MertesOct 16, 20255.0Chaney was FANTASTIC. I’ve never had a better customer experience before in my life. He truly made us feel so comfortable and special. He took his time helping us to find the perfect band. I felt like he really underpaid my taste and what I was looking for, while also encouraging me to try new things. He was transparent about cost while making sure we found the perfect ring within our budget.
- NCNatalie ClaseOct 15, 20255.0My recent service experience with Thomas was exceptional. I went to replace an engagement ring that was damaged and he showed me additional options available for the stone setting, which will make my new ring even more beautiful. I initially didn’t see what I wanted from the options in the case so he went to the back and brought several more options and I found exactly the perfect one. He was so patient, knowledgeable and professional. Thank you. I was not looking forward to this visit based on my last experience a few weeks ago but he made it easy and seamless.
Frequently Asked Questions About Shane Co.
What types of jewelry products does Shane Co. offer?
Shane Co. offers a wide selection of jewelry including engagement rings, wedding bands, diamonds, rubies, sapphires, pearls, rings, necklaces, earrings, bracelets, cufflinks, fashion rings, gifts, and men's jewelry.
What are the store hours of Shane Co. in Indianapolis?
Shane Co. is open Monday to Wednesday from 10:00 AM to 7:00 PM, Thursday and Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 5:00 PM. They also have special holiday hours.
Does Shane Co. offer in-store pickup or delivery services?
Shane Co. offers in-store pickup but does not provide delivery services.
What payment options are accepted at Shane Co.?
Shane Co. accepts American Express, Android Pay, Apple Pay, Cash, Check, Discover, Financing, Klarna, Mastercard, PayPal, Samsung Pay, and Visa.
Is Shane Co. a family-owned business?
Yes, Shane Co. is a family business with four generations of experience helping customers with fine jewelry needs.
Does Shane Co. provide any warranty on their jewelry?
Yes, Shane Co. offers a free unmatched lifetime warranty to protect their fine jewelry.
Where is Shane Co. located in Indianapolis?
Shane Co. is located at 8111 E 96th St, Indianapolis, IN 46256, USA.
Are there any nearby restaurants where I can dine before or after visiting Shane Co.?
Yes, nearby dining options include Red Habanero (Mexican restaurant), McDonald's (fast food), and Ruby Tuesday (burger restaurant), perfect for a meal before or after your visit to Shane Co.
What nearby stores or services can I find near Shane Co.?
Near Shane Co., you can find Sephora for beauty supplies, the AT&T Store for mobile phones, and Express Alterations for sewing and alterations services.
Is there convenient gas station access near Shane Co. for customers who are driving?
Yes, nearby gas stations include Marathon, Village Pantry, Marathon Gas, and Circle K, making it easy for customers driving to refuel when visiting Shane Co.