Nordstrom Oakbrook Center

Reviews

• DM

  Dora Manzo

  5 days ago
  5.0
  Productos de alta calidad.
• LL

  L

  Mar 13, 2026
  3.0
  I love the selection in the Nordstrom Oakbrook beauty department. However, the associates seem to visit with one another more than helping customers. I have wandered around the entire department without anyone asking if they can help me...until, I go to make a sample using the little cups that are available in each section. Then, the associates rush over like you are "stealing" the product! It is rather bothersome to get attention at the point when you have given up hope so you are helping yourself.
• KK

  Karen

  Feb 24, 2026
  1.0
  Ordered a dress from Nordstrom. It was shipped in a shipping bag that was not sealed Nordstrom shipped a dress that had obviously been Worn and Returned!! The seam was torn/ripped. Tags were missing or re attached. Contacted customer service and they offered nothing for the inconvenience. Just return to store or Fed Ex. So I have to go out of my way to return a dress that should have never been shipped in the first place
• JJ

  Joanna

  Feb 19, 2026
  1.0
  Hello! I am taking the time to write this HONEST review from the bottom of my heart to ALL the NEW mama’s out there looking/shopping for their newborn!!!!! Especially if you are a C-section mama and you have to return a damaged merchandise that was sent to you!!!! So, back on Sunday Febr 15th I have taken my entire family to get out the house and return a used merchandise that was sent to me! I HAVE NOT visited a physical NORDSTROM store in 10 years!!!!!!! I shop online!!! All the busy moms will understand this! You have your hands full and you just trust the experts to make it easy for you! I went there to return a bassinet The bassinet is heavy, the newborn is heavy, the stroller is heavy, the entire 50 minutes trip to the store is difficult!!!! Upon arrival, no one greets you! Do NOT expect that! The store was jammed with customers, I understand that! I had my hands full and I truly thought that somebody would offer to come and help me carry the baby bassinet. At the entrance was one lady on her phone talking to a man. I believed they were working there, because they were close by a check out desk. I asked the lady if she knows where can I go return the baby items. She did not talk to me, she was busy with something else on her phone. (She was working there, but refused to talk to me) The man asked me where is the original box and he then simply concluded and told me, without even saying “hello! I am the manager here, let me help you with this….!” He rushed to tell me: “well, I don’t think that THEY are going to take it” and he took my bassinet and I had to follow him to a desk. I told him that I can go ahead and explain them what happened. Customers service sent me here! Hello???!! I was following him , since he s got my item. At the desk, there were 3 ladies, all busy with other customers. I was told to wait and the “wait” was like 30 minutes. Mind you, I just had a c section and I cannot stand a lot, I had my water with me and I had nothing but to wait, per his instructions. He was there, too. One lady approached us, he explained to her that I don’t have the original packaging for this. I tried showing them HOW many times I have called customer’s service and was given the return barcode to SHOW it to them at the store, which I did! I went ahead and I called again customer service while in the store, I again asked them to clarify this situation and to send me another email with the return labels. They did, but the manager refused to take it! He said that I missed the returned window, I explained to him, I TRIED to explain that the customer service representatives told me that I can RETURN it anytime since the order arrived in bad condition!!!! My baby was in the NICU for 2 weeks, never once I expected to spend my time with a newborn in the NICU! I never had a chance to drive 50 minutes away to return something super heavy! The man was extremely rude to me, this happened with my 10 year old witnessing this! These are my child words: “ mom, I am so sorry that man was so rude to you!” I got an extremely bad headache, I went back to the parking lot crying, my head was exploding in pain! I left the store and I told him that this event will absolutely NOT going to make me come back ever again in this store!!! My husband was on the phone he heard the entire conversation and he told me that the guy was not just rude, but sounded sooo superior to me that he didn’t even bother to let me talk. I called customer service and they were so helpful and I sent the baby bassinet with FedEx! While this manager made me wait for him, failing to introduce himself, failing to be polite, not even kind, the manager from customer service was super nice to me and she took it on herself, apologized for everything that happened to me that day! He said that even if they are going to take your item, your account will be FLAT! They did refund me, dear Cameron Evans!!!! And, yes! I will NEVER in my life come back there!!!! You made my day horrible and I ended up with a terrible migraine because of you and your lack of training, not even empathy!
• TJ

  tina j

  Feb 13, 2026
  1.0
  I’ve always loved Nordstrom and shop here often, but tonight I left very disappointed. While shopping in the women’s department, a old transgender man (associate) approached me and offered to start a fitting room for the items I was holding. I thanked them and kept shopping. When I later went into the fitting room, the associate followed behind, which I understand is part of customer service. However, I was not prepared to be assisted in the women’s fitting room by someone who is biologically male.. and kinda monsterish. I really don't know what to call him/her but was uncomfortable for me and my child to see and be around. Fitting rooms are an extremely private space. As a woman, I am not comfortable changing around men. In a typical women’s fitting room, I feel comfortable slightly opening the door to ask for help with zippers or fit from another woman. In this situation, I did not feel I could do that at all and had to fully redress every time I needed assistance, which made the experience upsetting and stressful. I respect that Nordstrom wants to be inclusive, but women’s privacy should not be overlooked in the process. There are many women — including those with cultural or religious beliefs — who are not comfortable undressing around men. This is a real and valid concern. Nordstrom, this is not okay. Women deserve privacy in fitting rooms. I hope the company takes this seriously and finds a better way to balance inclusivity with women’s comfort and boundaries.

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