Aerie & OFFLINE

Reviews

• MP

  Madison Pierce

  Jan 23, 2026
  5.0
  My favorite store to come downtown 💞 the ladies are always so lovely ! People need to take a chill pill here they need to be more compassionate of these hard workers!!! shoppers feel so entitled for a discount! So clean always 💞
• WC

  Windy City

  Dec 10, 2025
  5.0
  Aerie at the Naperville Promenade is easily one of my favorite spots in the suburbs for comfy, cute essentials. The store is bright, spacious, and always super clean — way less chaotic than some of the downtown Chicago locations. The staff here are genuinely friendly and helpful without hovering, and they keep the fitting rooms stocked with different sizes so you’re not running back and forth. The quality of Aerie’s Real Soft® leggings, bralettes, Offline activewear, and loungewear is consistently excellent — everything washes well, keeps its shape, and actually feels good on your skin. I’m obsessed with their undies (the seamless and lace styles especially) and always leave with a handful because the 10 for $38 deal is hard to beat. That said, full-price can feel a little steep for basics (leggings regularly $50–$70, hoodies $60+). This location runs the same promotions as online, so my pro tip: wait for the frequent 40–60% off sitewide sales, clearance markdowns, or the extra 25% off clearance events. That’s when Aerie goes from “nice” to “stock-up-for-the-whole-year” prices. Sign up for Aerie Real Rewards too — the points add up fast and you’ll get early access to the best sales. Overall, 5 stars when you shop smart. Highly recommend the Naperville store for a relaxed, low-pressure experience and the latest drops!
• MA

  Mayssa Alaweni

  Nov 11, 2025
  2.0
  Bought something online and tried to make an exchange but their was a problem with the exchange, they made the situation really difficult for me, not helpful
• CL

  Cherie Lily

  Oct 14, 2025
  1.0
  Store hours state 10AM and I was waiting outside for the Aerie store staff to open the door at 10AM. I could see multiple employees talking with each other and looking at me by the door waiting. I even waved to acknowledge that I was waiting to be let inside. By 10:10 AM, I left to take my business elsewhere. Customer service was horrific before I even got into the store.
• TS

  taylor smith

  Jan 31, 2024
  2.0
  Staff wasn’t friendly. Not one said a word until we were waiting to check out. 2 of them walked past us at the checkout before someone came to help. Was walking out past 2 staff members and neither said bye because they were too busy chatting. There were 5 staff members in there. It blew my mind. I was super excited to have a store in Naperville but I will just keep buying online.