Express is an international fashion chain with women’s clothing and men’s clothing for work, play and all kinds of parties. Shop Express for women’s jeans, leggings, dresses, sweaters and shirts, and men’s jeans, suits, graphic tees and polos, plus shoes, jewelry and other accessories. Come visit us at 7501 W Cermak Rd in North Riverside, IL or shop the collection online.
I want to take a moment to recognize Juan and another employee (I unfortunately didn’t catch their name) for the outstanding customer service they provided.
From the moment I walked in, they greeted me and immediately asked how they could assist. They took the time to understand my situation and truly went above and beyond to help resolve my issue. Juan even explained a bit of the background on why the jeans I purchased didn’t fit correctly, which I really appreciated. They both reassured me that everything would be taken care of and that they would make sure I left satisfied.
While they were confirming everything on their end, I went to the fitting room to try the clothes on. By the time I came back out, everything was already prepared for me. All that was left was confirming the adjustment and I was good to go. The whole process was smooth and stress-free.
Both employees were extremely polite, professional, and genuinely kind. They had great attitudes, welcoming smiles, and were more than willing to help no matter the circumstances. It’s honestly rare these days to find customer service like that.
Because of their excellent service, I would absolutely come back to this specific location again. Outstanding work and a big thank you to Juan and the team!
BR
Bisma Rana
Nov 2, 2025
1.0
Juan and every single employee here are the RUDEST people I have ever met in my life. They don’t know store policies and do not have a single ounce of customer service skills. If you want to be treated like a normal human being, don’t go to this location.
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Is Express Riverside Park hiring?
Please visit Visit https://www.express.com/g/careers/ to view and apply for open positions.
How to do I contact Express customer service?
We would like to hear your comments, questions and suggestions. You can reach us at 1-888-397-1980.
Can online orders be returned to any Express store?
Online orders can be returned or exchanged within 30 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.
How long does it take Express clothing to ship?
Orders shipped via standard delivery typically arrive in 5-7 business days for the United States and selected Territories. Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays. The Express fulfillment center is closed for the observance of major United States holidays.
What is the return policy at Express?
Express will accept returns and exchanges for items purchased in our U.S. stores and online based on the following requirements. We will not accept a return or exchange if requested more than 30 days after the purchase. Third party branded products purchased online cannot be returned in stores. We will not accept returns and exchanges that were purchased in our Express Factory Outlet stores, or in stores outside the U.S. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
What sizes does Express offer?
Express offers sizes ranging from 00-14 in women's and XS-XL in men's online and in stores. Click on the link to see our size chart: https://www.express.com/service/custserv.jsp?name=SizeChart.
Where can I purchase an Express gift card?
You can buy Express gift cards in Express retail stores, Express Factory Outlet stores, and online at express.com.
Is Express at Riverside Park currently hiring?
To view and apply for open positions at Express Riverside Park, please visit https://www.express.com/g/careers/.
How can I contact Express customer service?
You can reach Express customer service at 1-888-397-1980 for comments, questions, or suggestions.
Can I return online orders at any Express store?
Online orders can be returned or exchanged within 30 days at any Express store, but not at Express Factory Outlet stores.
What are the store hours for Express in North Riverside?
Express is open Monday through Saturday from 10:00 AM to 8:00 PM and on Sundays from 11:00 AM to 6:00 PM.
What payment options does Express accept?
Express accepts American Express, cash, Diners Club, Discover, Mastercard, and Visa payments.
Does Express offer in-store pickup for online orders?
Yes, Express offers in-store pickup service for online purchases at their North Riverside location.
What types of clothing and accessories can I find at Express?
Express offers women's and men's clothing including jeans, leggings, dresses, sweaters, shirts, suits, graphic tees, polos, shoes, jewelry, and other accessories.
What nearby stores can I visit along with Express at Riverside Park?
Nearby stores include rue21, Kids Foot Locker, Torrid, Victoria's Secret, and ALDO, providing a variety of clothing, shoes, and accessories options.
Are there nearby places to eat or relax after shopping at Express?
Yes, you can enjoy food or relax at nearby places like Great Steak, Baskin-Robbins, and Pyramids bar and gift shop.
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