JCPenney

4.2
799 reviews

About

Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Vernon Hills, IL location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
Rt 60 & Hwy 21, Vernon Hills, IL
60061, United States

Hours

Reviews

4.2
799 reviews
5 stars
424
4 stars
204
3 stars
98
2 stars
30
1 star
43

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, noting positive interactions during their visits.

Store Condition

The store was frequently described as clean, well-organized, and inviting, contributing to a pleasant shopping experience.

Pricing Concerns

Some customers expressed dissatisfaction with pricing strategies, including marked-up items and perceived high prices for certain products.

Mixed Experiences with Portrait Studio

Several reviews highlighted disappointment with the portrait studio services, citing poor photo quality and lack of engagement from photographers.

Product Variety

Customers noted a good selection of clothing and merchandise, although some mentioned limited options in specific categories like children's shoes.
  • KH
    Karen Hechtman
    Dec 23, 2025
    3.0
    Unfortunately this store was in a mall that was practically dead. Baby clothes were cute and priced reasonably. The cashier was friendly. But the downside was this store was a ghost town and two weeks before christmas and there was hardly any displays.
  • NS
    Noy Son
    Dec 23, 2025
    1.0
    I recently purchased an item at your store and felt overcharged. The staff attributed the price to an error, yet all perfumes and colognes displayed incorrect prices on their tags. Instead of offering a refund, I received a store credit. Comparison shopping reveals the same item is available at a lower price elsewhere, highlighting a significant markup.
  • SM
    Sandra Martinez
    Dec 18, 2025
    5.0
    Return departament person was so nice, great attitude hope he gets noticed for his great service.
  • GC
    Gleshay Currie
    Dec 14, 2025
    1.0
    Extremely Annoyed that I chose this location. My son had an appointment at approximately 11:30 we literally have been waiting for over 2 hour to view our portraits. Never selecting this location again !
  • BB
    Brenda Bongiovanni
    Dec 12, 2025
    5.0
    Absolutely love the nostalgic look. Round table cashiers and the lower level photography etc. I felt so young and like walking through a time capsule. Please leave the nostalgia. I loved everything about it. People are aching for the 90’s again. This store is perfect. Love love love

Frequently Asked Questions About JCPenney

What types of products does JCPenney in Vernon Hills, IL offer?

JCPenney offers a variety of products including kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products like skincare and makeup.

What are the store hours for JCPenney at Vernon Hills location?

The store is open Monday to Friday from 11:00 AM to 7:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.