Business Details
About
Luggage Store
Location
Samsonite Company Store - Fashion Outlets of Chicago
5220 Fashion Outlets Way, Rosemont, IL
60018, United States
Hours
Reviews
3.9
92 reviews
5 stars
52
4 stars
17
3 stars
5
2 stars
2
1 star
16
- AZAidana Zharylgapova6 days ago1.0I love Samsonite, but the man who was selling there was very rude and unprofessional. I was planning to buy a piece of luggage, but he completely put me off.
- MGMontgomery GaborOct 20, 20251.0Store manager rude, on phone threaned me and said, " leave your $20 and your or get kicked out with your bag"! They should state that if something breaks they don't fix it unless you pay to ship it. Broke 3 days after purchase! Awful customer service-- don't buy here!
- SMStephanie MathewsAug 24, 20251.0Drove 90 miles, wasted gas and tolls, endured tightly packed congested elevators only to walk away with NO LUGGAGE. I really want to give a NO STAR for this experience!! No greeting upon entering the store, asked two different sales associates questions as we were ready to purchase two extra large pieces for our upcoming vacation. Sales Associates are not only poor but seemed irritated when questions were asked. Samsonite DO BETTER, YOU JUST LOST A BIG SALE!!!
- TTTT89Jul 6, 20251.0Sales guys (I didn't catch his name, he was short, long beard, and possible middle eastern descent). Was VERY rude, to me and my husband yesterday, we came in looking for luggage for our upcoming trip. Some of the luggage was quite pricey so I asked him ( while looking at a specific piece). Was there any less expensive pieces in the store, he said no. After looking further, I found a clearance area where there was indeed cheaper luggage available, I brought it up to him to which he got snippy, He was extremely dismissive of my questions and although I like the luggage, I hated his terrible attitude! Me and my husband left and bought our luggage from Nordstrum upstairs (much better customer service). Word to the owners maybe teach your staff to not be horrible to potential customers, nasty attitudes are rarely rewarded with money.
- JHJM HJun 14, 20251.0Was in this store today. I walked in no acknowledgement at all. Was asking questions about carry on luggage. I guess he did not want to be bothered told me I need to call the airline that I am flying on. I then asked what are the ranges of size for carry on, then he mumbled the sizes. If you don’t feel like working , should stay at home.
Frequently Asked Questions About Samsonite Company Store - Fashion Outlets of Chicago
What are the operating hours of Samsonite Company Store at Fashion Outlets of Chicago?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 10:00 AM to 7:00 PM Central Time.
Where is Samsonite Company Store located?
It is located at 5220 Fashion Outlets Way, Suite 1285, Rosemont, IL 60018, USA.
How can I contact Samsonite Company Store for questions?
You can email questions@samsonite.com or call +1 847-678-9215.
What type of products does Samsonite Company Store specialize in?
The store specializes in luggage products.
Does Samsonite Company Store have any social media presence?
Yes, they are on LinkedIn, Pinterest, TikTok, YouTube, Facebook, Instagram (@SamsoniteUSA), and Twitter (@SamsoniteUSA).
Where can I shop for luggage near Samsonite Company Store at Fashion Outlets of Chicago?
Nearby luggage stores include Kipling, located in the same shopping area and specializing in luggage and fashion accessories.
Are there any restaurants near Samsonite Company Store where I can eat before or after shopping?
Yes, Villagio is an Italian restaurant nearby, and Crepe Cafe offers coffee and cafe options within walking distance.
What other shopping options are available in the vicinity of Samsonite Company Store?
You can visit Saks OFF 5TH for department and women's clothing, Nordstrom Rack for clothing and shoes, and THE LIMITED - Outlet for outlet shopping nearby.
Is there a convenient place to grab a quick snack near Samsonite Company Store?
Yes, Auntie's Anne's bakery and 7-Eleven convenience store are nearby for snacks and quick purchases.
How can nearby stores like T-Mobile and Bose Factory Store complement my visit to Samsonite Company Store?
After picking up your luggage, you can visit T-Mobile for mobile phone accessories or the Bose Factory Store for electronics and audio equipment, enhancing your shopping experience at Fashion Outlets of Chicago.