Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Indianapolis, IN location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.0
1,362 reviews
5 stars
674
4 stars
331
3 stars
187
2 stars
63
1 star
107
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, including unhelpful and rude staff, long wait times, and difficulty finding assistance.
Store Condition
Numerous reviews highlighted issues with cleanliness and maintenance, including dirty restrooms and disorganized merchandise.
Product Selection
Customers expressed dissatisfaction with the limited selection of items, particularly in men's clothing and specific departments.
Checkout Experience
Frequent complaints about long wait times at checkout due to insufficient staff and slow service.
Positive Staff Interactions
Some customers praised individual staff members for their helpfulness and professionalism, particularly in the salon and jewelry departments.
- SBSteven BarryNov 14, 20254.0The store is well kept. There was plenty of room to walk in the aisles. Many stores cramped products in the middle of the aisles but this store didn't. They had a great selection of items and the departments were well marked in order to easily find what you're looking for.
- KBKeyan BashiriNov 10, 20255.0Awesome experience at the JCP Photo studio. Micah was super helpful and took incredible photos for our group. We were having fun and she joined in on it. 10/10 experience!
- SSShawn SamplesNov 1, 20255.0Awesome store still my favorite
- KWKathy WojoOct 26, 20255.0Great deals, and selection
- LBLena BerryOct 14, 20251.0Abby did not do a good job. It was rushed and didn’t have details on any bundles or coupons until I told her there was some for members Available. I have at least 3 photos that’s not useable or bad timing she took. Rushed through the checkout until I told her can you please go back I always get prints too. She did not show me the price bundles until I told her to bring me the paper with the bundles and prices she was referring to. Overall rushed experience and unusable photos when I just paid over $300. Kept talking over us when the parents were taking control of the children. I come here every year, sometimes twice a year. I do not ever want her to be our photographer again. Needs more experience or training. I will be contacting he manager or someone in charge for a refund or credit because we always had a way better experience and photos with the other lady that’s been working there for years. And she kept bringing up other peoples pictures and business but not focusing on us. She does not need to work with kids and then charge ppl all that money for several terrible shots!!!!!!!!!!!!!
Frequently Asked Questions About JCPenney
What types of products does JCPenney in Indianapolis offer?
JCPenney offers a wide selection of kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup.
What are the store hours of JCPenney at Castleton Square Mall?
The store is open Monday through Thursday from 11:00 AM to 7:00 PM, Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does JCPenney at Castleton Square Mall offer curbside pickup and free shipping?
Yes, JCPenney provides free shipping and curbside pickup options for customer convenience.
Can I find wheelchair accessible entrances and public restrooms at this JCPenney?
Yes, the Indianapolis JCPenney location has wheelchair accessible entrances and public restrooms for all customers.
What payment methods are accepted at JCPenney in Indianapolis?
They accept American Express, Discover, Mastercard, Visa, and also accept checks and debit cards; they do not require cash only payments.
Which exclusive brands are available at the JCPenney in Castleton Square Mall?
Customers can find exclusive brands like St. John's Bay, Liz Claiborne, Arizona, and Okie Dokie at this location.
Is there a beauty retailer nearby where I can shop after visiting JCPenney?
Yes, Sephora inside JCPenney is located nearby within Castleton Square Mall and offers a variety of beauty and skincare products.
Where can I get my nails done near the JCPenney store?
Best Nails, a nail salon and beauty spa, is located nearby and can provide nail care services after your shopping trip.
Are there other shoe stores close to JCPenney at Castleton Square Mall?
Yes, several nearby shoe stores include Rack Room Shoes, Payless ShoeSource, Champs Sports, Grails Inc, Hakky Instant Shoe Repair, and Underground Station.
Can I find optometry services close to JCPenney at Castleton Square Mall?
Yes, JCPenney Optical and Visionworks Doctors of Optometry are nearby for eyewear and eye care services.