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JCPenney

4.1
(594 reviews)

About

Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our North Aurora, IL location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
1600 Orchard Gateway Blvd, North Aurora, IL
60542, United States

Hours

Monday11:00 AM - 7:00 PM
Tuesday11:00 AM - 7:00 PM
Wednesday11:00 AM - 7:00 PM
Thursday11:00 AM - 7:00 PM
Friday10:00 AM - 7:00 PM
Saturday10:00 AM - 7:00 PM
Sunday12:00 PM - 6:00 PM

Reviews

4.1
594 reviews
5 stars
290
4 stars
165
3 stars
77
2 stars
26
1 star
36
  • KF
    Karen Fleischman
    Mar 27, 2026
    4.0
    Nice clean smaller store
  • LG
    Lily Gerco
    Feb 6, 2026
    5.0
    I like to thank Hamid from the jewelry department for his service. He’s very kind and very knowledgeable. We had a great experience! Thank you Hamid, we appreciated all your help!
  • DB
    Dawn B
    Feb 5, 2026
    2.0
    I went to make a purchase for a pair of boots. They were priced $39.97. The cashier was ringing me up and she said she needed to talk to her manager. I was like OK and then the manager came back and then they were gonna ring me up for $57. And I told the manager, I thought if something was mispriced companies usually honor that because it’s their fault, and the Manager said she couldn’t do that and then I go online and I see that you could get the same boots for $48. Therefore, the miss pricing wasn’t a big deal. And I had just spent over $250 at that store. I try to support JCPenney’s, but when they don’t even honor their own mistake, it makes it very difficult to wanna go back there and shop. This was at the North Aurora location. I tried to call to speak with a manager‘s manager, but you can’t get to talk to anybody so therefore this is my only option is to leave a review which I typically don’t do but I thought this was absolutely terrible customer service.
  • MT
    Marlene Torres
    Nov 15, 2025
    3.0
    Not the best customer service at this JCPenney. The cashiers were busy chit-chatting, other floor staff instead of helping customers, when I asked where items were located, staff just pointed instead of walking me to the section. For a store that’s supposed to be customer-oriented, the experience felt just ‘okay.’ Definitely room for improvement!
  • EB
    Everett Benson
    Nov 8, 2025
    5.0
    My compliments to the merchandise team in this store. The features in general organization certainly grab my attention. Shopping with my 83 year old mom for curtains. A nice selection... My only suggestion would be to carry more curtain lengths (We only found 84 inch) in the stores. We ended up ordering online and having it shipped to the store (free shipping included). The associates in the store are very friendly, we were even greeting immediately at the door which is generally rare in today's retail environment Amazing job to all the people that work at this store.!!

Frequently Asked Questions About JCPenney

What types of products does JCPenney in North Aurora, IL offer?

JCPenney offers a variety of products including kids’, men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products.

What are the operating hours for JCPenney in North Aurora?

JCPenney is open Monday to Thursday from 11:00 AM to 7:00 PM, Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM.

Brand Certified Facts from JCPenney

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Certified May 03, 2026Yext Knowledge Graph
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