Bought something online and tried to make an exchange but their was a problem with the exchange, they made the situation really difficult for me, not helpful
CL
Cherie Lily
Oct 14, 2025
1.0
Store hours state 10AM and I was waiting outside for the Aerie store staff to open the door at 10AM. I could see multiple employees talking with each other and looking at me by the door waiting. I even waved to acknowledge that I was waiting to be let inside. By 10:10 AM, I left to take my business elsewhere. Customer service was horrific before I even got into the store.
YY
Yeonhy
Aug 31, 2025
1.0
The girls who work here either hate their jobs or customers. Completely unfriendly, the don’t even make eye contact or greet you.
KR
Ken Rose
Aug 16, 2025
1.0
Atrocious behavior by the GenZ girl at the cash register. She did not demonstrate competency in ringing up the transaction. She did not demonstrate competency in selecting an appropriate bag size for the purchase and chose a bag that was grossly too small. She was not warm. She did not smile. At the end of our interaction she told me to “have a day”. Is this our future? Where is the warm customer greeting? Where is the competency? Where is the respect? Where are the pleasantries? I’ve officially experienced The GenZ Stare.
AN
Alyssa Noel
Aug 14, 2025
5.0
the employees I saw today were very kind and helpful
What types of products does Aerie & OFFLINE offer?
Aerie & OFFLINE offers women's and men's clothing including jeans, t-shirts, pants, shorts, tops, polos, shirts, sweaters, hoodies, outerwear, shoes, boots, sandals, accessories, and fragrance.
What are the store hours for Aerie & OFFLINE in Naperville?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM and on Sunday from 11:00 AM to 6:00 PM.
Where is Aerie & OFFLINE located in Naperville?
The store is located at 103 S Washington St, Suite 105, Naperville, IL 60540.
What payment options are accepted at Aerie & OFFLINE?
They accept American Express, Cash, Discover, Mastercard, and Visa as payment methods.
What is the main phone number to contact Aerie & OFFLINE Naperville?
You can reach the store by calling +1 331-231-4827.
Can I shop Aerie products online?
Yes, you can shop Aerie products online at https://www.ae.com/us/en/c/aerie/cat4840006.
What nearby stores can I visit along with Aerie & OFFLINE?
Nearby stores include Banana Republic, Abercrombie & Fitch, Athleta, Bri'zan Couture, and Ulta Beauty, providing a variety of fashion and beauty options for your shopping experience.
Are there dining options near Aerie & OFFLINE Naperville?
Yes, nearby dining options include MOD Pizza, Catch 35 seafood restaurant, and Bistro du Bouchard, a French and European restaurant, perfect for a meal before or after shopping.
What beauty and spa services are available near Aerie & OFFLINE?
Nearby beauty and spa services include Ulta Beauty, Rani's Nails & Spa, Sis Nails and Spa, ZANO Salon & Day Spas, and Esthetics by Abby J for various hair, nail, and beauty treatments.
How can nearby banks assist customers visiting Aerie & OFFLINE?
Nearby banks like Bank of America and US Bank can assist customers with financial services, making it convenient if you need banking services during your shopping trip.