Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Rockford, IL location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
1,031 reviews
5 stars
518
4 stars
258
3 stars
147
2 stars
53
1 star
55
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff varies; some customers praised helpful and friendly service, while others reported difficulty finding assistance.
Product Availability
Customers noted a dwindling selection of inventory and sizes, particularly in children's and big and tall sections.
Store Cleanliness
Many reviews highlighted the store's cleanliness and organization, contributing positively to the shopping experience.
Pricing Concerns
Several customers expressed dissatisfaction with pricing strategies, feeling that items were overpriced or that sales were misleading.
Mixed Experiences
Overall experiences were mixed, with some customers enjoying their visits while others reported issues with service and product quality.
- MNMargaret NicholsonAug 19, 20255.0Pleasant
- JLJ LJul 3, 20253.0Catalog order was finally delivered A week after anticipated delivery date
- MCMari ChavJun 26, 20252.0We travel to Rockford for medical reasons and the last 2 times we've stopped to order custom made curtains, the sales people couldn't help us, the only person qualified was off that day or wouldn't be in until later. I wandered the store trying to find someone to help,I ended up in jewelry where a very huffy lady paged someone and in the end she didn't help us. How do you not train your people in all departments if you only have part time people working? You lost 600.00 for your store, we're going to Iowa to see if the stores are any better,if not it's no wonder you're closing a majority of your stores smh
Frequently Asked Questions About JCPenney
What types of products does JCPenney in Rockford, IL offer?
JCPenney offers a wide selection of apparel for kids, men, and women, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup.
What are the operating hours for JCPenney in Rockford?
The store is open Monday through Thursday from 11:00 AM to 7:00 PM, Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does JCPenney Rockford offer curbside pickup?
Yes, curbside pickup is available at the JCPenney location in Rockford, IL.
What payment options does JCPenney accept at the Rockford store?
JCPenney accepts American Express, Discover, Mastercard, Visa, and checks as payment options.
Is there wheelchair accessibility at the JCPenney store in Rockford?
Yes, this JCPenney location has a wheelchair-accessible entrance for customer convenience.
Can customers shop for beauty products at or near JCPenney in Rockford?
Yes, customers can shop JCPenney Beauty for skincare and makeup deals and also visit Sephora inside JCPenney, located nearby in Cherryvale Mall.
Are there any clothing stores near JCPenney in Cherryvale Mall?
Yes, nearby clothing stores include Motherhood Maternity, Urban Legends, Aéropostale, Hot Topic, and The Children's Place, offering a variety of apparel options.
Where can I find food options near the JCPenney location in Rockford?
Near JCPenney you can find several food options such as Cinnabon bakery and coffee shop, Ruby Thai Kitchen for Asian food, Taco Bell for Tex-Mex fast food, and Quenchers Smoothies for smoothies and ice cream.
Are there any shoe stores close to the JCPenney in Rockford?
Yes, nearby shoe stores include Chacos and Finish Line, where customers can find a selection of footwear options.
What is the address and location of the JCPenney store in Rockford?
The JCPenney store is located at 7200 E Harrison Ave, Rockford, IL 61112 inside Cherryvale Mall.