Aerie & OFFLINE

Reviews

• KC

  Kim Clesen

  Mar 14, 2026
  5.0
  Excellent customer service.
• HH

  Hannah

  Mar 14, 2026
  2.0
  I bought a pair of pants here a few weeks ago, wore them once, and the seam came apart. Tried to bring them in to find a resolution only to be told by a sales associate nothing could be done. Disappointed in the customer care.
• MP

  Madison Pierce

  Jan 23, 2026
  5.0
  My favorite store to come downtown 💞 the ladies are always so lovely ! People need to take a chill pill here they need to be more compassionate of these hard workers!!! shoppers feel so entitled for a discount! So clean always 💞
• WC

  Windy City

  Dec 10, 2025
  5.0
  Aerie at the Naperville Promenade is easily one of my favorite spots in the suburbs for comfy, cute essentials. The store is bright, spacious, and always super clean — way less chaotic than some of the downtown Chicago locations. The staff here are genuinely friendly and helpful without hovering, and they keep the fitting rooms stocked with different sizes so you’re not running back and forth. The quality of Aerie’s Real Soft® leggings, bralettes, Offline activewear, and loungewear is consistently excellent — everything washes well, keeps its shape, and actually feels good on your skin. I’m obsessed with their undies (the seamless and lace styles especially) and always leave with a handful because the 10 for $38 deal is hard to beat. That said, full-price can feel a little steep for basics (leggings regularly $50–$70, hoodies $60+). This location runs the same promotions as online, so my pro tip: wait for the frequent 40–60% off sitewide sales, clearance markdowns, or the extra 25% off clearance events. That’s when Aerie goes from “nice” to “stock-up-for-the-whole-year” prices. Sign up for Aerie Real Rewards too — the points add up fast and you’ll get early access to the best sales. Overall, 5 stars when you shop smart. Highly recommend the Naperville store for a relaxed, low-pressure experience and the latest drops!
• MA

  Mayssa Alaweni

  Nov 11, 2025
  2.0
  Bought something online and tried to make an exchange but their was a problem with the exchange, they made the situation really difficult for me, not helpful