Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Vernon Hills, IL location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
792 reviews
5 stars
421
4 stars
203
3 stars
97
2 stars
29
1 star
42
What are people saying?
AI-generated from recent customer reviews
Pricing Concerns
Customers expressed frustration over perceived price hikes and the lack of significant discounts, leading to disappointment.
Customer Service
While some reviews praised friendly and helpful staff, others reported rude service and long wait times, indicating inconsistency in customer service experiences.
Store Condition
Feedback highlighted a clean and organized store environment, but some customers noted issues like broken escalators and lack of organization in certain areas.
Product Selection
Customers appreciated the variety of clothing options, especially for children and big and tall sizes, but some felt the selection was limited and outdated.
Photography Services
The portrait studio received negative feedback for poor quality photos and unprofessional service, contrasting with positive experiences in other departments.
- BDBrian DeBoltSep 21, 20251.0I recently bought two warches for my Grandkids birthday. I was removing the price tags and was shocked to see that they had been MARKED UP from and original price of $12 to the price I paid $14! What the hell is this about? You purchased the watches and marked them $12. Did they suddenly become more valuable in the time they were on the shelf? Or had they been there so long than an additionl $2 was added to cover the prolonged time on the shelf. I have never seen a price hike like this in my life! If you are going to do this in the future, I suggest using a tag that will not allow someone to see the original tag if they attempt to remove them. I dont expect any type of compensation. I did not seek out JC Pennys for this purchase, I just happened to be near the store at the time. I just wanted you to know that people see this kind of thing and it gives a bad impression.
- HRHemalakshmi RajeevSep 7, 20251.0Extremely Disappointed with JCPenney Portraits at Vernon Hills, IL We scheduled a family portrait session at JCPenney Vernon Hills for our son’s first birthday, hoping to capture a special milestone. Unfortunately, it turned out to be a complete disappointment. None of the photos taken had proper lighting, and neither of our kids had good eye contact in any of the shots. The photographer seemed to have absolutely no experience working with children or families—frankly, anyone with a phone could’ve done a better job. It was painfully clear that there was no effort to make the session engaging or professional. We wasted nearly 1.5 hours for photos we couldn’t even consider using. If you're looking to capture important family memories, do NOT go to the JCPenney Portrait Studio at Vernon Hills. You’ll only end up frustrated and disappointed, like we did.
- PKPatrice KAug 10, 20255.0I had such a great experience at JCPenney! The store was spotless, well-organized, and full of cute clothes and purses. The cosmetic and beauty center looked amazing, and the staff were all so friendly and welcoming. Customer service for order pick-up was fast, helpful, and super nice. I loved the selection of tween clothes, and the college/dorm section downstairs was a nice surprise with great finds for students. Definitely a store worth visiting!
- JJJ JordanAug 4, 20254.0Found what i needed and a great price and got a discount coupon. Faith shop since i was a kid
- KRKrish RandlJul 30, 20251.0Worst experience.. the staff is so damn RUDE.. specifically the young lady on the 2nd floor register is weird .. never going back
Frequently Asked Questions About JCPenney
What types of products does JCPenney in Vernon Hills, IL offer?
JCPenney offers a variety of products including kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products like skincare and makeup.
What are the store hours for JCPenney at Vernon Hills location?
The store is open Monday to Friday from 11:00 AM to 7:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does JCPenney Vernon Hills offer curbside pickup and free shipping?
Yes, the Vernon Hills location offers free shipping and curbside pickup options.
Can I use credit cards like Visa or MasterCard at JCPenney?
Yes, JCPenney accepts American Express, Check, Discover, MasterCard, and Visa as payment options.
Is the Vernon Hills JCPenney store wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
What are some dining options near JCPenney in Vernon Hills?
Nearby dining options include Cinnabon for bakery treats, Charleys Cheesesteaks for sandwiches, Sarku Japan for Japanese cuisine, Taco Bell for Mexican fast food, and Sbarro for pizza and Italian food.
Are there any recreational or entertainment venues near JCPenney in Vernon Hills?
Yes, you can visit the Hologram Zoo Illinois amusement park, Skate Room roller skating rink, and Hi-Five Sports Zone gym and sports venue near JCPenney.
Where can I find other clothing stores near JCPenney?
Nearby clothing stores include J.Crew, The Children's Place, Gymboree, LeathersInn, Lids, and Soma Intimates for a variety of fashion options.
Does JCPenney in Vernon Hills provide optical services?
Yes, the JCPenney Optical near the Vernon Hills store offers optometrist and eyewear services.
How can I stay updated with JCPenney's deals and promotions?
You can shop top deals by visiting their featured sales page at https://www.jcpenney.com/d/sales-deals or download the JCPenney App available on the Apple App Store.