Citi Trends, located at 1411 North Lewis Ave, Waukegan, IL is a growing specialty value retailer of apparel, accessories and home trends for way less spend primarily for African American and Latinx families in the United States. The Company operates 600+ stores located in 33 states. For more information, visit www.cititrends.com or your local store.
Feedback on customer service is mixed; while some customers praised friendly and helpful staff, others reported rude service and poor management.
Store Organization
Many reviews highlighted the store's disorganization and clutter, making it difficult for customers to shop effectively.
Product Quality
Customers expressed dissatisfaction with the quality of some clothing items, noting issues like poor durability and limited selection.
Pricing
The store is frequently praised for its affordable prices and good deals, particularly for children's clothing.
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Victor
Jan 19, 2026
1.0
Every time I walk into citi trends the workers are just gossiping…The girl with glasses is always ether on the phone or leaning in the front…The lady with two colored hair allows this this whole store needs new management 💯 boxes all on the sales floor smh there go one of the main workers who don’t be working I’ll never shop in citi trends again
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eliot figueroa
Sep 21, 2025
1.0
I just left the store worst customers service if I could give -10 stars I would, the cashier was the worst and rude person like I have never encountered before I swear I never coming back again and if anyone asks me about this store I will tell to stay far away from it specifically with this cashier on Sunday I wish I could know her name I wish could know her name so I could post it hear so people can stay away from hear
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Rosalind Morgan
Sep 18, 2025
1.0
This is a horrible location. Employee sitting around gossiping, and ignoring customers. Do better.