Michael Kors Outlet

4.1
352 reviews

About

Fashion Accessories StoreWatch StoreShoe StoreClothing StoreJewelry StoreOutlet StoreMichael Kors
At the Michael Kors ROSEMONT location in Rosemont, IL, you can explore and shop the latest designer looks for women and men while experiencing exceptional customer service. Whether you are looking for a statement handbag, stylish watch or ready-to-wear fashion apparel or accessories, the ROSEMONT store offers the latest looks as well as familiar favorites. We are conveniently located at 5220 Fashion Outlets Way, Suite 2140 in the Fashion Outlets Of Chicago.

Details

  • Requires appointmentNot available

Location

Michael Kors Outlet
5220 Fashion Outlets Way, Rosemont, IL
60018, United States

Hours

Reviews

4.1
352 reviews
5 stars
214
4 stars
56
3 stars
24
2 stars
9
1 star
49

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, particularly from management, leading to a negative shopping experience.

Staff Attitude

While some customers praised individual staff members for their helpfulness, others consistently noted unfriendly and dismissive attitudes from employees.

Store Experience

Customers expressed frustration with long wait times, disorganization, and poor handling of returns and exchanges.

Positive Interactions

Despite the negative feedback, there were instances of excellent service from specific employees, which some customers appreciated.
  • OT
    Olena Trachuk
    Dec 23, 2025
    5.0
    I was doing shopping for Christmas and I was pleased how nice employees were in this store. Everyone was attentive and was trying to help even though it was busy. Anastasia was very helpful and friendly, she helped me to get what I wanted and Im so happy with my purchases
  • JJ
    Jessica
    Dec 7, 2025
    1.0
    Slow service and rude staff at the register. This company doesn't tell you anywhere that if you buy online, you must start the return on your phone then go to the store and wait in line to process it. Doesn't matter if you have the order number and confirmation email. Very annoying process, no other company works this way for returns. You must also have the credit card you used to return. Another poor business practice is that if bought an item in store and the price dropped, online customer service will not help refund you the difference. You must buy the item again and return the original.
  • JC
    Joseph Cabrera
    Nov 29, 2025
    1.0
    Idk
  • SS
    Sunny
    Nov 16, 2025
    1.0
    Staff is consistently unfriendly, unapproachable, and just unpleasant to interact with. Never have had a pleasant experience at this location.
  • KK
    Kelly
    Nov 15, 2025
    1.0
    Fire Cris! He is nonproffecional and so annoying person in your store!

Frequently Asked Questions About Michael Kors Outlet

Where is the Michael Kors Outlet in Rosemont located?

The Michael Kors Outlet is located at 5220 Fashion Outlets Way, Suite 2140, Rosemont, IL 60018.

What are the store hours for Michael Kors Outlet in Rosemont?

The store is open Monday to Saturday from 10:00 AM to 8:00 PM, and on Sunday from 10:00 AM to 7:00 PM.