Samsonite Company Store - Fashion Outlets of Chicago

3.9
92 reviews

About

Luggage Store

Location

Samsonite Company Store - Fashion Outlets of Chicago
5220 Fashion Outlets Way, Rosemont, IL
60018, United States

Hours

Reviews

3.9
92 reviews
5 stars
52
4 stars
17
3 stars
5
2 stars
2
1 star
16
  • AZ
    Aidana Zharylgapova
    Nov 18, 2025
    1.0
    I love Samsonite, but the man who was selling there was very rude and unprofessional. I was planning to buy a piece of luggage, but he completely put me off.
  • MG
    Montgomery Gabor
    Oct 20, 2025
    1.0
    Store manager rude, on phone threaned me and said, " leave your $20 and your or get kicked out with your bag"! They should state that if something breaks they don't fix it unless you pay to ship it. Broke 3 days after purchase! Awful customer service-- don't buy here!
  • SM
    Stephanie Mathews
    Aug 24, 2025
    1.0
    Drove 90 miles, wasted gas and tolls, endured tightly packed congested elevators only to walk away with NO LUGGAGE. I really want to give a NO STAR for this experience!! No greeting upon entering the store, asked two different sales associates questions as we were ready to purchase two extra large pieces for our upcoming vacation. Sales Associates are not only poor but seemed irritated when questions were asked. Samsonite DO BETTER, YOU JUST LOST A BIG SALE!!!
  • MS
    Moises Salazar
    Nov 27, 2021
    4.0
    Good products but service needs to improve
  • CA
    Celia Arellano
    Jul 4, 2021
    5.0
    the manager was patient vey helpful

Frequently Asked Questions About Samsonite Company Store - Fashion Outlets of Chicago

What are the operating hours of Samsonite Company Store at Fashion Outlets of Chicago?

The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 10:00 AM to 7:00 PM Central Time.

Where is Samsonite Company Store located?

It is located at 5220 Fashion Outlets Way, Suite 1285, Rosemont, IL 60018, USA.