Brand Certified
JCPenney
4.1(1042 reviews)
Certified by JCPenney • Mar 01, 2026
Business Details
7200 E Harrison Ave, Rockford, IL
61112, United States
Certified by JCPenney • Mar 01, 2026
(815) 332-5000
Certified by JCPenney • Mar 01, 2026
https://www.jcpenney.com/locations/il/rockford/clothing-stores-rockford-il-2830.html
Certified by JCPenney • Mar 01, 2026
About
Certified by JCPenney • Mar 01, 2026
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Rockford, IL location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Certified by JCPenney • Mar 01, 2026
Hours
Certified by JCPenney • Mar 01, 2026
Reviews
4.1
1,042 reviews
5 stars
525
4 stars
260
3 stars
147
2 stars
54
1 star
56
What are people saying?
AI-generated from recent customer reviews
Inventory Issues
Customers frequently noted low inventory levels and difficulty finding desired sizes or items in-store.
Customer Service
Mixed feedback on customer service; some praised helpful staff while others reported unhelpful or unavailable employees.
Store Cleanliness
Many reviews highlighted the cleanliness and organization of the store, contributing positively to the shopping experience.
Pricing Concerns
Customers expressed dissatisfaction with pricing strategies, feeling that some items were overpriced or that sales were misleading.
Product Quality
There were complaints about the quality of certain products, particularly clothing, with some customers experiencing issues with fabric and returns.
- THT HJan 30, 20262.0Where are men supposed to buy clothes? Terrible choices, half full or almost empty shelves and displays. The store felt bare and what wasn't felt a rummage sale instead of an upscale dept store.
- SMsue mangiaracinaJan 29, 20265.0Order online pick up at store. They just don't have a lot of inventory in store.
- RKRonald KeinzDec 20, 20254.0Always love them, but I have trouble finding what I want in my size and need to order online anyway.
- SBSteve BlomgrenDec 4, 20255.0purchased a cloud knit base layer long sleeve for the colder weather. This has provided more warmth worn with my sweaters.
- MBMike BiancoFeb 12, 20205.0Great if like penny's it'd be great if they had one line where you could just scan a barcode and walk out instead of going through the the long lines just one I think it would pick up their business tremendously it's hard for me to wait in line 45 people in front of me I just don't have the patience is not 1947 anymore somebody in management should get with it and get with the times I bet business would jump up two-fold just try it out through corporate management
Brand Certified Facts from JCPenney
JCPenney partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website