Marc Jacobs - Fashion Outlets Chicago

Reviews

• YL

  Yesenia L

  3 days ago
  1.0
  Could have gotten better customer service from Jani, she seems like the type who stereotypes which is very unprofessional.
• NB

  Nicole Bb

  Sep 7, 2025
  1.0
  I drove 45 minutes one way to shop and decided to visit Marc Jacobs only to be given the wrong color in the item that I want specifically came back twice after visiting a different store… wish I would’ve just gone to Coach and spend my money there at this point, the person who gave me the wrong item was Sebastian. The mistake could have easily been avoided if the staff at the register simply double-checked the item before handing it over. Having worked in higher-end retail myself, I know the importance of accuracy and professionalism in these situations. I then had to drive another 45 minutes ONE WAY back to the store to get the correct item. Timothy assisted me the second time, but instead of offering an apology, he said, “Just so you know, it wasn’t me who gave you the wrong bag.” That response felt dismissive and unprofessional. A friendly piece of advice for the early afternoon staff at the register: focus on doing the job you’re paid for—instead of giggling, chatting, and treating it like social hour.
• NW

  Natasha Wilson

  Mar 22, 2025
  1.0
  Bought a purse on December 30th 2024 when visiting from out of town less than 90 days old only carried a few times Called there to ask them to email me receipt they stated they cannot because I’m from out of town They advised me to reach out to the warranty department to see if they can help me with my bag that is now falling apart the warranty department was not helpful. They advised me back to the store and said that they could do something for me at But without the original receipt, there’s nothing I can do not helpful at all in this bag that is not even 90 days old is falling apart Very upset and what a waste of $200

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