Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Schaumburg, IL location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
1,719 reviews
5 stars
838
4 stars
479
3 stars
222
2 stars
71
1 star
109
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees were praised for their helpfulness, while others were noted for being rude or disinterested.
Store Conditions
Customers reported issues with cleanliness, outdated facilities, and uncomfortable temperatures in the store.
Product Selection
Feedback indicated a lack of variety in product selection, particularly in women's clothing, while some customers appreciated the availability of big and tall options.
Pricing
Many customers found prices to be high relative to the quality and selection, with some noting good deals during sales.
Checkout Experience
Long wait times at checkout and difficulty finding cashiers were common complaints.
- RTRodney taylorDec 27, 20252.0Not much selection but what they do have is expensive for no good reason
- WYWade yorkDec 23, 20251.0The picture of the diamond golden cross necklace is small and a rip off
- KDKait DanielleDec 22, 20251.0I'm pregnant and badly needed to use the bathroom while waiting for our turn in the portrait area. I was on the first floor. An employee told me the only bathroom was on the top floor in the exact opposite side of the building I was in. So then I walked around the entirety of the first floor only to find NO escalator going UP, only one going down hidden by some obscure wall. Furthermore, when we initially got to the store we had to walk around all over the place to find the portrait section. Signage here is TERRIBLE. We would have stayed and shopped, but after the bathroom issue we decided not to. Not disabled friendly, not pregnancy friendly, not easy to navigate this store. Put some signs up, and get a second bathroom. Awful. Ok editing to add: We had an appointment and were 10 minutes late. They made us sit on the bench and then let SEVEN walk-ins go ahead of us. Then they told us they would have us shortly in room 2. 40 more minutes later they said they just took their last appointments and were taking no more photos. Then I noticed two of the portrait employees walking around with no shoes on! Disgusting. Truly I beg of all of you reading this, DO NOT go here. Go to literally any other location.
- VOvalentina oliDec 17, 20255.0As always visited for my winter boots ! 50% of discount… all good but would be great see more ppl working in.
- PRPatrick RuskinDec 9, 20251.0I've tried every way to cancel an online order for store pickup they don't allow you to cancel in the confirmation email which is so ridiculous I've called the 1-800 number I've tried customer service email and a chat they finally tell me to call the store it's the easiest way and they don't ever answer the phone for online pickup or just the operator in general, worst online experience of my life.
Frequently Asked Questions About JCPenney
What types of products can I find at the JCPenney store in Schaumburg?
You can find a wide selection of kids', men's, and women's apparel, footwear, jewelry, accessories, and home furnishings at JCPenney Schaumburg, including national and private brands like Liz Claiborne and Okie Dokie.
What are the store hours for JCPenney at Woodfield Mall?
JCPenney Schaumburg is open Monday through Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does JCPenney offer curbside pickup or in-store shopping options?
Yes, JCPenney Schaumburg offers both curbside pickup and in-store shopping for customer convenience.
What payment methods are accepted at JCPenney Schaumburg?
JCPenney accepts American Express, check, Discover, MasterCard, and Visa for payment.
Is the JCPenney store at Woodfield Mall wheelchair accessible?
Yes, the store has a wheelchair accessible entrance and also provides public restrooms.
What is the phone number for JCPenney in Schaumburg?
You can reach JCPenney Schaumburg at +1 847-240-5000 or toll-free at +1 800-322-1189.
How can I shop JCPenney online or via mobile app?
You can shop online at https://www.jcpenney.com/ or use the JCPenney App available in the Apple App Store for retail orders.
What nearby stores can I visit for more fashion and accessories around JCPenney Schaumburg?
Nearby you can visit American Apparel, Windsor Fashions, Claire's, Ragstock, Vans, and Hot Topic Woodfield for additional clothing and fashion accessories.
Are there dining options near JCPenney at Woodfield Mall to enjoy before or after shopping?
Yes, nearby dining options include Todai Restaurant for sushi, Sbarro for pizza, The Cheesecake Factory for American cuisine, Ebar coffee shop, Chill Bubble Tea, and Surf City Squeeze for smoothies and coffee.
What entertainment or leisure activities are available near JCPenney Schaumburg?
You can enjoy recreational activities like mini golf at Glow Golf near JCPenney at Woodfield Mall.