Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Indianapolis, IN location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.0
1,372 reviews
5 stars
678
4 stars
333
3 stars
186
2 stars
63
1 star
112
What are people saying?
AI-generated from recent customer reviews
Store Condition
Many customers reported that the store was dirty, poorly organized, and lacking in merchandise, leading to a disappointing shopping experience.
Customer Service
There were numerous complaints about the lack of staff, long wait times, and unhelpful or rude employees, particularly at checkout and in the jewelry department.
Photo Studio Experience
While some customers had positive experiences with the photo studio, others reported rushed sessions and unprofessional behavior from photographers.
Product Selection
Customers noted a limited selection of items, particularly in men's clothing and specific categories like prom dresses, leading to dissatisfaction.
Positive Staff Interactions
Despite the negative feedback, some customers praised individual staff members for their helpfulness and professionalism, particularly in the cosmetics and jewelry departments.
- MCmichelle culley5 days ago1.0Stay away from this JCPenney‘s their management sucks. I went in and got these socks off the rack two pairs and they were on sale. They did not ring up on sale and this is how one pair looked after washing one time.. not only that but I had an old account and I bought over $60 worth of merchandise that was shipped to an old address in California. I’m in Indianapolis and they told me I could go drive there and get it refuse to refund my money or give me any store credit Picture as below
- CMCody MillerJan 1, 20261.0Bathrooms clearly say we don't care. Just close them and make people use the malls bathroom. Store is organized like they are a month or two away from closing.
- CCChronicBronchitisDec 26, 20255.0My brother and I did a ridiculous photo shoot for Christmas. It was awesome. Chris photographed us. We had both her and the other girl in stitches with our antics. She directed us perfectly and deserves a huge raise for our shenanigans. Mom loved the photos and couldn't wait to start sharing them with everyone.
- JJJenniferDec 26, 20251.0Yes, there is plenty of room to walk within the store because there is very little merchandise stocked in the store!! The store is a shell of what it used to be. Very sad. I've seen other JCP stores in other large cities still have a lot of merchandise but not this one and it the only JCP in Indianapolis!
- RMRebekah MazanowskiDec 4, 20251.0I rarely go to JCPenney and I was reminded why today. They never have enough staff and the lines are super long. The staff that they do have is very inefficient. A few dollars that you might save. Not worth it.
Frequently Asked Questions About JCPenney
What types of products does JCPenney in Indianapolis offer?
JCPenney offers a wide selection of kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup.
What are the store hours of JCPenney at Castleton Square Mall?
The store is open Monday through Thursday from 11:00 AM to 7:00 PM, Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does JCPenney at Castleton Square Mall offer curbside pickup and free shipping?
Yes, JCPenney provides free shipping and curbside pickup options for customer convenience.
Can I find wheelchair accessible entrances and public restrooms at this JCPenney?
Yes, the Indianapolis JCPenney location has wheelchair accessible entrances and public restrooms for all customers.
What payment methods are accepted at JCPenney in Indianapolis?
They accept American Express, Discover, Mastercard, Visa, and also accept checks and debit cards; they do not require cash only payments.
Which exclusive brands are available at the JCPenney in Castleton Square Mall?
Customers can find exclusive brands like St. John's Bay, Liz Claiborne, Arizona, and Okie Dokie at this location.
Is there a beauty retailer nearby where I can shop after visiting JCPenney?
Yes, Sephora inside JCPenney is located nearby within Castleton Square Mall and offers a variety of beauty and skincare products.
Where can I get my nails done near the JCPenney store?
Best Nails, a nail salon and beauty spa, is located nearby and can provide nail care services after your shopping trip.
Are there other shoe stores close to JCPenney at Castleton Square Mall?
Yes, several nearby shoe stores include Rack Room Shoes, Payless ShoeSource, Champs Sports, Grails Inc, Hakky Instant Shoe Repair, and Underground Station.
Can I find optometry services close to JCPenney at Castleton Square Mall?
Yes, JCPenney Optical and Visionworks Doctors of Optometry are nearby for eyewear and eye care services.