Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Greenwood, IN location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
1,598 reviews
5 stars
839
4 stars
399
3 stars
194
2 stars
75
1 star
91
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised helpful staff, others reported rude or unhelpful interactions.
Store Condition
Many reviews noted that the store was messy, unorganized, and in need of maintenance, with issues like poor air conditioning and outdated decor.
Product Availability
Customers appreciated the variety and availability of products, especially during sales, but some experienced issues with pricing discrepancies.
Checkout Experience
Several customers expressed frustration with long wait times at checkout due to understaffing and inefficient processes.
Return Policy Issues
There were multiple complaints regarding the return policy, particularly in the jewelry department, leading to customer dissatisfaction.
- MMMannuNov 7, 20252.0Hello Christina, We sincerely apologize for the poor service you experienced at our jewelry counter. Waiting nearly an hour and feeling ignored, especially when you knew exactly what you wanted, is unacceptable and does not reflect our standards of customer care. We are addressing this matter with our team to ensure that every customer receives prompt, respectful, and attentive service—always, and without exception. We truly value your feedback and hope you’ll give us another opportunity to provide you with the exceptional experience you deserve. Would you like me to make it sound more formal and corporate (for a business response on a public review) or more personal and conversational (for a direct email reply)?
- TGTyler GilmanNov 6, 20251.0Yeah you guys have a mouse problem I have a video of a mouse in your store .
- AWAurelia WOct 28, 20255.0Love this store! One of the few places at the mall that I feel safe shopping. Security must be on it!
- NNNorma NashOct 6, 20255.0It always gets me where I need to go. It makes feel safe.
- DDDonald DuckSep 19, 20251.0I visited on 9/10/25. The card machine reader glitched out and I ended up having 2 pending transactions for the same item. The manager came up there and was rude as hell about it, although the duplicate charge did fall off 4 days later. On top of all this they hid one of the security tags inside of the hood of a hoodie, and neither me, the manager, or the employee was able to notice it until I got ready to wash it at home. It's one of the round vanilla colored ones that says it will explode with ink if you take it off. I'm thinking about trying to take it off and seeing if it actually does release ink. It didn't set off any alarms/buzzers in the store either.
Frequently Asked Questions About JCPenney
What types of products does JCPenney in Greenwood, IN offer?
JCPenney offers a wide variety of products including kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products.
What are the JCPenney Greenwood store's operating hours?
The store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturdays from 10:00 AM to 9:00 PM, and Sundays from 11:00 AM to 6:00 PM.
Does JCPenney Greenwood offer curbside pickup and free shipping?
Yes, JCPenney provides free shipping and curbside pickup options for customers.
Which payment options are accepted at JCPenney Greenwood?
JCPenney accepts American Express, Check, Discover, MasterCard, and Visa as payment options.
Are there wheelchair accessible entrances at JCPenney in Greenwood?
Yes, the Greenwood JCPenney store has wheelchair accessible entrances for customers.
What brands can I shop for at JCPenney Greenwood?
You can shop national brands as well as exclusive private brands including Liz Claiborne, Okie Dokie, St. John's Bay, and Arizona.
Where is the JCPenney store located in Greenwood?
JCPenney is located at 1251 US 31 N, inside Greenwood Park Mall in Greenwood, Indiana.
Which shoe stores are near JCPenney Greenwood that I could visit?
Nearby shoe stores include Journeys and Rack Room Shoes, both located in or near Greenwood Park Mall, which you can visit for additional shoe selections.
What beauty and cosmetic shops are near JCPenney in Greenwood?
Sephora and Bath & Body Works are nearby beauty and cosmetic stores you might want to explore before or after visiting JCPenney.
Are there dining options close to JCPenney Greenwood?
Yes, nearby dining options include Indyo Frozen Yogurt, Hawaiian Smoothies, Popeyes Louisiana Kitchen, and Applebee's Grill + Bar, great for grabbing a meal or snack while shopping.