Marc Jacobs - Fashion Outlets Chicago

Reviews

• LB

  Lu B

  Dec 26, 2025
  5.0
  Cute purses and wallets at a great price point
• DV

  Daniel Vanderbilt

  Dec 7, 2025
  5.0
  I was greeted by the most warm personality name Jose. He kinda reminds of me Marc Jacobs when we was younger. I was excited to visit the store. They sadly didn’t have the bag I wanted. I love the fact that he was still conversing with me after I didn’t purchase anything. Overall, I had fun and it was exciting to explore the bags in the store. I will be coming back for him.
• YL

  Yesenia L

  Nov 20, 2025
  1.0
  Could have gotten better customer service from Jani, she seems like the type who stereotypes which is very unprofessional.
• NB

  Nicole Bb

  Sep 7, 2025
  1.0
  I drove 45 minutes one way to shop and decided to visit Marc Jacobs only to be given the wrong color in the item that I want specifically came back twice after visiting a different store… wish I would’ve just gone to Coach and spend my money there at this point, the person who gave me the wrong item was Sebastian. The mistake could have easily been avoided if the staff at the register simply double-checked the item before handing it over. Having worked in higher-end retail myself, I know the importance of accuracy and professionalism in these situations. I then had to drive another 45 minutes ONE WAY back to the store to get the correct item. Timothy assisted me the second time, but instead of offering an apology, he said, “Just so you know, it wasn’t me who gave you the wrong bag.” That response felt dismissive and unprofessional. A friendly piece of advice for the early afternoon staff at the register: focus on doing the job you’re paid for—instead of giggling, chatting, and treating it like social hour.
• MH

  Macie Hill

  Dec 28, 2024
  5.0
  I had an issue & spoke to Janai over the phone. She was very helpful and nice and resolved my issue super quick!

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