Business Details
About
JewelerJewelry Repair ServiceJewelry StoreJewelry DesignerJewelry AppraiserJewelry Engraver
Zavius Jewelers sells jewelry, natural diamonds, natural jewels, repairs jewelry and watch's, and is located in Rockford, IL.
Details
- DeliveryAvailable
- Credit cardAvailable
- DebitAvailable
- Accepts checksAvailable
Location
Hours
Reviews
4.5
148 reviews
5 stars
129
4 stars1
3 stars1
2 stars1
1 star
16
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and attentive service provided by the staff, particularly Luis and Melissa.
Quality of Work
The craftsmanship and quality of custom jewelry and repairs received high marks, with several customers expressing satisfaction with the final products.
Communication Issues
Some customers reported problems with communication and follow-up regarding orders, leading to confusion and dissatisfaction.
Mixed Experiences
While many reviews were positive, there were notable negative experiences related to the handling of trade-ins and repairs, indicating inconsistency in service.
Long-term Relationships
Several customers mentioned long-term loyalty to Zavius, highlighting a history of positive experiences over many years.
- DRDebbie ReidNov 7, 20255.0We came to Zavius Jewelers to get a quote on my fixing my wedding ring. We were given a few options and reasonable quotes. We made our decision and picked up the ring a week later. I am amazed at how great my ring looks! Zavius is now my goto jeweler. Luis and staff are so gracious and friendly and very talented. Thank you so very much. You guys 'Rock'
- SBScarlet BluesJun 24, 20251.0My family and I have had dealings with Zavius for years, so going to them for wedding rings was our choice. The sales rep was very nice and helpful, but there were issues with the entire process. The engagement ring was purchased and resized with no issues but when it came time to resell some old jewelry and purchase a wedding band problems came up. I took old jewelry in to receive credit for the new band and Louis took it all, did not offer me or give me paperwork or gold value of my trade in. I picked out a band that would have to be remade with a few extra diamonds added to the sides. He took money off the price of the band, said we’ll figure out your credit when it’s done and said we’ll call you in a few days. I left feeling unsure, and sort of taken advantage of. When my ring was done it was not what I asked for. When discussing the issue with Louis he was very dismissive and told me my rings “don’t need to match” told me I would get used to it, said something about modifying my engagement band, and sent me on my way. I was not happy, the diamonds were the wrong size and not at all what I wanted. So I came back in two different times to sort out the issue. Finally after some tense discussion I settled on something after he told me the original ring I picked out couldn’t be made. I said that’s a fair compromise, he said “it’s not a compromise, I still have to remake the ring” So the ring was sent to be made and needed to be done before the wedding in a week. I was very clear about the date it needed to be done and their paperwork had a special note stating when it needed to be done. The day it was supposed to be finished came and went and no ring. We had to leave town the next day for the wedding, so I called the store and they couldn’t find the order. When they found the ring it wasn’t done, and I had to have a family member pick it up later that day so we weren’t late for the wedding. When I received the ring it was wrong again and I had to return the ring to have two more diamonds added to the band. The diamonds also look like they are placed crooked in the band. When I took the ring to the store they said, it was very last minute so he just had to finish fast. The last and final time the ring was returned to me it seems that the two diamonds were hastily placed in the setting(they don’t line up smoothly) there are bumps on the band where it should be smooth and tool marks left in the side of the band and on the inside. I don’t even want to take the ring back to show them the imperfections because I don’t trust that they will repair or make another ring with care.
- AKArley KuntzJun 13, 20255.0I’m so thankful I decided to go to Zavius. They fixed a necklace of mine and my wedding ring that I bought somewhere else. They are reasonably priced and very kind. The staff gave me good advice about caring for my jewelry and were very honest and polite. I will be taking my business there from now on!
- KBKelsey BeairdJun 5, 20251.0Why would anyone purchase a ring from a store that refuses to clean it for free? I have had nothing but issues from this place. From getting paper work, to having the ring cleaned. I would not recommend this place. Husband wishes he would have used a different store.
- AMAshley MortonOct 25, 20195.0We had an amazing experience at Zavius! We came in on Tuesday afternoon to purchase rings needed for Friday of the same week. We were surprised to receive a call less than 24 hours later that our rings were completed, as my husband's ring was custom. We are very happy with our rings and will not go anywhere else! Thanks so much Luis and Sunny!
Frequently Asked Questions About Zavius Jewelers
How much does it cost to design an engagement ring?
Cost can depend on the size of your center stone and mounting. Come in and browse our selection.
How much does it cost to change a watch battery?
We will change the watch battery while you wait.
How long does it take to resize a ring?
Zavius Jewelers has In-house expert jewelry on site that will be able to resize your ring within a couple of days.
Where do you get your diamond and jewels?
All our diamond are natural and athletically sourced. We can trace our stones back to the original mine they were sourced.
Will see a design before it was made?
Customer can sketch or a wax mockup before it is made.
What types of jewelry and services does Zavius Jewelers offer?
Zavius Jewelers sells jewelry, natural diamonds and jewels, offers jewelry repairs and watch services, including engagements, custom designs, appraisals, and engraving.
What are Zavius Jewelers' regular business hours?
They are open Monday to Friday from 10:00 AM to 5:00 PM and Saturday from 10:00 AM to 4:00 PM. The shop is closed on Sundays. Additional hours are available by appointment.
How much does it cost to design an engagement ring at Zavius Jewelers?
Cost depends on the size of the center stone and mounting. Customers are encouraged to visit and browse the selection for personalized pricing.
Does Zavius Jewelers offer watch battery replacement services?
Yes, watch batteries are changed while you wait at the store.
How long does it take to resize a ring at Zavius Jewelers?
In-house expert jewelers can resize your ring within a couple of days.
Can I see a design before my custom jewelry is made at Zavius Jewelers?
Yes, customers can approve a sketch or wax mockup before the final piece is made.
Where do Zavius Jewelers source their diamonds and jewels?
All diamonds and jewels are natural and ethically sourced, with traceability back to the original mine.
What payment options does Zavius Jewelers accept?
They accept American Express, Cash, Check, Discover, Financing, MasterCard, and Visa.
Are there any nearby cafes where I can grab a meal when visiting Zavius Jewelers?
Yes, Mary's Market Cafe and Bakery and Mary's Market-Perryville are nearby cafes where you can enjoy food before or after visiting Zavius Jewelers.
What nearby salons and spas can I visit around Zavius Jewelers?
Nearby options include Envy Salon & Spa, Selah Salon and Spa, Haven Salon, and Sola Salon Studios, perfect for a beauty treatment before or after your jewelry shopping.
Are there any medical or dental facilities close to Zavius Jewelers?
Yes, nearby are Orthopedic Rehab Specialists, Smile Direct Club, Dr. Zak's Tooth Fairy Castle, Mercyhealth Women's Center–Rockford, and Women's And Children's Health Center.