Could have gotten better customer service from Jani, she seems like the type who stereotypes which is very unprofessional.
NB
Nicole Bb
Sep 7, 2025
1.0
I drove 45 minutes one way to shop and decided to visit Marc Jacobs only to be given the wrong color in the item that I want specifically came back twice after visiting a different store… wish I would’ve just gone to Coach and spend my money there at this point, the person who gave me the wrong item was Sebastian. The mistake could have easily been avoided if the staff at the register simply double-checked the item before handing it over. Having worked in higher-end retail myself, I know the importance of accuracy and professionalism in these situations.
I then had to drive another 45 minutes ONE WAY back to the store to get the correct item. Timothy assisted me the second time, but instead of offering an apology, he said, “Just so you know, it wasn’t me who gave you the wrong bag.” That response felt dismissive and unprofessional.
A friendly piece of advice for the early afternoon staff at the register: focus on doing the job you’re paid for—instead of giggling, chatting, and treating it like social hour.
NW
Natasha Wilson
Mar 22, 2025
1.0
Bought a purse on December 30th 2024 when visiting from out of town less than 90 days old only carried a few times Called there to ask them to email me receipt they stated they cannot because I’m from out of town They advised me to reach out to the warranty department to see if they can help me with my bag that is now falling apart the warranty department was not helpful. They advised me back to the store and said that they could do something for me at But without the original receipt, there’s nothing I can do not helpful at all in this bag that is not even 90 days old is falling apart Very upset and what a waste of $200
Frequently Asked Questions About Marc Jacobs - Fashion Outlets Chicago
Where is Marc Jacobs - Fashion Outlets Chicago located?
Marc Jacobs - Fashion Outlets Chicago is located at 5220 Fashion Outlets Way, Suite #2057, Rosemont, IL 60018, USA.
What types of products can I find at Marc Jacobs - Fashion Outlets Chicago?
You can find ready to wear fashion, bags, and accessories at Marc Jacobs - Fashion Outlets Chicago.
What is the website for Marc Jacobs - Fashion Outlets Chicago?
The website for Marc Jacobs - Fashion Outlets Chicago is http://marcjacobs.com.
What brand does Marc Jacobs - Fashion Outlets Chicago primarily represent?
Marc Jacobs - Fashion Outlets Chicago primarily represents the Marc Jacobs brand.
Is Marc Jacobs - Fashion Outlets Chicago currently open?
Yes, Marc Jacobs - Fashion Outlets Chicago is currently open and not closed.
What are some nearby stores to Marc Jacobs - Fashion Outlets Chicago where I can also shop for clothing?
Nearby clothing stores include Vuori, Psycho Bunny, lululemon, Hot Topic, Kate Spade Outlet, SARAR, and Karl Lagerfeld Paris, making it convenient to shop for a variety of styles close to Marc Jacobs.
Are there any nearby places to grab food or drinks near Marc Jacobs - Fashion Outlets Chicago?
Yes, you can visit nearby eateries such as Wetzel's Pretzels, Auntie Anne's bakery, Tea & T coffee shop, and Uni Uni Bubble Tea & Rolling Ice cream for snacks and refreshments before or after shopping.
Where can I find parking near Marc Jacobs - Fashion Outlets Chicago?
SP Plus Parking offers convenient parking options near Marc Jacobs - Fashion Outlets Chicago, making it easy for you to visit the store.
Are there nearby stores where I can shop for shoes and accessories near Marc Jacobs - Fashion Outlets Chicago?
Yes, nearby shoe and accessory stores include Crocs at Fashion Outlets Chicago, Clarks Bostonian Outlet, Timberland, Finish Line, ALDO, and Nordstrom Rack Fashion Outlets of Chicago.
Can I find beauty and jewelry stores near Marc Jacobs - Fashion Outlets Chicago?
Yes, nearby beauty and jewelry options include Ulta Beauty for cosmetics, Kay Jewelers Outlet, and Pandora for jewelry and fashion accessories.